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Via Santa Caterina d'Alessandra 17, Florence, Italy

Reviews & Ratings Explained

85%

Rating
6402 Total Reviews
  • 81%Value For Money
  • 87%Security
  • 87%Location
  • 82%Staff
  • 81%Atmosphere
  • 88%Cleanliness
  • 85%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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49%

The wait for check in and check out was unreasonably long. The staff handled a lost item incident very poorly. The wifi service does not work very well. The price per night is expensive for this type of accommodation.


46%

The staff is very impersonal and handled a missing item problem very poorly and without compassion. Rates are expensive for the quality of accommodation. Check in and check out are a nightmare. Inefficient system.


100%

Really good hostel, huge , clean, good facilities and breakfast although gym / sauna closed when it states it would be open


77%

Comfy beds and great location but very expensive at €50 per night.


100%

This is a huge hostel with many possibilities to meet other people. Big restaurant, breakfast was value for money. Nice international staff with many languages. Rooms were spacious and clean shower and kitchen.


86%

Wouldn't recommend tho place for solo travelers.


100%

Really liked this hostel. First experience with them was letting them know I accidentally booked 3 beds rather than 2 by mistake... The girl at the front desk was extremely helpful and was able to cancel the 3rd bed which saved us about 60 euro! Provided a fresh towel every day free of charge, good wifi, computers to use and very friendly staff. Great location in Florence as well so couldn't have been much happier with the hostel!


86%

I got upgraded to a much nicer room, fresh towels everyday is almost unheard of in the hostel-life. Wifi excellent. Huge complex with a wide range of guests. Overpriced breakfast on offer. Close to the main station and central market.


91%

The internet was REALLY slow and kept cutting off, apart from that everything was great, great people, pool, terrace bar, clean, safe, helpful staff, not too pricey. Its about 10 mins walk away from the duomo etc.


83%

Only 2x power points in a room with 4x people. Made it difficult to charge phones/cameras. Beds were comfortable and bathrooms large and clean. Always a long linear reception. My room Key deactivated and had to wait 30mins to see someone to deactivate it as was so busy. I would stay here a again as its walking distance to town and was comfortable compared to other European hostels


89%

I was very impressed with the staff. The front desk was very helpful with giving me good advice on places to go for dinner and things to do in the evening. One guy told me about the Atlantic pub which ended up being the best place I went to in Florence. Also, the bartender Andrea was very helpful during an odd time for serving food. I wasn't very fond of anything on the menu so he made me a sandwich instead with prosciutto --it was very nice of him to try to accommodate the customers.

  • 7th Sep 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 25-30
  • (1 review)


89%

Our shower was clogged so if we were in the shower for more than 2 min it would flood. Told the front desk about it, they were very nice and told us they would send someone in right away. We left soon after so I am not sure if it got fixed. Other than that the hostel was great!

  • 5th Sep 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)


80%

Dont go here to meet people


89%

Big, lively and very good value. This hostel is perfect for young travellers - decent location, and great for meeting people as the bar/pool are pretty cool. Couldn't fault the staff who were very helpful, and the facilities were just as you'd aspect from a good large hostel. Only complaint would be the noise coming from the bar well bast midnight, it's great when you want to party but no if you want a good nights sleep!!


91%

Good friendly atmosphere. Spacious rooms. Nice and easy to find and close to major train station.

  • 4th Sep 2014
  • Novice Nomad
  • Anonymous
  • New Zealand
  • Female, 31-40
  • (1 review)


86%

Overall, a great experience. Good community for such a large hostel. Great rooftop. Decent breakfast for €6. The only real negative is that the gym and rooftop bar were closed the whole time. Oh, and having to go down to the from desk to request the A/C is a pain.


94%

It's a great hostel. It's one of those hostels that feels more like a hotel. The rooms were large and had lockers, and access to am outdoor patio and roof. The bar closed at one, a little early, but it seems like that everywhere in Italy. It was a small walk to the market, but a bit of a walk to the river and big sites, but still not too bad. Rooms got a little hot at night, but overrall, very satisfied.


69%

Just a big hostel no atmosphere


80%

Really enjoyed staying here, the rooms were clean and spacious.


94%

Everything was clean, walking distance from main square, great facilities, helpful staff, 8 bed dorm a little small but overall would recommend staying here.


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