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Nomads Capital Backpackers Reviews

118 Wakefield Street, PO Box 11-247, Wellington, New Zealand

Reviews & Ratings Explained

81%

Rating
976 Total Reviews
  • 76%Value For Money
  • 86%Security
  • 94%Location
  • 81%Staff
  • 74%Atmosphere
  • 82%Cleanliness
  • 74%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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49%

No working internet. No alcohol even not in the room er the ask you the leave.

Owner Comment (Hide)
Hi there. As far as I am aware we have had no issue with internet in the past few weeks so I will certainly follow up with the rest of the team on this. Regarding the alcohol we are a dry hostel and therefore do not allow drinking in the rooms. We do not ask guests who are drinking to leave but we do ask that they leave their alcohol with us until they check out at which point we return it to them. I'm sorry if you were unhappy with this and hope that it didn't affect your stay too much.

97%

Thank-you enjoyed out time and will book again.


89%

A bit of confusion on my first night when I was allocated a room with no available beds because of other guests moving rooms but was given a nicer one instead. Free small meal each night, free tea

Owner Comment (Hide)
Hi there, thanks for taking the time to leave your feedback. I'm sorry about the confusion when you arrived. It sounds like someone in the room had spotted a free bottom bunk and jumped into it after our housekeepers had been in to clean. Glad to hear you got a nice upgrade though! Hope you're enjoying your travels and that we might see you back in Wellington again in the future. Kate, Hostel Manager

89%

The free meal in the evening is really small....but it's free, so I'm not complaining! ;-)

Owner Comment (Hide)
Hi there, thanks for taking the time to leave your feedback on your stay with us and I'm really glad you enjoyed your time here. We offer a free small meal for everyone that stays here and there's also an upgrade option for a bigger size. The meal is just a snack size but still lovely to have someone cooking it for you and we have a full menu available too if you're still a little peckish! Glad you enjoyed it and hope to see you again in the future. Kate, Hostel Manager

83%

Enjoyed our stay. Located right in the center of Wellington. Only two things to criticize: 1. extremely squeaky beds 2. one employee was extremely unfriendly which resulted in our checking out one morning because we were told that we had to change rooms for the night we extended our stay and then being told 4 hours later at check-in that we would move into the same room we stayed in before. So a lot of hassle for nothing. Otherwise a nice hostel and good wifi for 4 $/24 h.

Owner Comment (Hide)
Hi there, thanks for taking the time to leave your feedback on your stay with us. I'm sorry about the confusion with your room and very sorry that you found one of the team here unfriendly. I will contact you directly to follow up on this. With regards to the beds we are in the process of replacing all old and squeaky beds, I appreciate this doesn't help you now but wanted to assure you it was being addressed. Kate, Hostel Manager

57%

Had all of my food stolen from the fridge. The staff didn't care and acted like it was a rare thing to happen. Then it happened to me again. Other guests I talked to reported similar experiences with their food. Anyone can walk in off the street and access the kitchen so I am not surprised this happens. A towel of mine was stolen too. Internet was slow even though you have to pay extra for it. Staff generally wasn't very friendly or helpful.


74%

Overall a good hostel

Owner Comment (Hide)
Hi there, thanks very much for taking the time to leave your feedback and I'm glad to hear that you enjoyed your stay with us. Feel free to let us know if there is anything we can improve on and hope to see you back in Wellington again in the future. Kate, Hostel Manager

91%

Free food in the evening which is great for ppl on a small budget, hostel is quite clean and really save

Owner Comment (Hide)
Hi there, thanks so much for taking the time to leave your review. Really glad you found the hostel clean and felt safe here. Great news that you enjoyed the free snack meal too, always nice to have some free food AND have someone cook it for you! Enjoy the rest of your travels and hope to see you back in Wellington soon. Kate, Hostel Manager

77%

Very sterile hostile. Not too much fun. Good location, but wouldn't stay there again.

Owner Comment (Hide)
Hi there, thanks for taking the time to leave your feedback. I'm sorry you found us a little sterile and not much fun, it's not something we often hear so I'm sorry you felt this way. We do try to strike the right balance between a fun hostel and also a place where our guests can chill out and relax. I hope it didn't affect your stay too much and hope that you might change your mind and give us another try again in the future. Kate, Hostel Manager

74%

This was a nice clean hostel.However one member of staff let it down. on checking out I found her to be quite off handish, which was a shame but ok.after checkout I unfortunately had to go back to sort something out.Even though I was in a huge rush she was less then helpful even though the reception was empty and refused to help or even answer a simple question,what made it worse is she started laughing before I left the building.It dies not matter how nice a place is its the staff that makes It

Owner Comment (Hide)
Hi there, thanks very much for taking the time to leave your feedback on your recent stay with us. I'm glad to hear that you enjoyed the hostel but I am shocked to hear that you were so unhappy with one of my team. I can assure you this is not feedback I receive often and will be making sure this is dealt with appropriately. I will contact you directly to get some more details and discuss the matter further. Kate, Hostel Manager

100%

Cheap, Clean and brilliant atmosphere. The Food from the bar next door is amazing!!!

  • 26th Feb 2014
  • Novice Nomad
  • Anonymous
  • England
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Hi there, thanks so much for taking the time to leave your feedback and I'm really glad to hear that you enjoyed your stay with us so much, please feel free to tell all your friends! We're really proud of the place we have hear so it's great to hear that you loved it too and you're right the food in the bar is awesome! Hope you enjoy the rest of your travels and that we see you back in Wellington again in the future. Kate, Hostel Manager

69%

Pros: Room was clean and tidy, hostel location was good Cons: Didn't have bed lights for each bed in the dorm, didn't have power outlets in convenient places (such as one next to the head of each bed) and needs lockers in each room (at least small ones for valuables). Bunk was super squeaky, even when I rolled over. Outside hostel was noisy too (it was a Tuesday night) even with with the window shut. Fine for 1 night but nothing compared to the best hostels I've seen in other countries.

Owner Comment (Hide)
Hi there, thanks for your feedback and I'm glad you found the hostel clean and enjoyed our location. We try to ensure there are enough power outlets in the rooms for the amount of people but I appreciate your feedback about the lights and will certainly look into this. We have lockers in our larger dorms but unfortunately not in the smaller ensuite dorms, however we are more than happy to look after any valuables in our office or safe which can be accessed 24 hours. Kate, Hostel Manager

80%

The room was so noisey because of the pub downstairs on my third night with no sleep I ended up sleeping on the toilet floor just so I could put a door between me and the window. Seriously need to do something about double glazing.

  • 23rd Feb 2014
  • Novice Nomad
  • Anonymous
  • New Zealand
  • Female, 41+
  • (1 review)

Owner Comment (Hide)
Hi there, thanks for taking the time to leave your feedback and I'm sorry the noise from the bar caused issues during your stay. Did you speak to one of the Reception team? We would have been more than happy to move you to another room and would certainly have made sure the music in the bar was turned down. I'm sorry to hear that this affected your stay so much and hope we might be able to make up for it sometime in the future. Kate, Hostel Manager

60%

Very noisy hostel. My dorm was just up the bar and the music is very loud until 3am. The people from kiwi experience are sleeping here. They have shown no respect for people trying to sleep at night. (doors slamming, screaming loudly and even hitting on the walls for the rythme). However the hostel is very well located and clean.

Owner Comment (Hide)
Hi there, thanks for taking the time to leave your feedback and I'm sorry that you were disturbed by noise. Did you speak with the reception staff? Noise checks are carried out throughout the night but we would certainly have been able to help turn the music down or offer an alternative room if we had one available no problem at all. I'm glad you enjoyed our great location and cleanliness and hope we might see you again in the future. Kate, Hostel Manager

74%

The beds are awful. They make a squeak even with the slightest of moments. The amount of noise they make when you climb the bunks is ridiculous. Beyond that, the nomads is in a fantastic location in Wellington.

  • 12th Feb 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Hi there and thanks so much for your feedback. I'm glad you enjoyed our awesome location, we are lucky to right in the middle of everything here. I'm sorry you found the beds squeaky, I can assure you I am replacing many of the beds at the moment. I had hoped to do it sooner but with such a busy Summer it just wasn't possible. I hope we will see you back in Wellington again in the future and you can try out our new beds. Kate, Hostel Manager

74%

The cards only open the doors 1 out of 8 attempts if your lucky and this is something everyone in the hostel experienced. Also, not being able to leave your phone on charge whilst you're out due to the keycard being required to have any electricity in your room is a big disadvantage. I strongly recommend finding a substitute for your security system.

  • 10th Feb 2014
  • Novice Nomad
  • Anonymous
  • England
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Hi there, thanks very much for your feedback. I'm sorry you had issues with your key card during your stay, we do have some issues with this from time to time but the system is regularly maintained to ensure it is working well but I apologise that this inconvenienced you. The key card electricity is to enable us to be more environmentally friendly with our power usage but if you are heading out we would be happy to charge a phone for you at reception no problem at all. Kate, Hostel Manager

91%

Great hostel its right in the middle of the city with large clean room.... BEER PONG


71%

Stayed for just 2 nights, was very clean and in a good location. 4 bed dorm I stayed in was a bit small though.

Owner Comment (Hide)
Hi there, thanks very much for leaving your feedback and I'm really glad that you found the place so clean. We have a great Housekeeping team who work hard to keep it that way. I'm sorry you found the dorm a little small I will have a look and see if there is any way of rearranging things in some of the rooms to allow a little more space so thank you for your feedback. Hope to see you again if you are back in Wellington in the future. Kate, Hostel Manager.

94%

really enjoyed my time there and the staff were friendly. we had a light in our room that was on the blink and I informed the staff and when I came back after a quick tour it was fixed

Owner Comment (Hide)
Hi there, thanks so much for taking the time to leave your feedback on your stay with us and I'm glad to hear that you enjoyed it. Sorry to hear you had an issue with your light but glad to hear that our awesome maintenance man fixed it up nice and quickly! Hope to see you again if you are back in Wellington in the future. Kate, Hostel Manager.

91%

4 bed female dorm was small, but the bathroom was luxuriously spacious and excellent in every way. You don't have to worry about cold nights, you can tune the room temperature to be the way you like it. Free tea and coffee is a plus too :)

Owner Comment (Hide)
Hi there, thanks for taking the time to leave your feedback. I'm sorry you found the room a little small but I'm glad you enjoyed the luxurious bathroom and the heating in your room. I'm also glad you took advantage of the free tea and coffee, always nice to have some home comforts when you're travelling! Hope you got your free evening meal in the bar too! Enjoy the rest of your travels and hope to see you again in Wellington in the future. Kate, Hostel Manager

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