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PILOT Design Hostel & Bar Reviews

Largo Alberto Pimentel, 11, Porto, Portugal

Reviews & Ratings Explained

92%

Rating
642 Total Reviews
  • 93%Value For Money
  • 91%Security
  • 92%Location
  • 94%Staff
  • 91%Atmosphere
  • 92%Cleanliness
  • 90%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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80%

Great hostel


77%

Nice place, if you're young and like to party. It's very loud, so if you're a light sleeper, look elsewhere. Bar was welcoming, lounge area was nice. The room I got had it's own balcony, but the room was infested with ants. There were also tons of little flies in the bathrooms and such. Also, it's a bit up the hill and out of the way! We ended up covered in bites after our 4 nights. Also, rooms were very hot.

Owner Comment (Hide)
Hey!Thank you for your review!We ask our guests to come to our 24 hour bar to socialize and party anytime of day and night and to respect the quiet atmosphere in the rooms during the night. We believe that our central localization is easy to find, not only on the map but also coming from the main metro station in a 5 min walk distance. Your observations have been communicated to the management team and the situation has been already solved. PILOT Design Hostel & Bar Crew

100%

Had a great time in PILOT as I was travelling alone and met lots of people. Top floor (3) was very hot and could do with some more fans or air conditioning. Overall an excellent hostel!

  • 13th Jun 2014
  • Novice Nomad
  • Anonymous
  • Ireland
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Hey ! Thank you for staying with us and for taking the time to review our hostel. We are always glad to hear that our friendly and safe hostel helped make your experience in Porto memorable. Thank you also for your suggestions, they will be communicated to the management team. On behalf of the hostel, we look forward to welcoming you again in the future. PILOT Design Hostel & Bar Crew

94%

Beautiful Hostel, the staff is really helpful and nice. The place has everything that you need to be confortable.

Owner Comment (Hide)
Hey ! Thank you for your kind review. Your response is exactly what we are aiming for here and we are more than happy to hear that we we're able to provide you delightful experience. PILOT Design Hostel & Bar Crew

97%

One of the most modern hostels I have stayed at. I loved the backyard space in this hostel. There were always people outside, so if you are alone, no big deal, it is easy to meet people. The staff were amazing, especially Danielle!

Owner Comment (Hide)
Hey ! Thank you for the kind words about our hostel, amenities, and friendly staff. We are glad to hear you liked our property, and enjoyed your visit with us. Please contact us if you would like to stay with us again in the future as we always look forward to welcoming our guests for a return visit. Obrigada for taking the time to share your lovely review. PILOT Design Hostel & Bar Crew

83%

Apart from the fact that the guy at the reception took about 30minutes to check in the couple before us and everything we asked for ( like the key to the locker) took forever the hostel was very nice.. i would have liked a little more privacy from the receptionists in the common room but well alltogether the atmosphere was nice and everything clean!

Owner Comment (Hide)
Hey ! We were sorry to learn about your experiences at our reception. They normally do a fantastic job and it looks like this time something went surprisingly wrong. Your comments have been shared with their manager for her immediate attention. We honestly appreciated you calling our attention for this unfortunate and rare event and hope you will give us an opportunity to excel ourselves welcoming you next time. Obrigada for staying with us, and for sharing your opinion.

86%

Pilot Design Hostel has a great location. Its staff is friendly fun and helpful. They try hard to make your stay interesting and unique. We enjoyed their treasure hunt of Porto's points of interest. Only thing I would suggest to improve on the place is another refrigerator. It was packed. Thanks for a memorable stay.


86%

Since it was booked a few days before it was more expensive that we hoped for. But disregarding that it was a very pleasant experience.

  • 6th Jun 2014
  • Novice Nomad
  • Anonymous
  • Portugal
  • All Male Group, 25-30
  • (1 review)

Owner Comment (Hide)
Hey! Thank you for the kind words about our hostel. We are glad to hear you liked our property, and enjoyed your visit with us. Our goal is to offer high quality services at affordable prices, so anyone can enjoy the beautiful city of Porto. Thank you for taking the time to leave a review and we hope to welcome you another time! PILOT Design Hostel & Bar Crew

97%

Fun and friendly staff, great lounge and communal areas. Lighting in the bathrooms and kitchen could be better but otherwise I had a great stay!


97%

Great hostel, clean, stylish and lively! A lot of people giving a friendly atmosphere (staff and guests!)

Owner Comment (Hide)
Hey ! Thank you for staying with us and for taking the time to review our hostel. We are always glad to hear that our friendly and safe hostel helped make your experience in Porto memorable. On behalf of the hostel, we look forward to welcoming you again in the future. PILOT Design Hostel & Bar Crew

100%

I had a great stay at Pilot! Facilities were very clean and comfortable. Location was excellent within walking distance of all attractions. Nice breakfast to start the day off.

Owner Comment (Hide)
Hey ! Thank you for the kind words about our hostel, amenities, and friendly staff. We are glad to hear you liked our property, and enjoyed your visit with us. Please contact us if you would like to stay with us again in the future as we always look forward to welcoming our guests for a return visit. Obrigada for taking the time to share your lovely review. PILOT Design Hostel & Bar Crew

97%

Amazing hostel! Lots of fun. Seriously it is the hostel with the best atmosphere i have ever stayed in. the staff was friendly and helpfull, and the facilities where practicle and user friendly. I recomend it to everyone.

  • 30th May 2014
  • Novice Nomad
  • Anonymous
  • Canada
  • All Male Group, 18-24
  • (1 review)

Owner Comment (Hide)
Hey ! Thank you for the kind words about our hostel, amenities, and friendly staff. We are glad to hear you liked our property, and enjoyed your visit with us. Obrigada for taking the time to share your lovely review. PILOT Design Hostel & Bar Crew

100%

Excellent hostel : clean, safe, perfect location, but most of all : very sympathic staff !!!

Owner Comment (Hide)
Hey ! Thank you for the kind words about our hostel, amenities, and friendly staff. We are glad to hear you liked our property, and enjoyed your visit with us. Please contact us if you would like to stay with us again in the future as we always look forward to welcoming our guests for a return visit. Obrigada for taking the time to share your lovely review. PILOT Design Hostel & Bar Crew

89%

There isn't socket plug near the beds and the wifi connection didn't work in the first floor. The breakfast is excellent and the staff are very soloists. The best part of my stay in this hostel was the music, excellent atmosphere since the morning until the night!

Owner Comment (Hide)
Hey ! Thank you for sharing your review and your constructive observations regarding the sockets. We are working on that aspect in order to bring more value to our guest. We usually provide internet access in both common areas and rooms. Also there is a desktop connected to internet that can be used by guests anytime for free. Nevertheless, we upgraded our broadband so our guest can enjoy more. On behalf of the hostel, we thank you for staying with us, and for sharing your feedback!

100%

Amazing hostel to stay in! Great location in Porto, close to any attractions or locations you want to visit. The staff was awesome, really helpful and friendly (cheers to Daniela !). Rooms and facilities were always clean. Definitely recommended for anyone staying in Porto.

Owner Comment (Hide)
Hey ! Thank you for the kind words about our hostel, amenities, and friendly staff. We are glad to hear you liked our property, and enjoyed your visit with us. Please contact us if you would like to stay with us again in the future as we always look forward to welcoming our guests for a return visit. Obrigada for taking the time to share your lovely review. PILOT Design Hostel & Bar Crew

80%

Ther internet was incredibly awful and the bem sheets were never changed.

Owner Comment (Hide)
Hey! We were sorry to learn about your experiences with the internet connection. We usually provide internet access in both common areas and rooms.There is a desktop connected to internet that can be used by guests for free. Nevertheless, we upgraded our broadband so we can add more value to our guest.Regarding the sheets, the conditions you describe don't reflect our typical high standards, we change the sheets after every guest checks out.On behalf of the hostel, we thank you for your feedback

77%

When considering the Pilot Hostel & Bar one must know that the 'bar' is an integral part of this hostel experience--especially the pub crawl. People looking for any sort of chill or quiet space should not come here. Security precautions: people are wont to leave the hostel doors ajar and there are no personal lockers in the rooms. A compadre and I were once bothered by a drunk fellow resident while we were sleeping. Cleanliness is aight cepT

Owner Comment (Hide)
Hey!Thank you for your feedback! We invite our guests to come to our 24hour bar to socialize and party anytime of day and night and to respect the quiet atmosphere in the rooms during the night. Next time just come and tell us someone is misbehaving and we will take care of the situation. Regarding the cleaning, the conditions you describe don't reflect our typical high standards.Your experiences have been shared with our housekeeping and maintenance departments for their immediate attention.

91%

Great hostel with very nice staff, very good location in the city, I just had a hard time setting up the water temperature in the shower but that's nothing compared to the rest.

  • 13th May 2014
  • Novice Nomad
  • Anonymous
  • France
  • Mixed Group, 18-24
  • (1 review)

Owner Comment (Hide)
Hey ! Thank you for the kind words about our hostel and friendly staff. We are glad to hear you liked our property, and enjoyed your visit with us.Moreover we thank you for bringing to our attention your experience with the shower. Our maintenance department will inspect it right away and address any existing challenges. Obrigada for staying with us, and we hope to see you again in the future. PILOT Design Hostel & Bar Crew

100%

Perfect location, very clean and safe, amazing staff and, by the way, that Flavia is just the best host you can find!

  • 13th May 2014
  • Novice Nomad
  • Anonymous
  • Romania
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Hey ! Thank you for your kind review. Your response is exactly what we are aiming for here and we are more than happy to hear that we we're able to provide you delightful experience. PILOT Design Hostel & Bar Crew

100%

totally perfect!!

Owner Comment (Hide)
Hey ! Thank you for staying with us and for taking the time to review our hostel. We are always glad to hear that you enjoyed our friendly and safe hostel. On behalf of the hostel, we look forward to welcoming you again in the future. PILOT Design Hostel & Bar Crew

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