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PLUS Florence Reviews

Via Santa Caterina d'Alessandra 17, Florence, Italy

Reviews & Ratings Explained

87%

Rating
6886 Total Reviews
  • 87%Value For Money
  • 89%Security
  • 86%Location
  • 84%Staff
  • 82%Atmosphere
  • 90%Cleanliness
  • 89%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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63%

A decent hostel, perhaps a little overrated. The pool was only lukewarm and Turkish bath a little clammy, plus the washroom in the room wasn't clean. The room was cold (granted it was February), and wifi didn't work there. Apart from that, the staff were very friendly and the lounge area was good for mingling. The location was great and I felt safe staying at this hostel. Nothing extraordinary, but a decent hostel for sure.


86%

Nice hostel, but it's a big, chain hostel so if you're travelling solo it's not easy to meet people. Very nice facilities etc but there's not much ambiance due to the lack of intimate atmosphere a big chain hostel provides.


94%

Another big corporation hostels with a lot of chains in different cities. Nice facilities and nice staffs, but lacks atmosphere. We had really nice double bed room with a nice view of Florence. They have pools, sauna, turkish bath, gym, restaraunt, and bar/club. It seems like the hostel has many joined groups from all over the country, because I saw a bus full of Dutch students from aschool trip. If you are there to mingle and get to know people, it is not ideal. But good for families and friend


83%

Plus is more of an hotel than an hostel. Pool/Sauna was really nice. Nice clean rooms with personnel bathrooms with shower. Bar and restaurant was nice. I would recommend them having a concierge for customers already checked in. It was nearly impossible to talk to staff who were alway overwhelmed with check-in and check out. Hard to get information from them. Also, needed to wait 20 mins to get my card re-magnatsise to get into my room. Overall great place!

Owner Comment (Hide)
Dear guest, thanks for sharing your opinion. I am glad you enjoyed your stay and our facilites! Coome back soon to visit us!

86%

Our biggest issue was the lockers. The cabinets had locks, but even with a lock in it you could easily turn it to open. It's possible the bolts just needed to be tightened. The only common area was the restaurant which had great food, but didn't encourage an environment to hang out and meet other people. (The rooftop terrace was closed so that might have changed our experience. Overall our stay was without issue and I would recommend it for anyone just looking for a place to sleep.


66%

Bad connection in the rooms at the end of the hall. 2 persons at the front desk is way not enough to deal with the check-in, the different request from the visitors, etc.

  • 2nd Feb 2015
  • Novice Nomad
  • Anonymous
  • Canada
  • Female, 18-24
  • (1 review)


97%

Highly reccommended for students and travellers

  • 2nd Feb 2015
  • Novice Nomad
  • Anonymous
  • Italy
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Dear guest, thank you very much for your comment. We welcome students and travellers but also families and business men as we have many different facilities suitable for all! Come back to visit us!

91%

had a good bar. breakfast was kinda pricy but was a big all you can eat breakfast. lockers were big enough for my entire pack and room for to hang clothes. rooms felt like staying at a nice hotel just with bunk beds and strangers. could use more staff at times as you may wait a while for checkin and checkout.


94%

Great facilities and location. Cleanliness and rooms were good. Wifi was sporadic and most people used it in the lobby. No kitchen facilities to make your own food, restaurant was good though


89%

defently value for money! It was nice and clean


100%

Nice room and shower. The hostel has saunas and an indoor pool. Good location as well. And it was really cheap. The wifi just worked well in the common area though.


89%

Great facilities. I was in a brand new room. They are a little understaffed at front desk. No common room but has restaurant, bar, indoor pool, sauna, etc.


100%

This is literally a perfect hostel- and with a sauna! All others should use PLUS Florence as an example. Staff, location, facilities and everything else were all spectacular


97%

Great place, just the indication to get there are a little inaccurate (just a little), but it is still close to the centre and within a walking distance from any important sight. Good staff and the nicest facilities. I'd recommend it to anyone.


94%

Helpful staff nice clean place. Easy to meet people in the bar/cafeteria downstairs.


83%

It´s a great hostel: nice location, great bar/restaurant, big lockers at the rooms.


77%

To me this place felt more like a hotel than a hostel. People mostly kept to themselves and you really had to go out of your way to meet people. The bar is expensive even during happy hour. Actually used the pool and spa facilities which were surprising nice. My key was deactivated when the majority of guest in the room checked out one day, which was annoying.


60%

There is really big place and it has many opportunity but crew is not good


80%

The location was not very good, about 15~20 minutes from train station. But it was very easy to find the hostel. There is a club at the underground, the atmostphere was perfect! And there is an indoor swimming pool, I saw people swimming inside. Also there is a laundry room. But the staffs seem to be tired of doing their job, not friendly at all.


80%

The location wasn't the best, though there aren't many cheap options in Florence. The food was terrible in their restaurant, don't bother. The night staff down in the restaurant were very unpleasant, too. And it had a funny smell, like the toilets were backed up. Gross! Also, the reception/check in area was always SO busy. It seemed like busses and busses of people would get off (seriously 30-40) and all want to check in at once, so it made it difficult to get any assistance. Good showers tho


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