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7.7
Very Good 155 Total Reviews
  • Value For Money 8.5
  • Security 8.3
  • Location 7.5
  • Staff 6.8
  • Atmosphere 7.5
  • Cleanliness 8.5
  • Facilities 6.8
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7.7
Very Good 155 Total Reviews
  • Value For Money 8.5
  • Security 8.3
  • Location 7.5
  • Staff 6.8
  • Atmosphere 7.5
  • Cleanliness 8.5
  • Facilities 6.8

The rating percentage is calculated from customers who booked within the last 12 months. All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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  • Anonymous
  • USA, Female, 25-30
  • Novice Nomad
  • 1 review
1st Oct 2016
8.9

The hostel was within walking distance from the city center and Santa Maria Novella train station. All staff members were very friendly and facilities were clean. Great value for the price!

    • 10.0Value For Money
    • 10.0Security
    • 8.0Location
    • 8.0Facilities
    • 10.0Staff
    • 8.0Atmosphere
    • 8.0Cleanliness
  • Anonymous
  • Australia, Couple, 25-30
  • Novice Nomad
  • 5 reviews
21st Sep 2016
7.1

The staff were not very friendly or helpful and the service was quite slow. The hot water did not work on the first night and the person we asked to help did nothing, on the second day the hot water ran out before we could wash the soap off. The room however was quite big, quiet and clean and it is within walking distance to the main train station.

    • 8.0Value For Money
    • 10.0Security
    • 8.0Location
    • 4.0Facilities
    • 2.0Staff
    • 8.0Atmosphere
    • 10.0Cleanliness
  • Anonymous
  • England, Female, 18-24
  • Novice Nomad
  • 1 review
13th Sep 2016
3.7

Avoid!! We had booked for 5 nights. Room located in separate building - out of sight, out of mind. Shared bathroom with 2 other rooms, pathetic breakfast with no cutlery provided. No air-con, bathroom not cleaned, floor was disgusting, dodgy toilet and only one toilet roll between 7 people! Hung-up on by staff (x37 times) just for requesting more toilet roll! Worst customer service I have EVER experienced. Staff shouted at us face-to-face and walked out the building!

    • 4.0Value For Money
    • 6.0Security
    • 8.0Location
    • 2.0Facilities
    • 2.0Staff
    • 2.0Atmosphere
    • 2.0Cleanliness
  • Anonymous
  • Malaysia, Male, 18-24
  • Novice Nomad
  • 2 reviews
12th Sep 2016
5.1

I traveled by bus and the estimated arrival time was 1am. I emailed them, which they did not reply me back. I found them on Facebook. I messaged them, telling them I booked with the arrival time 2300 (the latest checkin time), but I will arrive at about 0140 of the next day. I confirmed many times whether this was possible, and without charge. However, when we arrived at 0140, we were scolded by the receptionist, saying I arrived late without informing. She was frustrated and did not believe me.

    • 6.0Value For Money
    • 6.0Security
    • 4.0Location
    • 6.0Facilities
    • 2.0Staff
    • 4.0Atmosphere
    • 8.0Cleanliness
  • Anonymous
  • Turkey, Couple, 18-24
  • Novice Nomad
  • 3 reviews
9th Sep 2016
8.9

It is 15minute walk way to S.M. Novella station. Pros; There is a fridge and unlimited coffee and tea. Towels, beds, bath and toilet are clean. The lady in the reception is nice and helpful. Cons; Our room was at groundfloor and the window couldn't be closed completely so it was too noisy and wasn't secure.

    • 10.0Value For Money
    • 8.0Security
    • 6.0Location
    • 8.0Facilities
    • 10.0Staff
    • 10.0Atmosphere
    • 10.0Cleanliness

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