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On Top Backpackers Reviews

12 Filleul St, Dunedin, Dunedin, New Zealand

Reviews & Ratings Explained

89%

Rating
73 Total Reviews
  • 88%Value For Money
  • 92%Security
  • 98%Location
  • 94%Staff
  • 82%Atmosphere
  • 86%Cleanliness
  • 86%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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100%

So fantastic! Brand new facilities. I would recommend anyone to stay here. Extremely clean even in common areas.

  • 11th Nov 2014
  • Novice Nomad
  • Anonymous
  • Canada
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Thank you for the positive comments! We would love to see you again!

94%

We loved almost everything about the hostel. Great group of people, cool bar downstairs, big kitchen, plenty of toilets and showers, comfy beds. The one thing that was no good was how loud people were in the wee hours of the morning, which is not the hostel's fault! Our neighbors were extremely loud, both on the side and across the hall. I'm talking YELLING at 3 am. That really sucked (no kept us awake two nights in a row). Loved everything else, though. Great location.

  • 16th Oct 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Thank you for your comments. Being in the centre of town guests will come back late, however this is definitely something we are working hard on to improve. Check in forms specify that if there is loud or disorderly behaviour that you will lose your key deposit and or be asked to leave. We're sorry your sleep was disturbed and will do whatever we can to improve this problem. We're glad you were happy with everything else and hope to see you again in the future.

66%

Bathroom not very clean, sheets did not looked clean, make-up stains were on the pillow case. Location was great! You could come in late with your key. Close to railstation and city centre.

Owner Comment (Hide)
We are sorry you found our bathrooms unclean. The bathrooms are cleaned thoroughly in the morning and checked throughout the day. Our sheets are changed everyday and replaced with clean sheets unfortunately some make up stains obviously don't come out which may not have been spotted by our staff on this occasion. However we will take your comments on board and do whatever we can to make improvements. We are glad you were happy with the location.

91%

everything goes well except the staff give me a wrong room for the first night and, i got no choice to change it. well, thats really a big mistake anyway but, fortunately i got back to the right one next day.

  • 18th Sep 2014
  • Novice Nomad
  • jad0wxu
  • China
  • Male, 25-30
  • (1 review)


86%

The bathroom was a bloody mess when I had a morning shower. There were leftover toiletries that needed to be binned and all the hand basins were covered in hair from shaving and for some odd reason pubes, this isn't the hostels fault I just think the guests were excessively useless which is saying something from a student's opinion. Because so much water accumulates on the floor of the bathroom I would suggest either putting in grated wooden floor mats or something so you don't stand in puddles.

  • 4th Sep 2014
  • Novice Nomad
  • Anonymous
  • New Zealand
  • Couple, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you for your comments. We are sorry you found our bathrooms to be untidy. We do whatever we can to keep them clean but as you can imagine it can get very busy in the mornings before check out. We clean the bathrooms thoroughly once a day just after check-out and inspect them regularly throughout the day. Thanks for the suggestion of the wooden floor mats or something similar. We have taken this on board and will do what we can to improve the situation. We hope you enjoyed your stay.

80%

The hostel was in a good location. Even though the kitchen was really busy and full of people, there was always space in the fridge and availability at the stove top. We were in a private room close to the bathroom which was nice since most other guests had to walk outside to get to the bathroom area, brrrr. The bed was not that comfortable, but good enough.


89%

Great accommodation. Friendly staff. Will be back

  • 5th Jul 2014
  • Novice Nomad
  • Anonymous
  • New Zealand
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Hi Nicole Thanks for your comments Matt



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