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Nomads Capital Backpackers Reviews

118 Wakefield Street, PO Box 11-247, Wellington, New Zealand

Reviews & Ratings Explained

81%

Rating
999 Total Reviews
  • 75%Value For Money
  • 88%Security
  • 94%Location
  • 76%Staff
  • 72%Atmosphere
  • 84%Cleanliness
  • 76%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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77%

Very sterile hostile. Not too much fun. Good location, but wouldn't stay there again.

Owner Comment (Hide)
Hi there, thanks for taking the time to leave your feedback. I'm sorry you found us a little sterile and not much fun, it's not something we often hear so I'm sorry you felt this way. We do try to strike the right balance between a fun hostel and also a place where our guests can chill out and relax. I hope it didn't affect your stay too much and hope that you might change your mind and give us another try again in the future. Kate, Hostel Manager

74%

This was a nice clean hostel.However one member of staff let it down. on checking out I found her to be quite off handish, which was a shame but ok.after checkout I unfortunately had to go back to sort something out.Even though I was in a huge rush she was less then helpful even though the reception was empty and refused to help or even answer a simple question,what made it worse is she started laughing before I left the building.It dies not matter how nice a place is its the staff that makes It

Owner Comment (Hide)
Hi there, thanks very much for taking the time to leave your feedback on your recent stay with us. I'm glad to hear that you enjoyed the hostel but I am shocked to hear that you were so unhappy with one of my team. I can assure you this is not feedback I receive often and will be making sure this is dealt with appropriately. I will contact you directly to get some more details and discuss the matter further. Kate, Hostel Manager

100%

Cheap, Clean and brilliant atmosphere. The Food from the bar next door is amazing!!!

  • 26th Feb 2014
  • Novice Nomad
  • Anonymous
  • England
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Hi there, thanks so much for taking the time to leave your feedback and I'm really glad to hear that you enjoyed your stay with us so much, please feel free to tell all your friends! We're really proud of the place we have hear so it's great to hear that you loved it too and you're right the food in the bar is awesome! Hope you enjoy the rest of your travels and that we see you back in Wellington again in the future. Kate, Hostel Manager

69%

Pros: Room was clean and tidy, hostel location was good Cons: Didn't have bed lights for each bed in the dorm, didn't have power outlets in convenient places (such as one next to the head of each bed) and needs lockers in each room (at least small ones for valuables). Bunk was super squeaky, even when I rolled over. Outside hostel was noisy too (it was a Tuesday night) even with with the window shut. Fine for 1 night but nothing compared to the best hostels I've seen in other countries.

Owner Comment (Hide)
Hi there, thanks for your feedback and I'm glad you found the hostel clean and enjoyed our location. We try to ensure there are enough power outlets in the rooms for the amount of people but I appreciate your feedback about the lights and will certainly look into this. We have lockers in our larger dorms but unfortunately not in the smaller ensuite dorms, however we are more than happy to look after any valuables in our office or safe which can be accessed 24 hours. Kate, Hostel Manager

80%

The room was so noisey because of the pub downstairs on my third night with no sleep I ended up sleeping on the toilet floor just so I could put a door between me and the window. Seriously need to do something about double glazing.

  • 23rd Feb 2014
  • Novice Nomad
  • Anonymous
  • New Zealand
  • Female, 41+
  • (1 review)

Owner Comment (Hide)
Hi there, thanks for taking the time to leave your feedback and I'm sorry the noise from the bar caused issues during your stay. Did you speak to one of the Reception team? We would have been more than happy to move you to another room and would certainly have made sure the music in the bar was turned down. I'm sorry to hear that this affected your stay so much and hope we might be able to make up for it sometime in the future. Kate, Hostel Manager

60%

Very noisy hostel. My dorm was just up the bar and the music is very loud until 3am. The people from kiwi experience are sleeping here. They have shown no respect for people trying to sleep at night. (doors slamming, screaming loudly and even hitting on the walls for the rythme). However the hostel is very well located and clean.

Owner Comment (Hide)
Hi there, thanks for taking the time to leave your feedback and I'm sorry that you were disturbed by noise. Did you speak with the reception staff? Noise checks are carried out throughout the night but we would certainly have been able to help turn the music down or offer an alternative room if we had one available no problem at all. I'm glad you enjoyed our great location and cleanliness and hope we might see you again in the future. Kate, Hostel Manager

74%

The beds are awful. They make a squeak even with the slightest of moments. The amount of noise they make when you climb the bunks is ridiculous. Beyond that, the nomads is in a fantastic location in Wellington.

  • 12th Feb 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Hi there and thanks so much for your feedback. I'm glad you enjoyed our awesome location, we are lucky to right in the middle of everything here. I'm sorry you found the beds squeaky, I can assure you I am replacing many of the beds at the moment. I had hoped to do it sooner but with such a busy Summer it just wasn't possible. I hope we will see you back in Wellington again in the future and you can try out our new beds. Kate, Hostel Manager

74%

The cards only open the doors 1 out of 8 attempts if your lucky and this is something everyone in the hostel experienced. Also, not being able to leave your phone on charge whilst you're out due to the keycard being required to have any electricity in your room is a big disadvantage. I strongly recommend finding a substitute for your security system.

  • 10th Feb 2014
  • Novice Nomad
  • Anonymous
  • England
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Hi there, thanks very much for your feedback. I'm sorry you had issues with your key card during your stay, we do have some issues with this from time to time but the system is regularly maintained to ensure it is working well but I apologise that this inconvenienced you. The key card electricity is to enable us to be more environmentally friendly with our power usage but if you are heading out we would be happy to charge a phone for you at reception no problem at all. Kate, Hostel Manager

91%

Great hostel its right in the middle of the city with large clean room.... BEER PONG


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