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Ostello San Frediano Reviews

Via della Cavallerizza 12, Lucca, Italy

Reviews & Ratings Explained

82%

Rating
447 Total Reviews
  • 80%Value For Money
  • 85%Security
  • 90%Location
  • 85%Staff
  • 71%Atmosphere
  • 90%Cleanliness
  • 76%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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80%

My stay here was somewhat odd as there were very few other guests besides a few families with several children. For this reason, the hostel's several common rooms were pretty much always empty. The place is clean and has decent bathrooms, although my shower head was broken. The staff was friendly and they had a decent breakfast for 5 euros.


69%

As a former monastery with enormous common rooms with 30-foot ceilings this place has great potential. But now the common areas are mostly cold (in atmosphere and, in winter, temperature) and uninviting.


71%

In the big room which there were 8 person there were only 2 sockets, and we have to wait for charging :( The location is okay and the staff were nice

Owner Comment (Hide)
Ciao Liu Yue, thank you for your nice review. We wish to welcoming you again to Lucca soon. Best regards, The staff

100%

This was a perfect place to stay while visiting the lovely Lucca.


80%

It's a solid Hostel. They provide clean rooms and sanitary and the staff is helpful. The only thing that's missing a bit is a cosy atmosphere. The Hostel is huge and there are more than four living rooms. So you don't get in touch with other people that easily.

Owner Comment (Hide)
Ciao , thank you for your nice review and suggestion, we will take count of it to improve our hostel even more. We the hope of welcoming you back to Lucca soon, we wish you a really good day. Best regards, Marco

57%

What seemed like a very promising hostel in fact turned out disappointing. The palace like proportions of the property were under utilised... communal spaces lacked any purpose and were poorly lit. Wifi was only available in a couple of places and not in the rooms. On all three days that I stayed the widely advertised 'grand' buffet breakfast was cancelled due to staff 'indisposition', And the toilet in the room did not flush, even when reported to be fixed. Pretty poor service!

Owner Comment (Hide)
we thank you for your review and we are sorry if you couldn't have a 100% positive experience with us. You said that the palace is under utilised, but we think that offer 3 big common areas and wide rooms with a lot of free space, is a positive thing. During your stay the people who make the breakfast were ill, we are sorry if you couldn't enjoy the big breakfast here. For what concern the oilet, whenever there is an alert, we act promptly and quickly we solve the problem. The staff

63%

Strange, huge and empty. Wifi didn't work in the dorm rooms, nor did the single power plug. But worked fine near the reception. No one else around- dark and strange. Large lockers to store your belongings, although I had a top one and had to stand on a chair to access stuff. Nothing really wrong with the place, not really a hostel, kind of felt like that hotel in 'one flew over the cuckoo's nest'

Owner Comment (Hide)
Hi there, we thank you for your review, even if we (such as a lot of other guests) don't have the same feeling about the hostel :) The three common areas are big and bright, with a free wifi access and a lot of place for meet other travllers too. With the hope of welcoming you back again in Lucca, we wish you all the best. The staff

86%

A bit out of town, but still a nice location, friendly staff, clean, but no cooking facilities, like some other hostel in Italy

Owner Comment (Hide)
Dear guest, thank you for you review. By the way, we would like to point out that we are situated in the hearth of Lucca, inside the Walls and literally two steps from the main street Via Fillungo and well-known Amphitheater Square. We wish to welcoming you to Lucca again soon, and we wish you all the best. The staff

83%

i stayed in the 6 man dorm on an early autumn Thursday and Friday night. clean dorm room with good sized lockers for each guest in the room, and a common sink. only one electrical outlet for the whole room. but if you need to charge stuff, i guess you could do it in the many common spaces outside the room. i saw one men's bathroom (one toilet/two sinks/one shower) that i believe was shared by two separate dorm rooms. on a couple of occasions, i had to go 3 stories down to use another bath


86%

Easily the most beautiful hotel I've stayed in - it's in an old convent. Easy base to walk around a beautiful city. I would recommend!

Owner Comment (Hide)
Dear guest, thank you so much for your nice review, we really hope to welcoming you back in Lucca soon. Best regards, The staff

80%

The room and the bathroom was good but the breakfast for 5 euros didn´t offer neither fruits or eggs as advertised.

Owner Comment (Hide)
Ciao , thank you for you nice review and we are sorry if you couldn't appreciate the buffet breakfast; normally, we always put fruits and eggs (boiled or omelette, it depends)...maybe that morning fruits and eggs were already finished. We hope to welcoming you again in our hostel. Best regards, The staff



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