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PLUS Florence Reviews

Via Santa Caterina d'Alessandra 17, Florence, Italy

Reviews & Ratings Explained


6933 Total Reviews
  • 87%Value For Money
  • 89%Security
  • 85%Location
  • 83%Staff
  • 81%Atmosphere
  • 90%Cleanliness
  • 89%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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Amazing hostel! Very clean and organized and it is nice to have a restaurant inside the hostel. WiFi could be improved once it doesn't work inside the rooms.


Excellent breakfast! For 6 euro all you can eat with a large variety of food! The room was spacious and nice location.


A large 8 bed-room with a balcony, shower separate from toilet in the room. It was comfortable and clean. Didn't have much contact with the staff as they are way too busy to socialize! Good place to be, breakfast was good and the bed comfortable!


It's a very nice hostel. I got a promotion so it was really cheap. The locker on my room didn't work, since it could be open even with a padlock on it. The WiFi was not connecting but they let use the computer for free. They have no kitchen, so you can't cook. They have only the restaurant. The location is quite far but 20 min walking you can get to the doumo, but you pass through a lot of stuff so is OK. Staff is very friendly and helpful, the bed are comfortable and the shower excellent.


“One of the best hostels I've stayed at. Fitness facility, indoor AND outdoor pools, sauna, games room, three bars (one on the roof), good cafeteria, and walk out to a view of the courtyard from your room. It was very hot when I was there, and the sun was coming into my room. I was not able to turn on the AC. Also, the back door of the room leading to the balcony did not lock, so anyone could walk in. Otherwise, the main door required key card for entrance. Location is prime, price is low!


the hostel itself is AMAZINGLY GREAT. it is more like a hotel. though the staff are not so good as the hostel itself. and the breakfast is a little bit expensive. but still a nice place to go.


OMG, you have a mosquito problem. We had to keep the windows open for air circulation because it was unseasonably warm, and I actually ended up with 19 mosquito bites - on the palms of my hands, on my face, on the bottoms of my feet. Please spray for mosquitos; they transmit disease. While I understand that closing the rooftop at 11pm is probably related to noise, it would have been nice for it to be open later since the weather was unseasonably warm.


Was really happy I was upgraded for free to a six bed dorm, reception staff were great most of the time, they found socialising between one another more important than helping guests Apart from that was fine


Price is higher than what I expected. no breakfast...10mins walking from train station..


Plus Florence was a spacious hostel compared to others. It had good facilities available and was central to everything I. Florence

  • 15th Oct 2014
  • Novice Nomad
  • Anonymous
  • Australia
  • Male, 18-24
  • (1 review)


It actually is a very nice hostel. Very big and can be a lot of fun. However.... Bedbugs. I'm sure not in every room but defiantly in ours. We were given money to wash our things. But were also told mosquito bites where worse then bedbug bites.... Gross not impressed with the customer service


The price per night varies greatly: one night I paid 40€, another night 19€, both for 8 person mixed dorm. So"value for money" varies. Good facilities, ton of amenities, decent pizza in the cafeteria. Free shot at check in. Not a bad place.


PLUS definitely isn't worth the money. The bathrooms in the rooms weren't great, and the bunks were crudely made from plywood. We found the staff to be pretty rude as well. The bar downstairs is also expensive! No kitchen, not even a place to eat your own food or drink your own alcohol. We moved to a hostel that was a 3rd of the price and so much better - hostel 7 santi


Nice hostel for groups, if you are a solo traveler, go for a small hostel to meet people!


Good location. More like a hotel than a hostel as it's so big. Still, has a good bar and is quite easy to meet people. The wifi was terrible. Otherwise everything was pretty good


Very big place which as a solo traveler can make it harder to meet others, although the bar area does provide a good place to meet fellow travellers. Facilities are very well maintained and clean, short walk to train station, market and attractions in the city centre. Staff friendly and helpful although reception does get very busy at times making it hard to get some quick advice before heading out to explore etc.


Stay here! Staff is great. Clean place. They are the most accommodating place in Florence. Worth the money!


This is the RyanAir of hostels. Everything costs extra and they nickel and dime you for just about everything. Upstairs staff is nice but steer clear of anything in the restaurant as they have not the slightest notion of customer service. Atmosphere is quite impersonal also.


My stay in this hostel was not what I expected. Paying 50€ for a mixed shared room with other 7 people happened to be my worst experience in hostels as I got a room where there were bugs, ants and flyes. Sincerely it was an awfull experience I don't recommend nobody to have. Bathroom are ok but not clean you can see stains of mug in the showers. Poor cleaning at a high cost. Mattress are 6cm high are hollowed in the center and the bed I had got flyes.Only recom it for bar and summer pool

  • 9th Oct 2014
  • Novice Nomad
  • Anonymous
  • Italy
  • Female, 25-30
  • (1 review)


I found this place very disappointing and over priced. I paid €50 a night for a 6 bed dorm, I thought maybe because it was a week before arriving they were filling up and had upped the price, but on arrival, my room always had a bed or two spare and it wasn't the weekend. I would not have minded had the dorm had better bathroom facilities, the shower was old and not the cleanest and didn't stay on it's holder. I found the staff to be not overly helpful either. In all I don't rate it very high.

  • 8th Oct 2014
  • Novice Nomad
  • Anonymous
  • New Zealand
  • Female, 25-30
  • (1 review)

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