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Nomads Westend Reviews

412 Pitt Street, Sydney, New South Wales, Australia

Reviews & Ratings Explained

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

Reviews of Nomads Westend

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86%

Definitely a party hostel, the common room is always full of people and the staff always have things planned for us to do, and even though they're mostly long-term residents, they're super friendly and always including you in what they're doing! It's a bit hit and miss with the rooms, but that mostly depends on whether the air conditioning works in your room or not!

  • Novice Nomad
  • 23 Jan 2012
  • Anonymous
  • England
  • Female 18-24
  • (1 review)


96%

I had a thoroughly fantastic stay...The staff wee so very helpful. The location was better than the best..Transport was fantastic. I can't believe how clean the rooms were! Nothing was too much for the staff! Great activities, the only negative was that one elevator was broken but the reception kept us busy!!!!!! Great stay

  • Novice Nomad
  • 22 Jan 2012
  • Anonymous
  • South Africa
  • Female 25-30
  • (1 review)

Owner Comment (Show)
Hi Francis. Thank you very much for your awesome feedback, we were stoked that you had such a great time with us at Nomads Westend. We have a super cool crew here and they were super happy to hear the comments that you wrote - they are a fun bunch with a passion for what they do! Yes, we understand that the elevator was an issue but please be assured that this is something that we are working on. If you are heading travelling on, make sure you check out out other amazing Nomads hostels around OZ and NZ Thanks again for your feedback and we hope to see you back here real soon. Love Westend x

80%

Only one lift out of two was working (I was there for a week in the 12 floor), just a few people cleaned their dishes, it was always very hot in the kitchen, many people steal food from other cool bags, staff was really friendly and helpful - all in all was it a great stay in Sydney

  • Novice Nomad
  • 19 Jan 2012
  • Anonymous
  • Switzerland
  • Male 18-24
  • (1 review)

Owner Comment (Show)
Hi Manual, Thank you for leaving your comments on hostelworld, feedback is really important to us. We apologise that the lifts were an inconvenience during your stay, however this is an issue that we are currently working on. Being a large property combined with high usage of lifts and some customers exceeding the amount of patrons in each lift, we do experience problems. As mentioned this is something that we are working on resolving as we understand that can be an inconvenience on our customers stay. Being a backpackers hostel and having communal facilities sometimes means that some of the fellow travellers are not as considerate in the kitchen as the should be...maybe a call from Mum will work. We do have our own cleaners that regularly clean the kitchen to ensure that we are tidying up after those that that are untidy. We have however further addressed this matter by increasing our cleaning schedule and adding more signage to encourage those to clean up after themselves and for the late night snackers to keep their hands off. The Nomads Westend staff were absolutely stoked to read your feedback about them and were happy that the above did not dampen your stay. We have an awesome crew here and we would all love to see you again here in Sydney at Nomads Westend. Love, Westend

56%

Clean rooms and improve on service!

Owner Comment (Show)
Hi Karin, Here at Westend we take customer feedback really seriously and as you can imagine we were more than disappointed to read your feedback. After reading your feedback on cleanliness we have revised our cleaning schedule to ensure that we are exceeding standards and our customers expectations. Your comments and rating on our staff was very disheartening as customers service is very, very important to us.The staff were very disappointed with this feedback and we have addressed this with them to ensure that our service is always at an optimum with a professional yet fun atmosphere. We do hope that you will return to Westend in the future to see the improvements that we have made Thanks Westend

73%

We had a four bed doorm and the room was really small. The aircondition didn't work and you couldn't open any windows.. It also smelled like mold. The kitchen was also one of the worst i've been to.

  • Novice Nomad
  • 13 Jan 2012
  • Anonymous
  • Norway
  • Female 18-24
  • (1 review)


90%

I really enjoyed the daily FREE activities, the entertainment guy was really nice, and easy to chat too. I loved the free food and goon he gave us too! The reception staff where really welcoming, and seem to be enjoying there work, especially the kiwi bro!!!! Level one is fun, love the bean bags!! And a great place to meet new people, the kitchens not bad either lol as backpackers go ;) clean rooms too, compared to others in Sydney CBD. Cool as Bro!!!!

  • Novice Nomad
  • 13 Jan 2012
  • Anonymous
  • England
  • Female 18-24
  • (1 review)

Owner Comment (Show)
Hi Kate, Than you very much for your suoer awesome feedback during your stay with us at Nomads Westend. We are over the moon that you enjoyed your stay with us, The staff here are pretty cool and with their passion and friendliness you can really see that they do love what they do. Chris our entertainment guy is a pretty awesome dude....He does a very good job at ensuring our customers are not only loving the hostel, but are also loving Sydney! The Free Goon is always a nice treat and funnily enough, a part of Aussie that you will always remember.....believe me! Ah, Mr John...Our token Kiwi Bro...he is very cool and such a nice guy, however lets not give him a big head :-) If you are travelling over to New Zealand you will find some over his Kiwi Bro friends working at our sister hostels Nomads Auckland and

30%

Train your receptionists to be able to deal with simple requests, and improve their customer service skills. Rooms REALLY shabby and smell of mould, worst hostel stayed at in Australia. Hot water wasn't working - paid for an ensuite, couldn't use the shower. Mentioned this to reception on check out, the only response we got in a stroppy voice was 'yeah my shower was cold too this morning'. As far as I'm aware your receptionist didn't pay for her room, so I really don't care if her's was cold!

  • Novice Nomad
  • 09 Jan 2012
  • Anonymous
  • England
  • Female 25-30
  • (2 reviews)


40%

it sucks.

  • Novice Nomad
  • 09 Jan 2012
  • Anonymous
  • South Korea
  • Male 18-24
  • (1 review)


86%

I arrived for checkin at 2 & the queue was so long that I didnt even get checked in until just after 2.30 although I was irritated the staff were extremely friendly & helpful that I forgot about my initial anger. My room was pretty basic but I can't complain it was clean. Amazing activities each night, this is definitely the place to meet people and have a good time!

  • Novice Nomad
  • 09 Jan 2012
  • Anonymous
  • England
  • Female 18-24
  • (2 reviews)


36%

Extremely rude staff, implied I was a liar on two occasions. Toilets were the worst Iv ever seen (and smelt) and "cleaning" them was simply unblocking them and maybe adding some toilet roll. the worst staff I have ever come across staying in a hostel, and I have stayed in many across the world!! I hated this hostel, and have already diverted people away from staying there. The guy in charge of entertainment, Chris, was nice but thats it. I left here feeling disrespected and extremely angry

  • Novice Nomad
  • 07 Jan 2012
  • Anonymous
  • England
  • Female 18-24
  • (1 review)


86%

The price of the rooms depends on how lucky you are. You can get the best room on the lowest price. The location is good and the hostel is also good, but I think there is too much advertisment for what it can offer

  • Novice Nomad
  • 07 Jan 2012
  • Anonymous
  • Romania
  • Female 18-24
  • (5 reviews)


56%

Elevator rarely if ever working,as well as a broken window in the bathroom of dorm room.Probably the worst hostel ive stayed in by some distance in Australia.Location is its only saving grace which is probabably why it is in such a state of disrepair.

  • Novice Nomad
  • 04 Jan 2012
  • Anonymous
  • Ireland
  • Male 25-30
  • (1 review)


66%

Great place to party! Always cool people around ( I stayed round NY). Rooms are dirty, old and full of mold. Kitchen should be cleaned more often and there should be more plates, cutleries and mugs.Hostel staff is friendly ;-)

  • Novice Nomad
  • 29 Dec 2011
  • Anonymous
  • Finland
  • Female 25-30
  • (2 reviews)


46%

Did not like this hostel, it was FILTHY, in poor condition, not very well equipped- the kitchen had 4 working hobs that was designed for 13 floors, two mugs and no cleaning products! Bed bugs were found in the room and staff didnt have a helpful attitude towards dealing with the problem! Wouldnt stay again! Dont recommend staying here

  • Novice Nomad
  • 22 Dec 2011
  • Anonymous
  • England
  • Female 18-24
  • (1 review)


63%

This wasn't the best hostel to have stayed in over Christmas. All of the staff are friendly and there are a lot of activities on a daily basis but all 90% are getting pissed. If you want a party hostel then this is the place for you. The rroms, kitchen and lounge area weren't very clean and could have been cleaned more often. The room was far too small for six beds.

  • Novice Nomad
  • 20 Dec 2011
  • Anonymous
  • England
  • Female 18-24
  • (4 reviews)


70%

activities at night were great, staff was super friendly, really like the blonde girl and guy from canada who worked at the front desk were super nice. chris who ran the activities was really friendly too. the kitchen was kind of a mess. people left dishes dirty and they sat on cleaned dishes, making all the dishes dirty

  • Novice Nomad
  • 11 Dec 2011
  • Anonymous
  • USA
  • Female 18-24
  • (1 review)


56%

When i first arrive 2pm check in way to late ...Given key after long wait as only 1 lift in operation get to room key not work had to go back down the slow lift start again .....Bathroom door in room falling off ...Not as clean as it could be .

  • Novice Nomad
  • 01 Dec 2011
  • Anonymous
  • Australia
  • Male 31-40
  • (1 review)


70%

Its a great place to stay for location but its so dirty here and not the cheapest place.. great place for cooking but the whole building is fithly wouldnt reckomend a long with time staying here. rooms were okay beds were clean and comfy

  • Novice Nomad
  • 28 Nov 2011
  • Anonymous
  • England
  • Couple 18-24
  • (2 reviews)


46%

We booked dates for Dec 16th however there seemed to have been some mix up as our confirmation email confirmed that the dates we booked were for Nov 16th! After many attempts to get in touch with both Hostelworld and Nomads Westend backpackers through email and phone we never received any reply or feedback from either company's. I am very disappointed with the poor service from both party's and will not be recommending your service. However it is not to late to remedy the problem.

  • Novice Nomad
  • 16 Nov 2011
  • Anonymous
  • Ireland
  • Female 25-30
  • (1 review)


43%

dirty place in all aspects.the room was way too small for 6 beds, the bathroom was just a big mess..broken bathroomdoor, noisy airconditioning,so small that you could hardly move. The kitchen is average equiped but you should bring your own cuttlery,otherwise you could end up eating your soup with a fork.i had to sleep on the worse matress i ve ever slept during my 13 months backpacking in australia. woke up a few times because my back got really sore.never.Nomads- never again!!!!

  • Novice Nomad
  • 06 Nov 2011
  • Anonymous
  • Germany
  • Female 25-30
  • (1 review)


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(29 results)

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  • Novice Nomad: 1-10 Reviews Added
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View all Sydney Hostels
  • 64%

  • Overall Rating
  • From 46 ratings
  • 59%Character
  • 61%Security
  • 83%Location
  • 71%Staff
  • 62%Fun
  • 47%Cleanliness

Latest Review

  • 23 Jan 2012 (86%)
  • Definitely a party hostel, the common room is always full of people and the staff always have things planned for us to do, and ...
  • Read more...
  • Anonymous

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