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Norfolk House Hotel Reviews

585 London Road, Thornton Heath, Croydon, London, England

Reviews & Ratings Explained

50%Overall Rating

From 2 ratings
  • 50%Character
  • 60%Security
  • 40%Location
  • 70%Staff
  • 50%Atmosphere
  • 30%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

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50%

The reason for the poor review is due to the hotel being a building site. The hotel was having work done and one of the rooms we occupied had a strong smell of paint and was heated by a small plug in heater and was therefore very cold. The staff did move those of our party into a different room after we complained, but they should never have been put into the room in the first place. We had not been warned about the construction when booking, and we wasn't given a discount when we arrived their.




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