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PLUS Florence Reviews

Via Santa Caterina d'Alessandra 17, Florence, Italy

Reviews & Ratings Explained

84%

Rating
6371 Total Reviews
  • 81%Value For Money
  • 87%Security
  • 86%Location
  • 82%Staff
  • 81%Atmosphere
  • 87%Cleanliness
  • 85%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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86%

This hostel is extremely large: large enough to support its own bar, a pool, and its own cafeteria. The upside is that these facilities provide an excellent way to meet fellow travelers. The downside is that the hostel is a stationary cruise boat (i.e. karaoke at 11 like clockwork) with an extremely high turnover due to Australian "Busabout" tours. Meet some people in the pool or at the bar and then go out with them to see everything that Florence has to offer, and it won't disappoint!

Owner Comment (Hide)
Dear guest, we are happy to hear that you enjoyed Plus Florence and the city. This is the most important hostel in Florence and well known in the world, it's a true melting pot and we love it! We do our best to make people feeling comfortable and having fun. Best regards

86%

This hostel is more like a hotel. It was nice to have a pool, but it a pricey place and you don't really get any extras. The restaurant and drinks are really expensive. The staff is really busy all the time, so a bit hard to talk to, although they are very friendly. A lot of big groups go there. It's not very social for solo travellers. The rooms and beds are very clean, and you get a free towel, which is nice.


97%

If you like a party hostel this is definitely where you should stay. We had a great time here and the pool is an awesome addition especially when you have been walking around site seeing all day.

  • 17th Jul 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Dear guest, thanks for sharing your opinion. The outdoor swimming pool - with the pool bar - is the ideal place to relax after a day walking around. and we also have an indoor SPA opened during the wintertime!! Best regards

97%

We loved everything about the stay at hostel plus florence! Very kind staff, very clean rooms, shower gel, shampoo, pads, ... Everything needed was in the rooms! In the evening we were sitting on the roof floor making friends with all kinds of nationalities! The restaurant on the ground floor had very good prices and the pool next to it was small but very comfortable! We will stop by soon again!

  • 15th Jul 2014
  • Novice Nomad
  • Anonymous
  • Austria
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Dear guest, thanks for staying at Plus Florence. We are glad you enjoyed your stay and all the facilities! We hope to see you again!

100%

Only prob no fans in room very hot and bitten badly by insects.

Owner Comment (Hide)
Dear guest, we are sorry about this problem but all rooms have air conditioning. During the summertime there are a lot of mosquitos in Italy but we also provide free spray and other products against them. We hope you enjoyed your stay anyway! Best regards

80%

Located in walking distance to most of the cities major attractions and sights. Helpful staff. Would stay again

Owner Comment (Hide)
Dear guest, thanks for your comment. We are glad you enjoyed your stay as we always do our best to satisfy guests! Best regards

60%

Nice facilities, but this is a business. Huge groups are coming and going all the time. Very expensive as well. Wouldnt go back as a lone traveller.

  • 11th Jul 2014
  • Novice Nomad
  • Anonymous
  • Canada
  • Male, 18-24
  • (1 review)


74%

This place is more like a hotel. Stayed 2 nights and didn't really meet anyone (traveling solo) as most people there were in big contiki groups. Staff are friendly except for one bloke. If you're traveling alone or with a friend I'd skip this place, no vibe just a place to sleep.


83%

Definitely a hostel for the younger crowds- many tour groups there filling the lobby. Great rooftop deck when you need to get away. Beds were comfy, lockers were big - you need a small lock to fit in the holes! Shower didn't drain well, AC didn't work for a night. A bit pricy for what you get. If I wasn't traveling solo it would have been cheaper to get a hotel room. As with most large hostels, not really easy to meet people.

Owner Comment (Hide)
Dear guest, thanks for sharing your opinion. As we are the most important hostel in Florence and well known around the world, we are always busy, Our prices change according the availability but we offer several free facilities such as WIFI, computer room, outdoor swimming pool in summertime and indoor SPA in wintertime, terrace and solarium on the rooftop. We hope you enjoyed your stay!

86%

Hostel is in a great location, walking distance to all attractions and train station. This is a very large hostel which at times can feel like a school campus (not in a bad way). They do have a pool and bar area which is great. Although large we had a great stay. There were many bus about travellers staying here, not a negative just an observation.


91%

Its a great hostel but its expensive.

Owner Comment (Hide)
Dear guest, thanks for sharing your opinion. I hope you enjoyed your stay at Plus Florence.

97%

Nice hostel. It was spacious, clean, lively, and luxurious compared to many other places. The staff were helpful overall but Andrea at the poolside bar went above and beyond to help guests. For instance, he recommended local restaurants, clubs, etc to me and my friends. I heard him do the same for at least 3 other guests who asked. He was very friendly and had a great attitude. I did have an incident here with bed bugs but my room was immediately sprayed, cleaned, and I was moved to a new room.


71%

Definitely bring insect repellent with you!! Air con doesn't work at all, spoke to reception about it as they control the air conditioning from there, they told is they'd turned it up but there as no change so we had to open the windows and we all got covered on mosquito bites at night. Spoke to people staying in other rooms and it was the same deal.

Owner Comment (Hide)
Dear guest, thanks for sharing your opinion. When there's a problem we leave a note for the technician and he comes during the day, that's why I find a bit weird that air con hasn't been worked for days. I'm sorry for the mosquitos but it's very common in this period of the year in most of the Italian towns. Best regards

66%

The air conditioning in our room was supposedly working but it was very warm. If you are looking for a relatively quiet place to stay this is not the hostel. There are parties every night and if you have a room that faces onto the pool it is quite noisy. We had people on the balcony our room was facing who weren't even staying on our floor who were loud until 2am - there is no staff member walking the premesis at night deterring this. The location is good for walking and is close to the train.

Owner Comment (Hide)
Dear guest, thanks for writing your review. Concerning the air con there's a technician working with us everyday that is Always in contact with the front office and solves technical problems. It sometimes happens that we turn air con on and then roommates come to ask to turn in off. I'm sorry people disturbed you during the night, the parties stop at Midnight and we have a security staff later on. I hope you enjoyed your stay anyway!

94%

This hostel knows what they are doing. Definetely would stay there again.

Owner Comment (Hide)
Dear guest, thank you very much for your comment! We really appreciate it and hope to see you again!

83%

All-round great hostel, felt a little more like a hotel in all honesty. Great staff in general with good facilities available to them. Friendly people! :) A special mention has to go out to Andrea the bar man, such a gentleman, always a friendly smile upon his face, nothing is too much to ask of this man. He took time to explain bits of the language to me personally and when we saw him out and about in Florence he was just as welcoming. An asset to your establishment.

Owner Comment (Hide)
Dear guest thanks for your comment! We are glad you enjoyed the swimming pool and the bar. Hope to see you again at Plus Florence

89%

Hostel was great! Front desk staff were awesome and facilities were good. Bar staff could have been more polite/accommodating.. Was kicked out while playing cards quietly at 12am when they could have just left a light on, can't exactly 'go drink in the room' when other people are sleeping.

  • 4th Jul 2014
  • Novice Nomad
  • Anonymous
  • Australia
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Dear guest, we really appreciate your comment! And we'll consider your suggestions!

91%

Twin room was fanatstic. Spacious and very clean!

Owner Comment (Hide)
Dear guest, thanks for sharing your opinion! We are glad you enjoyed your stay!

83%

It seems is a groups - tours hostel, almost a hotel. Common areas and reception are very crowded. Service its good, but not personalized or friendly... More hotel oriented. Location is good

Owner Comment (Hide)
Dear guest, thanks for sharing your opinion. We host many groups as we are a big hostel. Our staff is international and does its best to help our guest. Anyway we hope you enjoyed your stay at Plus Florence!

89%

I enjoyed our stay at Plus Florence. The rooms were clean, they had great facilities and the location was good. Would recommend staying there.

Owner Comment (Hide)
Dear Guest, thanks for sharing your opinion. We are glad you enjoyed your stay! Best regards

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