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PLUS Florence Reviews

Via Santa Caterina d'Alessandra 15, Florence, Italy

Reviews & Ratings Explained

85%

Rating
8039 Total Reviews
  • 85%Value For Money
  • 86%Security
  • 85%Location
  • 82%Staff
  • 80%Atmosphere
  • 87%Cleanliness
  • 87%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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80%

Overall is okay. Location is great. Near the station and mercato centrale which is perfect. However, the room was soooo cold. They provided a space heater but for room that big, it just wouldn't cut it. And the forget about the wifi, it doesn't reach my room, they shouldn't claim it to be high speed wifi.


80%

An OK place to stay for a day or two. Great location. A huge "hotel" with no atmosphere. The beds are not at all comfortable, but the rooms/bathrooms are nice and clean. The receptionists (except one, who actually smiled) were glued to their computers, and when I asked questions, they did not even look up when answering.


86%

The place is lovely, rooms are clean, the facilities are adequate but the staff could be a little more welcoming. Having a swimming pool, gym, spa and restaurant is awesome! Having to renew WiFi registration after every 1 hour sucks...they could review this. Overall, we had a lovely time here.


89%

The hostel was more like a hotel. If that isn't your thing, that's fine. Rooms have space and carded security access. Breakfast wasn't included but is very nice for €6. Clean bathrooms in the rooms. Not noisy. Had a bar and chill out area downstairs. Little walk to the main sites. But nothing major. If you're a decent walker you can walk everywhere without a struggle. I was told some people got the bus to cross the river. But it's really not necessary.


100%

The hostel was fantastic. Would stay there again and will recommend to others travelling.

  • 30th Jan 2016
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 18-24
  • (1 review)


91%

Amazing hostel. Pool and sauna were great and easy way to meet people. Lasagna at the restaurant downstairs was amazing. Happy hour has great deals. One of the best hostels I've stayed at.


89%

Nice place to stay, good location in Florence. Only qualms is there is no accessible kitchen, although the the food at the resturant is pretty good


54%

The staff Is not friendly they don't number the beds you choose the bed that it's free , which means that the next day cleaners don't know which bed to do fresh I actually had to tell the cleaner ... They clean the rooms but only the parts you can see, something fell out and went behind the bed ... I went to pick it up was all dusty and with and empty bottle of water ... Since its a room shared with 7 more people the cleaning part is important!

  • 28th Jan 2016
  • Novice Nomad
  • Anonymous
  • Portugal
  • Female, 25-30
  • (1 review)


80%

I had hair all over the bedding in my room. It was as if they had never been washed. The room also smelled very very poor.

  • 24th Jan 2016
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)


94%

Felt more like a hotel than a hostel because the female dormitory is split into two rooms. Towels offered which was a nice touch, bathroom was dated but clean and very functional, absolutely no reason to complain. The hostel offers fantastic facilities including pool, bar and restaurant. Not very close to the old city but close enough to walk. Staff are very friendly and helpful - all in all would recommend staying.


26%

the staff are very usesless!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • 23rd Jan 2016
  • Novice Nomad
  • Anonymous
  • Spain
  • All Female Group, 18-24
  • (1 review)


74%

PLUS Florence is essentially a cheap hotel with bunk beds. If you're looking for a hostel with atmosphere, common areas, a communal kitchen etc., this is not the place for you. It feels clinical and commercial and we met/spoke to no one (we are normally very social people at hostels). In Florence (esp. in off/shoulder season) it's simply cheaper to get a cheap hotel if you're travelling in a couple or small group. Lights went out in the middle of the night as well.


86%

Payed for a hostel, got a hotel. Had a double bed room with an ensuite and had a fantastic stay, made use of their indoor pool (as it was winter) and the location is walkable to the train station and the centre. If you want a comfortable place to stay this is perfect, didn't want to leave.


94%

Atmosphere is a bit more like a hotel than hostel, but the rooms were clean and included en-suite bathrooms with towels and shampoo. I highly recommend.

  • 21st Jan 2016
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)


69%

It's a huge hostel, not best place to meet other travelers, lots of big groups. For the price hey could include breakfast easily. On he basics it's OK (clean and well located).


60%

The staff are lovely and have been really helpful. But! The 1st night the heater was broken and it was freezing cold, the shower head is broken (good water pressure though), the shower leaked through the corner of the wall so under one of the beds there was a big puddle, then the toilet in our room stopped flushing, the top bunk is extra squeaky, and the vibe is weird cos I think families/business stay here too. Wouldn't come back.


71%

I have mixed feelings about this hostel. The rooms were clean, comfortable, included lockers, and were spacious for what you were paying for. Location was good, short walk to the river. However, this "hostel" was huge, over 600 rooms. It definitely felt more like a hotel than a hostel. Besides the restaurant downstairs, there wasn't a lounge, shared kitchen, or any general hangout area where solo travellers could meet people. Overall, I would stay there again with a group, but not on my own.


86%

Cool place to stay with lots of travelers coming in and out. Enjoyed using the indoor pool and sauna. We had a double private room that overlooked the duomo, which was beautiful. Would stay here again if I returned to Florence. More like a hotel than a hostel, but still a good experience.


83%

Great facilities in a great location...the size really kills the atmosphere and the staff were efficient if not overly friendly. Nothing major to complain about but not my favourite hostel of all time. Wifi could also be a little patchy.


91%

The hostal is excelent, but there's a serious problem with the wifi connection to Apple devices. The staff couldn't give any solution to this. Also, is impossible to get hot wather to make a coffee or something.


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