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Ostello del Bigallo - Bigallo Hostel Reviews

Via Bigallo e Apparita, 14 Bagno a Ripoli, Florence, Italy

Reviews & Ratings Explained

81%

Rating
257 Total Reviews
  • 88%Value For Money
  • 84%Security
  • 66%Location
  • 86%Staff
  • 80%Atmosphere
  • 78%Cleanliness
  • 86%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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97%

Great hostel! I spent 4 days there in a private room and it was amazing. Very very friendly staff, a huge garden with an incredible view to Florence, good breakfast and pasta, clean, quiet, excellent! Distance could be a problem if you don't have a car - but it was not my case. If you are looking for a quiet place to relax and be close to nature, I strongly recommend it!


31%

Staff was not helpful at all. Directions to hostel was wrong when i told the staff they felt offended and didnt change.

Owner Comment (Hide)
Hello! Really sorry to read that you find us not helpful! We really try to be it though! As to the directions, can you help us to tell what directions are wrong and where; on Hostelworld and our website they are correct. Best greetings from all of us Bigallo Staff

83%

Staff was awesome!! Really kind and nice. But the location was bad. Anyway I can say value for money.


94%

Beautiful. A hike to get up to, but it is worth it. Also, the dinner and wine are delicious.


100%

When I was reading comments about hostel before i went to there, I was really angry to myself why i choosed this hostel. But I went to hostel, and stayed 3 nights, then I said i wish I could stay longer. It is far from center, right. But there are buses u can go ,and if u learn when it goes (arrivel time, u feel Comfortable. buy sth(drink, food etc) from center and bring hostel and eat with ur friends due to perfect view. Breakfast is wonderful. nice staff.love u :) I hope see you again

Owner Comment (Hide)
Hello! thanks a lot for your nice comment, makes us really happy that you liked our Hostel! Just come back again. Best greeting from all of us - Bigallo Staff

83%

I left my passport at the reception and didn't realize until a few hours after I checked out. Nathalie was kind enough to send it to a hotel by the Florence train station so I could pick it up!

Owner Comment (Hide)
Hello! Fine you got your passport and sorry that it remained here with us. Hope you enjoyed your stay with us and wishes you still a nice stay in Rome. Best greetings from all the Bigallo Staff and hope you can come back once - our Hostel is usually good in cleanliness but you know on January 1st we had a big party and many people were all over the Hostel.

54%

Bigallo hostel is an old monastery far away from the center of Firenze. The problem, is not to take two bus to arrive there, but a very and cansative walk , a climb to arrive there and no lights in the night. For those have car, it can be a nice choice for the price but who doesnt, its not a good option. Aside it, I noticed they turned off the heater in the middle of the night, what was bad as the monastery is very cold, specially for being localizated in a mountain. Bathroom wasnt clean.

  • 30th Dec 2014
  • Novice Nomad
  • Anonymous
  • Brazil
  • Couple, 25-30
  • (1 review)

Owner Comment (Hide)
Hello, sorry to read that your journey did not seemed pleasant with us. Indeed to get to the Hostel from the city center of Florence you need to take 2 buses and then have a 1km walk uphill, as informed on the Hostelworld page. We are not really in the mountains but in the tuscan countryside upon a hill. The week you stayed with us was indeed very cold, temperature went under 0°C, so I'm sorry you found the place cold nonetheless we have heating. I wish you could stay with us in summertime.



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