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Novella Italy Reviews

Via Guido Monaco, 25, Florence, Italy

Reviews & Ratings Explained


128 Total Reviews
  • 78%Value For Money
  • 76%Security
  • 76%Location
  • 82%Staff
  • 68%Atmosphere
  • 70%Cleanliness
  • 64%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

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Just 20 minutes walk from the Florence SMN station and the insider tips were very useful


Its only 10 min away from train station by foot and 15 from most of tourist attractions! Stuff was really pleasant, room was clean and we liked it very much. Ive read reviews prior booking,so we took ear plugs and were sleeping like babies there, although its very noisy street and you may have problems with sleeping. Breakfast was small, but still very nice. Only one disadvantage - there is no ANY kithchen or somth like this so we couldnt boil water for tea,cuz we like to drink lots of tea :D

  • 31st Oct 2015
  • Novice Nomad
  • Anonymous
  • Ukraine
  • All Female Group, 18-24
  • (1 review)


All the staff were very helpful and kind. On our first night there was a problem with our room, but they found us somewhere else nearby at no extra cost and the host took us there in person. My only small complaint would be that there was no response to my emails ahead of our arrival, so we were a bit worried. It's possible my e-mails or the replies were not getting through, though. The apartment is very nice and really close to the main station and city centre, ideal for exploring!


Advantages: The breakfast was included (coffee,orange juice, jam, a croissant,biscottete and fruit), the landlord was nice, the room was spaceous, the room had a fan, you can pay by card, they give you shampoo and soap (but there is not handsoap in none of the toilets) Disadvantages:Very noisy room for old windows, bad ilumination, bad wifi signal, the booking says that the city tax is 1€ per person per night but it´s 1.5€ and the booking says that you have shared kitchen but not anymore.

Owner Comment (Hide)
Salve, tassa di soggiorno per la mia strutura e 1,50 a persona, prima da. rispondere informati benne.Grazie .


The room itself was spacious and clean and the owner was nice. Breakfast was bad - coffee was undrinkable and croissants were the packed ones. What was the worst was the location - many hostels and hotels in Florence, especially the cheaper ones, are located on busy noisy streets. But windows in Novella Italy were isolating almost no sound at all and even though we stayed at the 4th floor, it felt like lying on the street next to the roaring buses and motorbikes and didn't get any sleep at all.


Great location – walking distance from the train station and at the same time walking distance to the centre and all the main attractions. Friendly owner and staff. We had a really pleasant stay and would recommend it. PS: The bed needs to be changed because it was literally falling apart. ;) :)

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