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PLUS Florence Reviews

Via Santa Caterina d'Alessandra 17, Florence, Italy

Reviews & Ratings Explained

86%

Rating
7094 Total Reviews
  • 86%Value For Money
  • 89%Security
  • 85%Location
  • 84%Staff
  • 81%Atmosphere
  • 89%Cleanliness
  • 88%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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97%

Great hostel! It’s two buildings close to each other. Rooms are big and clean. Lockers available in the room, and towels. Shower and bathroom are split into two rooms, and plenty of light. Wifi works perfectly everywhere too. Bar/restaurant staff is friendly, helpful and accommodating. Reception are usually talking amongst themselves and oblivious to the people standing at the desk needing help. They don’t even look at you when you walk past to go in/out. Otherwise, best hostel in Florence!


86%

Wifi does not actually work in rooms although staff tells you it does.


94%

Amazing hostel. There was a computer room which was very useful for us. And there was also a pool. The rooms were really clean and comfortable. Overall, it was great.


71%

We had to wait more than 45 min to check-in and it was already late (around 10pm).

Owner Comment (Hide)
Dear guest, I apologize if you waited in line; Plus Florence is the most important hostel in town and one of the biggest in Italy and it's always busy. Furthermore, sometimes people arrive all together at any time (we are open 24/24) and it could be possible that guests have to wait a little bit. Anyway I hope you enjoyed your stay! Best regards

69%

This was a clean, well positioned hostel. It was big but well run. However there is no common area, eating area or good place to meet people. There is a restaurant/bar but it was quite and spread out, and is the only place you are allowed to eat. If you are with a group, I would say this is a great place to crash. But if you are alone it doesn't have enough personality to meet other people or really enhance your trip.


63%

A decent hostel, perhaps a little overrated. The pool was only lukewarm and Turkish bath a little clammy, plus the washroom in the room wasn't clean. The room was cold (granted it was February), and wifi didn't work there. Apart from that, the staff were very friendly and the lounge area was good for mingling. The location was great and I felt safe staying at this hostel. Nothing extraordinary, but a decent hostel for sure.


86%

Nice hostel, but it's a big, chain hostel so if you're travelling solo it's not easy to meet people. Very nice facilities etc but there's not much ambiance due to the lack of intimate atmosphere a big chain hostel provides.


94%

Another big corporation hostels with a lot of chains in different cities. Nice facilities and nice staffs, but lacks atmosphere. We had really nice double bed room with a nice view of Florence. They have pools, sauna, turkish bath, gym, restaraunt, and bar/club. It seems like the hostel has many joined groups from all over the country, because I saw a bus full of Dutch students from aschool trip. If you are there to mingle and get to know people, it is not ideal. But good for families and friend


83%

Plus is more of an hotel than an hostel. Pool/Sauna was really nice. Nice clean rooms with personnel bathrooms with shower. Bar and restaurant was nice. I would recommend them having a concierge for customers already checked in. It was nearly impossible to talk to staff who were alway overwhelmed with check-in and check out. Hard to get information from them. Also, needed to wait 20 mins to get my card re-magnatsise to get into my room. Overall great place!

Owner Comment (Hide)
Dear guest, thanks for sharing your opinion. I am glad you enjoyed your stay and our facilites! Coome back soon to visit us!

86%

Our biggest issue was the lockers. The cabinets had locks, but even with a lock in it you could easily turn it to open. It's possible the bolts just needed to be tightened. The only common area was the restaurant which had great food, but didn't encourage an environment to hang out and meet other people. (The rooftop terrace was closed so that might have changed our experience. Overall our stay was without issue and I would recommend it for anyone just looking for a place to sleep.


66%

Bad connection in the rooms at the end of the hall. 2 persons at the front desk is way not enough to deal with the check-in, the different request from the visitors, etc.

  • 2nd Feb 2015
  • Novice Nomad
  • Anonymous
  • Canada
  • Female, 18-24
  • (1 review)


97%

Highly reccommended for students and travellers

  • 2nd Feb 2015
  • Novice Nomad
  • Anonymous
  • Italy
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Dear guest, thank you very much for your comment. We welcome students and travellers but also families and business men as we have many different facilities suitable for all! Come back to visit us!

100%

Really good hostel for excellent price!


91%

had a good bar. breakfast was kinda pricy but was a big all you can eat breakfast. lockers were big enough for my entire pack and room for to hang clothes. rooms felt like staying at a nice hotel just with bunk beds and strangers. could use more staff at times as you may wait a while for checkin and checkout.


94%

Great facilities and location. Cleanliness and rooms were good. Wifi was sporadic and most people used it in the lobby. No kitchen facilities to make your own food, restaurant was good though


89%

defently value for money! It was nice and clean


100%

Nice room and shower. The hostel has saunas and an indoor pool. Good location as well. And it was really cheap. The wifi just worked well in the common area though.


89%

Great facilities. I was in a brand new room. They are a little understaffed at front desk. No common room but has restaurant, bar, indoor pool, sauna, etc.


100%

This is literally a perfect hostel- and with a sauna! All others should use PLUS Florence as an example. Staff, location, facilities and everything else were all spectacular


97%

Great place, just the indication to get there are a little inaccurate (just a little), but it is still close to the centre and within a walking distance from any important sight. Good staff and the nicest facilities. I'd recommend it to anyone.


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