X

Home to the world's greatest Hostels

30,000 properties, 180 countries Over 3.5 million guest reviews 21 million bookings

PLUS Florence Reviews

Via Santa Caterina d'Alessandra 17, Florence, Italy

Reviews & Ratings Explained

87%

Rating
6923 Total Reviews
  • 88%Value For Money
  • 89%Security
  • 86%Location
  • 84%Staff
  • 81%Atmosphere
  • 90%Cleanliness
  • 89%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
Read our review guidelines »

  • Show:

97%

Perfect place if all you need is a bed. Only a 10 min walk to the duomo and nice friendly staff. Cool place.

  • 11th Jan 2015
  • Novice Nomad
  • Anonymous
  • England
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Thanks a lot for your comment, we really appreciate it! Come back soon! Best regards

83%

I enjoyed it here. It's in a safe area to walk arounfd night and there are great and reasonably priced restaurants reallt close. Short walking distance to the train station as well as the centre of town. There are some more hotel style facilities with a pool and spa but its still got a nive hostel feel, maybe just a little more fancy.

Owner Comment (Hide)
Dear guest, thanks for sharing your opinion. Plus Florence is only 10 minutes walking from the city centre and from the main attractions. We are glad you enjoyed your stay! Best regards

94%

Nice place to stay in Florence. They clearly put a lot of effort into the property but I think the atmosphere could use some work -- upstairs bar is totally deserted (no bartender even!) and they giveaway a free shot but nobody seems to stick around after.

Owner Comment (Hide)
Dear guest, thanks for sharing your opinion. We always try to do our best to satisfy our guests and we are happy when we reach the goal! thanks for your suggestion, we'll really take it into account. Best regards

91%

Great everything, particularly love the pool and sauna


74%

I found ladies underwear in the sheets when I unfolded them. That was pretty gross. But it's a nice place in a sweet location overall

  • 6th Jan 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Dear guest, we are thunderstruck about your comment and we are SOOOOO sorry! Seriously, it has never happened and we apologize. Our housekeeping staff is very meticulous and won't happen again. Best regards

97%

Clean, friendly hostel. The beds were a bit uncomfortable but other than that nothing to complain about.

Owner Comment (Hide)
Dear guest, thanks for your comment. We work hard every day to create a pleasant stay for our guests and we are happy when they are satisfied! Best regards

80%

This is a big hostel so can impersonal. The facilities were always clean, there are adequate PowerPoints/bathrooms etc. The staff are helpful if asked. Not a great place to meet people, but definitely a good base to explore the beautiful city. Wouldn't bother with the breakfast though - you can get cheaper and better food in the city. As a solo female traveler, I felt safe and secure at all times at the hostel and in the surrounding areas, which isn't always the case in Italy. Thanks Plus!


89%

Really really really nice hostel but can be noisy. The sauna and pool makes it easier to meet new people!! I would recommend going on the free walking tour they provide through the hostel.The pub crawl wasn't that impressive but I would go to the club Matrix literally right across the street. (: The restaurant in the hostel called Opera and it has excellent food with a nice dinning area but the service is a bit slow. The Breakfast buffet is 6 euros but it's amazing and worth it.


57%

Spacious rooms with nice staff. Apart from this all facilities were quite bad. Wifi was the worst I have ever used as it would reset itself every 3 minutes and even then was not a good connection. The toilet in my room was not fully attached to the floor! Apart from all this there definitely was not enough staff working to heap out the mass of people staying at the hostel. This is quite concerning as I was in off season. I would not like to imagine staying in peak season.

Owner Comment (Hide)
Dear guest, thanks for sharing your opinion. We always try to do our best to satisfy our guests and we are happy when we reach the goal! We apologize for the connection, there were some problems on it, now all solved. And we also fixed the other problem. Thanks for your suggestion. Best regards

71%

Not great - but not terrible either. Lacking in some facilities you'd expect in a hostel (kitchen, common area.) Has a pool and sauna - but who brings their bathers backpacking? Rooms are nice - big and spacious. Populated by large groups - bus tour groups and school groups, so can get quite loud. A bit outside the tourist attractions in Florence - but Florence is a small enough place, so that doesn't matter.

Owner Comment (Hide)
Dear guest, thanks for your comment. We have an indoor Spa and an outdoor swiimming pool open in summertime, which are advertised in the website, so that guests can arrive with their own swimsuit. Plus Florence is then 10 minutes walking from the main attractions in town and situated in a safe area. Best regards

80%

It was a good base for my stay in Florence, though involved a fair bit of walking each day to see the sights but you got to see the real city. Reception controlled so much down to even the heating in the room, but facilities otherwise were fine. Kitchen was a good place for a meal, just a pity more people weren't there at the time.

Owner Comment (Hide)
Dear guest, thanks for sharing your opinion. We are just 10 minutes walking from the city centre and from the main attractions, in a quiet and safe area. We are glad you enjoyed our facilities, such as Spa, free wifi, restaurant, breakfast buffet and much more! thanks for visiting us, best regards

57%

Wont be back...wifi is terrible, just in the lobby.

  • 5th Jan 2015
  • Novice Nomad
  • Anonymous
  • Peru
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Dear guest, we are sorry that wifi wasn't working properly during your stay, now the problem is fixed. I hope there will be another occasion for you to enjoy all our facilities. Best regards

89%

I'm satisfied with my stay except sheet and wifi connection. The sheet smelled a little bad so I didn't want to use it. And I often lost wifi connection during my 3 days stay. Other than these points, the was hostel was pretty good. The bath room was clean and comfortable. Staff was kind and helpful.

Owner Comment (Hide)
Thanks for sharing your opinion. We fixed internet connection and now it's working properly. Plus Florence is also appreciated for his multilingual young staff, which tries to do its best to satisfy our guests! Come back soon to visit us! Best regards

69%

Hostel had everything we needed, but bathroom was pretty dirty and smelled really bad. It would be nice to have hand soap provided in the bathrooms as well.

  • 2nd Jan 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Dear guest, thanks for sharing you opinion. I'm sorry about the problem in the bathroom, we fixed it, thanks for the suggestion. Bath soap and shampoo is provided as courtesy kit in every room. Best regards

89%

Great except 1)sleeping right next to noisy street(cars running over stone whole day and night), and 2)toilet flushing sound right behind my pillow in the morning, 3)wifi is super slow even my room is right next to lobby where wifi is best, 4) sauna is not hot at all. Swimming is cold, but i like it. Likely to recommend.

Owner Comment (Hide)
Dear guest, thanks for your suggestion. We fixed the problem with WIFI connection and we'll check sauna's and pool's temperature. Thanks for visiting us! Best regards

94%

This place is more like a hotel and is a bit more expense than other hostels. The place is huge and they don't have the staff or the luggage room to accommodate the size. The staff was so kind though! The place has some nice amenities, like a pool and gym, but if the purpose of your trip is to travel, you won't use them, so they are not really worth paying for. This place is really nice, clean, and safe. I just think it may not be worth the money!

Owner Comment (Hide)
Dear guest, first of all thanks for visiting us. Plus Florence is one of the biggest and most important hostel in Italy, that's why is so popular :-) We thought about opening a Spa 'cause winter could be pretty cold here and some relax could be appreciated after a long day walking around the city (however it's free!). We hope to see you again! Best regards

94%

One of the best hostels I stayed ever. The personnel were not only kind but also friendly, they always had a smile and trying to give you support, any time. The only thing I would suggest is to accept credit card in bar and in restaurant. They only accepted cash but I would highly recommend this hostel but also whether I returned to Florence I will be stay there. The atmosphere is like hotel.

Owner Comment (Hide)
Dear guest, your words make us so happy. We work hard everyday and try to do our best to satisfy our guests! We're looking forward to welcome you again! Best regards

97%

The staff were very friendly and helpful, the breakfast was very good, and the location excellent. They also had free computer usage, which was great. We gave our important documents to the staff behind the counter, but there were no free locks available to keep the rest of our things safe.


89%

This is more like a hotel then hostel. The pool and sauna are nice. It's just a 15 minute walk to the academia and tourist area. The breakfast was ok, the dinner meal was great (standard Italy food). The room we stayed in was really nice and seemed pretty new. Had a tv. Overall this is a really good place to stay.

Owner Comment (Hide)
Dear guest, thanks for sharing your opinion. I'm glad you enjoyed our free facilities and our meals. Our rooms have been renovated recently and are equipped with TV, air conditionig/heating, courtesy kit, private bathroom. Best regards

63%

This hostel is in a good location - can easily walk to most sites within 20 minutes. Has good facilities although we didn't use most (i.e. the pool) while we were there. It also has a great, cheap breakfast. However, not a good overall experience. For starters, the wifi is terrible (hardly ever worked, and when it did, was slow)! And the staff was not very friendly. I asked to be put in a room with a friend and was refused, although there was an empty bed in that room the duration of our stay.


(213 results)


← Back to search results

Please give us your feedback