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Nomads Westend Reviews

412 Pitt Street, Sydney, New South Wales, Australia

Reviews & Ratings Explained

68%Overall Rating

From 53 ratings
  • 64%Character
  • 65%Security
  • 85%Location
  • 75%Staff
  • 66%Atmosphere
  • 53%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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67%

A little dirty, and the wifi was expensive. $4 for an hour or $8 for 24 hours.

  • Novice Nomad
  • 25 Apr 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)

Owner Comment (Show)
Hi, thanks for the feedback, we take feedback very seriously. I'm currently reviewing our cleaning schedule as so we can improve on the cleanliness of the the hostel.

73%

There should be cameras on food because there are often people who steal food, or someone who can control it

  • Novice Nomad
  • 19 Apr 2012
  • Anonymous
  • Italy
  • Female 25-30
  • (1 review)

Owner Comment (Show)
Hi Eleonora, thanks for your feedback, please know we take feedback seriously here at Westend Backpackers. Unfortunately theft from the kitchen can happen from time to time when backpacking, however we do everything we can to prevent this happening and encourage guests to let us know any information on this. Warm Regards, Jess

60%

This was our least fav venue in Aus, which was a shame as it was our last one before we left. Staff were cool and good internet facilities but that is it. Room was like a coffin. There was bedding on the bed but had no way of knowing if it was clean, I doubt it was. We paid for a on-suit, having to walk to the end of a corridor is not on-suit in my opinion. I am glad I we were onlty staying one night.

  • Novice Nomad
  • 15 Apr 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)

Owner Comment (Show)
Hi Matthew, Thanks for your feedback, we do take it really seriously here at Westend Backpackers. Were glad to hear that you enjoyed our staff and our internet facilities. I am disappointed to hear that our rooms and cleanliness wasn't up to your standard. We do take cleanliness here very seriously, all our linen (sheets, pillowcases and doona's) are sent away for cleaning after every single guest, I'm sorry that, wasn't your impression when you stayed here. We are currently reviewing our procedures as so to improve on for future guests. Warm Regards, Jess

83%

The hostel itself is just ok, but the location and staff were great!

  • Novice Nomad
  • 08 Apr 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)

Owner Comment (Show)
Hi Gina, Thanks for your feedback, and your positive impressions on our staff. Warm Regards The Nomads Team

80%

Nice place but the lift broke down.

  • Novice Nomad
  • 01 Apr 2012
  • Anonymous
  • Australia
  • Male 41+
  • (1 review)


83%

Great Hostel for someone who wants to party at night and be in a central location.

  • Novice Nomad
  • 01 Apr 2012
  • Anonymous
  • Australia
  • Male 18-24
  • (9 reviews)

Owner Comment (Show)
Hi Sean, Thanks for taking the time, to offer your feedback, we really appreciate it. We do pride ourselves on being a party hostel here at Westend and we hope you enjoyed your stay. The cool kids at Nomads Westend

40%

Facilities were very poor. Rooms smell of mould. Room 509 even has the paint of the ceiling coming away with mould. Terribe terrible smell. Secure lockers ( paid) are located in the basement and the smell down there was just as bad, if not worse. The hotel was full of drunks, which is oribably normal for that location on the weekend.

  • Novice Nomad
  • 17 Mar 2012
  • Anonymous
  • Lithuania
  • Mixed Group 25-30
  • (1 review)

Owner Comment (Show)
Hi Kristina, Thanks for taking the time to give us feedback on your stay. Were really sorry the stay wasn't up to your expectations. We are working hard on improving the rooms and are currently refurbishing our floors. We do hope you will give us a second chance and come and experience the improvements we have done on the property. Warm Regards Jess Nomads

63%

Definitely a place for a younger crowd. Was in a good location and easy to get to most places from it. The staff were really lovely. Definitely a place to stay if you like to party.

  • Novice Nomad
  • 17 Mar 2012
  • Anonymous
  • England
  • Female 25-30
  • (2 reviews)

Owner Comment (Show)
Hi Elizabeth, Thanks for taking the time to give us feedback on your stay, we really appreciate it. We really glad the staff made such a positive impression on you, thanks for the kind words. Many Thanks The cool kids at Nomads Westend

63%

The worst hostel in Sydney where I've stayed. The aircon was broken, and it was not possible to open the window, the room was therefore really hot and smelly. The window in the bathroom was smashed in, with still some broken glass in it. There was no curtain in front of the glassless window, so the neighbors could probably see me naked when I got out of the shower. The shower/toilet did not get cleaned daily, so it was getting gross so now and then. There were only 2 lockers in a 6 bed dorm.

  • Avid Traveller
  • 02 Mar 2012
  • Anonymous
  • Netherlands
  • Male 25-30
  • (16 reviews)


80%

Very good location, the room was nice. Good value for money.

Owner Comment (Show)
Hi Paulo, thanks heaps for the positive feedback, we hope to have you stay with us again

97%

have stayed here two times, and got nothing negative to say... laove it!!!

  • Novice Nomad
  • 26 Feb 2012
  • Anonymous
  • Norway
  • Female 25-30
  • (1 review)

Owner Comment (Show)
Hi Inger, Thanks heaps for your positive feedback, we really appreciate you taking the time to offer the feedback. We hope to see you here again for a third time :) Warm Regards, From the cool kids at Westend

57%

needs some money spent on the surroundings. Staff were great

  • Novice Nomad
  • 17 Feb 2012
  • Anonymous
  • New Zealand
  • Male
  • (1 review)


100%

Could do with a coat of paint, but very good hostel, staff were great. no problems for us :)

  • Novice Nomad
  • 13 Feb 2012
  • Anonymous
  • England
  • Couple 18-24
  • (5 reviews)


47%

Nice place, not to clean, but its cheap, close to the party scene. free pasta and rice, close to trainstation. its a go!

  • Novice Nomad
  • 04 Feb 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)


87%

The staff were really friendly and I enjoyed staying at this hostel. It's not the most up to date, and the kitchen is too small for the number of people staying there during peak, but it is cleaned well. The atmosphere was good.

  • Novice Nomad
  • 28 Jan 2012
  • Anonymous
  • England
  • Female 18-24
  • (5 reviews)


87%

Definitely a party hostel, the common room is always full of people and the staff always have things planned for us to do, and even though they're mostly long-term residents, they're super friendly and always including you in what they're doing! It's a bit hit and miss with the rooms, but that mostly depends on whether the air conditioning works in your room or not!

  • Novice Nomad
  • 23 Jan 2012
  • Anonymous
  • England
  • Female 18-24
  • (1 review)


97%

I had a thoroughly fantastic stay...The staff wee so very helpful. The location was better than the best..Transport was fantastic. I can't believe how clean the rooms were! Nothing was too much for the staff! Great activities, the only negative was that one elevator was broken but the reception kept us busy!!!!!! Great stay

  • Novice Nomad
  • 22 Jan 2012
  • Anonymous
  • South Africa
  • Female 25-30
  • (1 review)

Owner Comment (Show)
Hi Francis. Thank you very much for your awesome feedback, we were stoked that you had such a great time with us at Nomads Westend. We have a super cool crew here and they were super happy to hear the comments that you wrote - they are a fun bunch with a passion for what they do! Yes, we understand that the elevator was an issue but please be assured that this is something that we are working on. If you are heading travelling on, make sure you check out out other amazing Nomads hostels around OZ and NZ Thanks again for your feedback and we hope to see you back here real soon. Love Westend x

80%

Only one lift out of two was working (I was there for a week in the 12 floor), just a few people cleaned their dishes, it was always very hot in the kitchen, many people steal food from other cool bags, staff was really friendly and helpful - all in all was it a great stay in Sydney

  • Novice Nomad
  • 19 Jan 2012
  • Anonymous
  • Switzerland
  • Male 18-24
  • (2 reviews)

Owner Comment (Show)
Hi Manual, Thank you for leaving your comments on hostelworld, feedback is really important to us. We apologise that the lifts were an inconvenience during your stay, however this is an issue that we are currently working on. Being a large property combined with high usage of lifts and some customers exceeding the amount of patrons in each lift, we do experience problems. As mentioned this is something that we are working on resolving as we understand that can be an inconvenience on our customers stay. Being a backpackers hostel and having communal facilities sometimes means that some of the fellow travellers are not as considerate in the kitchen as the should be...maybe a call from Mum will work. We do have our own cleaners that regularly clean the kitchen to ensure that we are tidying up after those that that are untidy. We have however further addressed this matter by increasing our cleaning schedule and adding more signage to encourage those to clean up after themselves and for the late night snackers to keep their hands off. The Nomads Westend staff were absolutely stoked to read your feedback about them and were happy that the above did not dampen your stay. We have an awesome crew here and we would all love to see you again here in Sydney at Nomads Westend. Love, Westend

57%

Clean rooms and improve on service!

Owner Comment (Show)
Hi Karin, Here at Westend we take customer feedback really seriously and as you can imagine we were more than disappointed to read your feedback. After reading your feedback on cleanliness we have revised our cleaning schedule to ensure that we are exceeding standards and our customers expectations. Your comments and rating on our staff was very disheartening as customers service is very, very important to us.The staff were very disappointed with this feedback and we have addressed this with them to ensure that our service is always at an optimum with a professional yet fun atmosphere. We do hope that you will return to Westend in the future to see the improvements that we have made Thanks Westend

73%

We had a four bed doorm and the room was really small. The aircondition didn't work and you couldn't open any windows.. It also smelled like mold. The kitchen was also one of the worst i've been to.

  • Novice Nomad
  • 13 Jan 2012
  • Anonymous
  • Norway
  • Female 18-24
  • (1 review)


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