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On Top Backpackers Reviews

12 Filleul St, Dunedin, Dunedin, New Zealand

Reviews & Ratings Explained

86%

Rating
140 Total Reviews
  • 83%Value For Money
  • 87%Security
  • 94%Location
  • 90%Staff
  • 84%Atmosphere
  • 85%Cleanliness
  • 83%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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77%

CON The night toilet wasn't in a good condition PRO but the staff was really nice.


63%

Great location, but the beds were uncomfortable. There was no curfew on the level of noise, therefore we kept getting woken up throughout the night by other residents at the hostel drinking!

  • 22nd Jul 2015
  • Novice Nomad
  • Anonymous
  • England
  • Couple, 25-30
  • (1 review)


94%

Excellent hostel, very friendly staff. Free breakfast, free pool downstairs if you're a guest. The rooms were getting smelly with BO but that was the only negative. Also right in the city center, so you're close to everything,

Owner Comment (Hide)
Thanks for your feedback. We are delighted you enjoyed your stay. We try and air out the rooms everyday as part of the cleaning process but unfortunately due to guests closing windows and having heaters on, rooms can get a bit warm. We wish you safe and happy onward travels.

97%

Great place to stay. Very good value. The rooms are extremely clean and very luxurious. Free towels were much appreciated. Quiet and secure. Got some much needed rest. Excellent service from the staff.


94%

Really cool hostel ! FREE BREAKFAST ! Not to big but hey free coffee free toast free milk free tea free peanutbutter and free jam ! And free Cornflakes ! Awesome ! Downstairs is a massive cool pool bar ! And it s really central ! And all you need is close !

Owner Comment (Hide)
Thanks for your positive feedback. We are delighted you enjoyed your stay with us and your trip to the peninsula :) We wish you safe and happy onward travels.

97%

One of the better hostels we found in NZ. Staff in particular were lovely and so informative and it's kept to a very high standard. Would stay again


100%

"On top" of a pool hall--definitely an interesting place. To get between kitchen, etc you had to go outside, which could have been a pain if it was colder or raining, but didn't bother us much. Wifi was much appreciated and everything else was great / standard!


86%

great stay at this backpackers. Although there was a bar downstairs there were no issues with sound or security. I was in a private room and it was very lovely. the room was clean, there was shampoo and soap sachets provided and the bathroom was clean and modern. Would highly recommend and I will definitely be going back.

Owner Comment (Hide)
Thank you very much for your positive feedback. We are happy you enjoyed your stay and look forward to seeing you again.

91%

You can tell it's purpose built- everything works as it should and it's a great place. But.... such flimsy beds, ridiculously wobbly. It felt like they needed to be secured to a wall or something. Every time either person on top or bottom moved they swayed. Replace or fix these, and it would be great!

Owner Comment (Hide)
Thank you for your feedback. We are currently looking into solutions to make the bed's more secure. We are delighted that everything else was to your liking. We hope to see you again another time. Happy travels :)

57%

Basic Hostel. Nothing more. Good for a short stay. The door was open at 12 p.m. (every door of every roon, I could walk in any of them) and nobody was seen. I closed the door of my room to change clothes, staff came in and told me in an unfriendly way that the door has to stay opened. They were also fighting right in front of me. Would have rated it poor, but the two nice guys at the reception get plus points for helping me. Someone also stole my roomates expensive pants.

Owner Comment (Hide)
Hi, usually around noon (12 pm ) the Hostel carpets get vacuumed . This is the reason all the doors are opened at that time . All Hallways have camera's so anybody other than staff entering a room is recorded . All doors have individual cards so only the person with that rooms card can enter that room . I would suggest our Security is excellent . A pair of expensive pants were found and returned to their owner in the last two days .Thankyou for the nice guys mention at the Reception .

71%

Hostel was extreamly busy. I chose to pay more to have my own room as sleeping with 6 others with no ventertion didn't seem pleasing. Great base but not the nicest set up

Owner Comment (Hide)
We are sorry your stay with us was not satisfactory. As with any dorm room, everyone staying there has different ideas of the perfect temperature. There are windows in all rooms that are open during the day to let fresh air in. People generally close windows at night for warmth. Thanks for your feedback.

69%

The kitchen was too small for all the people staying at the hostel. It was free breakfast but it ran out so we didn't get breakfast everyday. We stayed in a female dorm but in the middle of the night a guy came in and slept there and the staff didn't know anything about it.the staff didn't seem to care that the female dorms weren't just females in it which is weird since we paid for a female dorm. It just didn't feel safe that people that are not supposed to be in your room have a key to your ro

Owner Comment (Hide)
Thanks for your comments. We are sorry your stay was not satisfactory. Reception can get very busy during breakfast time (730-9am) but are always happy to provide more if we are informed of low supplies. We can only apologies for the male coming into your room, we had been using that room as a mixed dorm during our busy period and one of our staff had not been informed that it was back to a female dorm. We will ensure this does not happen again.

80%

It would be better if the double bunk bed is more stable... It was shaking when we try to get to the top and even shaking when the person on the single bed turning, it can wake other people up as well who sleep on the double bottom bed.Other than that everything is very good.

  • 12th Apr 2015
  • Novice Nomad
  • Anonymous
  • Vietnam
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you for your comments. We are currently making improvements in all rooms and will deal with any issues including the beds. We are glad that you enjoyed your stay with us. Happy onward travels!

86%

A nice hostel right near the centre of town. The 6 bed dorm was a bit small, but fine to stay in overnight.


100%

One of my favourite ones on our trip. Access via a pool room. Well run, clean with friendly staff. Rooms are slightly small. Excellent bathrooms and laundry. Good internet and computers. Dunedin is incredible and this hostel is located in a lovely place. Millions of yummy food options nearby

Owner Comment (Hide)
Thanks for your positive feedback. We are delighted you enjoyed your stay with us.

97%

Had an awesome time, stayed for 3 nights. Hostel staff couldn't have been more helpful and are a great group of people! Many thanks :)


89%

This hostel has a great location. included wifi is helpful too. Unfortunately atmosphere is ok - mostly people are surrounding around the TVs. There are some rowdy people in this hostel, that wasn't so cool.


71%

On Top has poor acoustics. External sounds loudly travel past all the outward facing rooms and the walls are very thin (you can hear your neighbours snoring, coughing, and so on). Bring ear plugs (and I say this as a heavy sleeper). The bed wasn't too comfortable either. But if you want to stay on top of a pool hall and bar, and have it large, this place is the bomb.


86%

Fabulous view! Parking a pain.


80%

A very basic hostel with quick access to most parts of Dunedin!




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