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PILOT Design Hostel & Bar Reviews

Largo Alberto Pimentel, 11, Porto, Portugal

Reviews & Ratings Explained

93%

Rating
1322 Total Reviews
  • 93%Value For Money
  • 93%Security
  • 94%Location
  • 95%Staff
  • 92%Atmosphere
  • 92%Cleanliness
  • 91%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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91%

I stayed there for 3 nights and had great fun. The staff is helpful and friendly and the rooms are okay. Prices at the bar are fair and the location is really good. The only disappointing thing was, that I had to pay 2€ to store my luggage in the luggage room on my departure day.

Owner Comment (Hide)
Hey ! Thank you for your kind review. Your response is exactly what we are aiming for here and we are more than happy to hear that we we're able to provide you delightful experience. Obrigada! PILOT Crew

100%

Pilot was our first hostel in Porto, and will be hard to compare to. We had such an amazing time and met the most amazing people. I can't wait to come visit again. Everyone was so awesome and helpful, we truly got the best experience of Porto by being here. Margarida and João were so welcoming and told us all about where we needed to go while we were here. The pub crawls were unforgettable! Can't wait to stay here again. Pilot will always have a special place in our hearts :)

  • 28th Aug 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Hey ! Thank you for staying with us, and for sharing your lovely review of our hostel. I am glad to learn you had an exceptional time with us. The music, ambience, free shots, and tasty Portuguese cuisine create unforgettable experiences, and we are proud to have them on our property. We hope to welcome you again in the future. Obrigada! PILOT Crew

97%

Beds were a bit short if you are pretty tall

Owner Comment (Hide)
Hey ! Thank you for your kind review. Your response is exactly what we are aiming for here and we are more than happy to hear that we we're able to provide you delightful experience. Obrigada! PILOT Crew

97%

This is an incredibly lively hostel and I met so many great people that I hope to see again some day. The staff are also amazing (Rita is such a cute lady) and helpful with things like bags, transportation, and when you get a cold they'll offer to find the nearest open pharmacy for you. My only complaints are that the rooms get hot (no screens on the window to keep the mosquitoes out), the fridge is too small for the amount of guests within the hostel and the washrooms smell a little bit mouldy.

Owner Comment (Hide)
Hey ! Thank you for staying with us and for taking the time to review our hostel. We are glad to hear you liked our property, and enjoyed your visit with us. When its summer time we make an extra effort to close all the windows and we put some products, when cleaning the rooms to prevent this situation. As it is summer, and people open more often the windows this can happen and we thank you for letting us know. Obrigada! PILOT Crew

89%

La "habitación" de 12 camas es casi un insulto. La han hecho en la parte superior del edificio, en el tejado abuhardillado. Tienes que andar a gatas, quedan unos 35 cm entre tu cabeza y el techo, y no hay ventanas. Hay un poco de desorganización aunque la gente del staff es muy maja. Muy buena atmósfera si buscas gente joven, fiesta... En el bar se junta mucha gente, para conocerse, juegos de beber, salir de fiesta... También organizan un pub crawl.

Owner Comment (Hide)
Hey ! We were sorry to learn that you found our room a little bit too cosy. Because of our central localization, the building is typical traditional Portuguese architecture. Therefore with the constraint dimensions we try to create the most comfortable room arrangements for our guests with the beds, lockers, side furniture and individual seats. We gladly listen to all comments both positive and constructive in order to improve our hostel. We hope to welcome you again. Obrigada! PILOT Crew

100%

Rita and the evening reception guy on the 24th were so awesome! They were so helpful and friendly and made our stay there extremely enjoyable. We wish we booked more than one night! Great hostel, even better staff.

Owner Comment (Hide)
Hey! Thank you for taking the time to provide valuable feedback during your recent stay with us! We are pleased to know that you enjoyed your stay with us. We will also share your comments with the team, for our team be able to continue providing the lodging needs in the near future. Obrigada! PILOT Crew

100%

Loved my stay at the Piolt hostel! They have a great atmosphere and immediately felt like I was home when I arrived. The location is only a 20 minute walk from the river and the staff are very helpful! I would go back in a minute!

Owner Comment (Hide)
Hey ! Thank you for the kind words about our hostel, and friendly staff. We are glad to hear you liked our property, and enjoyed your visit with us. Please contact us if you would like to stay with us again in the future as we always look forward to welcoming our guests for a return visit. Obrigada for taking the time to share your lovely review. Obrigada! PILOT Crew

89%

Really great place with amazing helpful staff . Continuing the record of hostels that go above and beyond in Portugal .

Owner Comment (Hide)
Hey ! Thank you for your kind review. Your response is exactly what we are aiming for here and we are more than happy to hear that we we're able to provide you delightful experience. Obrigada! PILOT Crew

91%

Good location, not right in the centre of town but near the art gallery district and close to a lot of bars and restaurants. Staff were nice but the hostel itself had a somewhat strange atmosphere...not the most social hostel, most people were travelling in groups and kept to themselves. The lighting could be s little less moody also. Drinks were expensive at the bar and I think the breakfast should have been free. Comfy bed. Overall decent hostel.

Owner Comment (Hide)
Hey ! Thank you for staying with us and for taking the time to review our hostel. We were sorry to hear you didn't love our atmosphere with 24H open bar with music, ambiance or free shots. We encourage out guests to join us in our lounge to socialize, play games and go with us on a pubcrawl, so that everyone becomes friends! We hope to welcome you another time and offer you the high standards experience that we strive for. Obrigada PILOT Crew

89%

The staff and atmosphere is super amazing! Friendly and always helpful!! The location in the city center is also really good: close to metro station, train station and all kinds of bars and restaurants. Make sure to try the pub crawl!! The only thing is that the rooms are pretty tight but for the rest I highly recommend!

Owner Comment (Hide)
Hey ! Thank you for staying with us, and for sharing your lovely review of our hostel. I am glad to learn you had an exceptional time with us. The music, ambience, free shots, and tasty Portuguese cuisine create unforgettable experiences, and we are proud to have them on our property. We hope to welcome you again in the future. Obrigada! PILOT Crew

100%

Comfy beds great atmosphere awesome staff and showers that actually work. Definitely be going back here

Owner Comment (Hide)
Hey ! Thank you for your kind review. Your response is exactly what we are aiming for here and we are more than happy to hear that we we're able to provide you delightful experience. Obrigada! PILOT Crew

100%

Amazing place. The staff were super friendly and very helpful. Would recommend.

Owner Comment (Hide)
Hey ! Thank you for staying with us and for taking the time to review our hostel. We are always glad to hear that our friendly hostel helped make your experience in Porto memorable. On behalf of the hostel, we look forward to welcoming you again in the future. Obrigada! PILOT Crew

97%

Although I have not been to many hostels, this by far was my best experience at one. The staff were super friendly, engaging and willing to help out with any problems. The atmosphere was both relaxed and energetic, suitable for chilling or going out on a pub crawl. The facilities were simply very good for a hostel.

Owner Comment (Hide)
Hey ! Thank you for staying with us, and for sharing your lovely review of our hostel. I am glad to learn you had an exceptional time with us. The music, ambience, free shots, and our pubcrawl create unforgettable experiences, and we are proud to have them on our property. We hope to welcome you again in the future. Obrigada! PILOT Crew

100%

Great hostel! I will go back for sure!

  • 10th Aug 2015
  • Novice Nomad
  • Anonymous
  • Andorra
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Hey ! Thank you for your kind review. Your response is exactly what we are aiming for here and we are more than happy to hear that we we're able to provide you delightful experience. Obrigada! PILOT Crew

100%

It was without a doubt the best hostel I've stayed at. The staff is great; they tell you all about the attractions, they make sure you feel welcomed. You can eat portuguese meals for cheap, do the pubcrawl, go out during the day feeling safe that your stuff is in good hands and drink really good port wine.

Owner Comment (Hide)
Hey ! Thank you for staying with us, and for sharing your lovely review of our hostel. I am glad to learn you had an exceptional time with us and had the opportunity to try our homemade lunch/dinner. The music, ambience, free shots, and tasty Portuguese cuisine create unforgettable experiences, and we are proud to have them on our property. We hope to welcome you again in the future. Obrigada! PILOT Crew

100%

Loved it. Great place to mingle and all staff are fun too. Great location.

Owner Comment (Hide)
Hey ! Thank you for the kind words about our hostel, and friendly staff. We are glad to hear you liked our property, and enjoyed your visit with us. Please contact us if you would like to stay with us again in the future as we always look forward to welcoming our guests for a return visit. Obrigada for taking the time to share your lovely review. Obrigada! PILOT Crew

51%

Didn't like it at all. The terrace is nice but the staff was hesitant and not very professional, didn't like the modern tone to it, we can tell it is aging very quickly. good location but atmosphere too cold.

Owner Comment (Hide)
Hey ! We were sorry to learn about your experiences at our reception. They normally do a fantastic job and it looks like this time something went surprisingly wrong. Your comments have been shared with their manager for her immediate attention. We honestly appreciated you calling our attention for this unfortunate and rare event and hope you will give us an opportunity to excel ourselves welcoming you next time. Thank you for staying with us, we hope to welcome you again. Obrigada! PILOT Crew

97%

Great staff with great facilities. Met some amazing people while staying at this hostel.

Owner Comment (Hide)
Hey ! Thank you for your kind review. Your response is exactly what we are aiming for here and we are more than happy to hear that we we're able to provide you delightful experience. Obrigada! PILOT Crew

91%

Definitely one of the better hostels i've stayed at. Amazing staff with lots of enthusiasm and energy. Clean beds, clean washrooms and a nice patio. U have the option of getting bracelet room keys. Only thing is, no washing machine or dryer. Free shots at 10pm makes up for it though!

Owner Comment (Hide)
Hey ! Thank you for staying with us and for taking the time to review our hostel. We are always glad to hear that our friendly and safe hostel helped make your experience in Porto memorable. On behalf of the hostel, we look forward to welcoming you again in the future. Obrigada! PILOT Crew

100%

I have been to many hostels before, but the staff and atmosphere in this hostel were beyond comparison! Really nice stay and excellent value for money. Keep up the good work guys ;)

Owner Comment (Hide)
Hey ! Thank you for your kind review. Your response is exactly what we are aiming for here and we are more than happy to hear that we we're able to provide you delightful experience. Obrigada! PILOT Crew

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