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Via Santa Caterina d'Alessandra 15, Florence, Italy

Reviews & Ratings Explained


8033 Total Reviews
  • 85%Value For Money
  • 87%Security
  • 85%Location
  • 82%Staff
  • 80%Atmosphere
  • 87%Cleanliness
  • 87%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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We had a good time here. Good location easy to walk to places. We stayed in the private room with ensuite which was nice. Staff were not very helpful though. They always seemed too busy. They need more people on the reception desk ... But I would come back


Place was excellent in everything but two aspects. The air conditioning unit in the room was ineffective and overall useless. Seemed this was common throughout the place, as other hostel rooms had the same issue, after speaking with other people. Also the wifi kicks you off every ten minutes or so, and gave you a time limit of 45 minutes; forcing you to sign in frequently.


Awesome facilities, however this 'hostel' is massive so there is less care from the staff. Well situated and good for all ages.


Every single member of your staff needs to be re educated in customer service. Please tell your brown haired bartender to get off of his high horse. He was rude, nasty and a pollock who did not seem to realise that he was being paid to make drinks instead of judge the customers and perform unnecessary tricks that failed to impress. The receptionist was rude and unhelpful. He was working the night shift so I would suggest that he gets a bit more sleep. All other facilities were very enjoyable xo


The beds are clean. The swimming pool is free to use and was refreshing after a tiring day. The map provided by the hostel had all the sites well noted. The restaurant recommended was good value for money.


Hostel was nice, decent location, nice bar downstairs. But the bathroom in my room was filthy, mildew all over the walls and the ceiling tiles were falling apart.


Rooms were very hot at night and you have to go down to reception to ask them to change the temperature which they don't actually do because it never made a difference. Restaurant meals were not great.


This place isn't too bad but it has a lot of faults. The pool and bar are really nice and the rooms are clean. The staff are terrible, absolutely terrible and need to all be changed for some more friendly people. Also one roll of toilet paper between 6 people for 2 days is not enough.


Cool place with a young vibe and atmosphere. Julio at the front desk was very helpful, and multilingual (5 languages). My room was a little warm (I thought there was an issue with the air conditioning), but then again the girls we were with thought it was just right. Yea, I'd recommend it for anyone trying to meet other people. Pool was decent and terrace had a good view. Cheers.

  • 28th Aug 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 25-30
  • (1 review)


Was a nice place, good wifi alright walk from the train station. Food was alright and the room was a decent size with nice bathroom and shower.


Loved the place! It was easy to find with the given directions, the room was huge, clean and comfortable. Get to the pool area for a relaxing Spritz after a long day walking! Would absolutely stay here again.


Toilet didn't work


Feels more like a hotel than a hostel and even has a swimming pool. The pool though is tiny and there are a lack of sunbeds. There is a terrace where you can see across the city and sunbathe. Rooms were quite spacious with air con. Would highly recommend.


My girlfriend and I stayed in a double private which actually was a 4 bunk (1 double bed) room that we had all to ourselves. It came complete with AC and its own toilet and shower which were fairly clean. The staff were somewhat helpful but not terribly good at managing the lines of backpackers at peak times. The pluses however, definitely overtake the cons since this place has its own bar, pool, and pool table which encourage meeting people and partying. Very fun place to stay in Florence!


Worst location possible, far from the train station, far from the city's center. Expensive room, ridiculously expensive breakfast, no place where you can cook for yourself. Might be okay if you like to blow a lot of money and relax indoors but a crappy place to be if you're just gonna sleep there.


Party hostel so if you actually wanted a night sleep do not bother with this place.


We were upgraded on arrival due to the hostel being fully booked so went from booking an 8 bed dorm to staying in a private 4 bed room with kitchenette and balcony! The hostel is clean and has good facilities with a bar inside and out, restaurant (didn't try the food) and the outdoor pool. The bar staff were friendly but the reception staff were quite brusque. It doesn't take much to be welcoming. A short walk and you're surrounded by the sights of beautiful Florence!


Overall really great hostel with everything you need in a good location.. Only negative was that some staff are quite rude, especially the outside bar tender with the pony tail.


Massive hostel/hotel about 10 minutes from the train station and the cathedral. Great beds, air con, swimming pool with bar attached! Happy hour every night and they have a restaurant with averagely priced average food (but there's plenty of really nice food in Florence so we usually ate out). Had an awesome time here, met lots of different nationalities and loved drinking on the rooftop terrace which had some of the best views of the city. Would definitely book again!


Ok hostel - very big so pretty hard so socialise and meet people. Toilet was partially broken and limited power sockets in room (mine was broken also) Otherwise decent for location etc

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