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Pacific Coast Backpackers Lodge Reviews

432 Maunganui Road, 3116, Mount Maunganui, New Zealand

Reviews & Ratings Explained

78%

Rating
44 Total Reviews
  • 78%Value For Money
  • 82%Security
  • 70%Location
  • 82%Staff
  • 80%Atmosphere
  • 83%Cleanliness
  • 73%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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89%

Great hostel. Free surfboard hire! great staff


91%

Great place to stay! I stayed in a mixed 4-bed room with shared bathroom. Great staff! And you can hire bikes to go to the beach (but its also in walking distance), and free surfboards!

  • 20th Feb 2015
  • Novice Nomad
  • Anonymous
  • Norway
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Hi Thanks for your feedback! Glad you enjoyed our freebies & the surf & sun! Our 4-bed dorm is definitely the best option on a nightly stay, and we hope you are still enjoying your adventure! Look forward to seeing you again soon, Peace, Love & Sandy Feet Brooke Manager

54%

my widow-less dorm smelled like URINE, and there was only 1 person already there when i got there. the a/c squeaked so loud all night and the opening of nearby doors shook our door everytime. although the staff were constantly cleaning, the carpets never appeared clean. flies everywhere in the kitchen, and the ceiling was decorated with overly full fly-strips. had a good selection of games and movies, though which were helpful during the rain.

Owner Comment (Hide)
Hi Sorry you felt this way - Our 10bed dorm has skylights which we do advise you - the A/C you mention is an exhaust fan - which YOU have control over, & the Air Conditioning is noiseless which is controlled by staff. We do not use chemical sprays in the kitchen as we prefer to use fly strips, ECO friendly, so not to contaminate your food area & which are changed regularly. No complaints in 2 yrs! You forgot to mention you enjoyed our free surfboards & bikes & had a great laugh with our staff!

71%

There were two receptionist who were not nice, to nobody. If you asked something they were annoyed and reacted like your question was stupid. The second thing was: I called before if there was work. And they said, if you come and stay with us we will help you finding a job. But they only gave you a list where the job agency's were ( I can look that up on google ) and I went there but no work. So it is a way to attract backpackers I think. For the rest I enjoyed it a lot and great people!

Owner Comment (Hide)
Hi, We do assist our guests in finding work, as we are not the employer we cannot guarantee a job. We get called FIRST for workers & there was PLENTY of jobs in town when you arrived. Sorry that you may not have been suitable, and without a car makes it harder. You also only stayed for 1 night, but we do encourage weekly stays to enjoy the area & obtain more opportunities. We have lots of success being the only hostel to help with work in Mt Maunganui. Enjoy your residency in NZ.

71%

No wi-fi at all included.

Owner Comment (Hide)
Hi Emma You were checked in by Tash, and as with EVERY guest on payment, you are handed your receipts with a WIFI Voucher attached for the duration of your stay. We also give you an Info Pack, which has a half page regarding our WIFI options that are INCLUDED in your accommodation. If for some reason you lost your voucher, you just needed to ask any staff member to print you more FREE WIFI - Very simple. Sorry you didn't realise we had Free Wifi. Peace, Love & Sandy Feet, Brooke Manager

91%

Really really enjoyed this hostel, the staff where so friendly and very welcoming! Great place to stay and atmosphere of the hostel was brilliant. Il be back one day. Wifi isn't the best but who needs wifi when you have great people to talk and staff to keep a smile on your face. Thanks for everything Brooke,Tash and the rest!

Owner Comment (Hide)
Hi ! Appreciate your review, and it's easy to stay smiling with awesome guests! Glad you finally caught the bus here, and good luck with the rest of your Summer in this beautiful city. Free wifi is never going to be as amazing fibre/ultra/goldplated, and we want you to enjoy the atmosphere, socialise, and breathe in all the goodness without being consumed by technology. Peace, Love & Sandy Feet, Brooke (Manageress)

86%

Staff were really friendly and welcoming and there were loads of tips from staff all over the notice board with recommended places to visit which was really helpful. It is a great atmosphere, with loads of spacious areas to relax in and watch TV or play board games. The facilities are shared and kept really clean. The only cleanliness problem is in the kitchen/outdoor seating area, through no fault of the hostel staff, can be messy as guests don't always tidy up after themselves

Owner Comment (Hide)
Hi ! We loved having you stay over the Long Weekend, when we were full to the brim. Our staff work tirelessly to maintain our 4star standard, & there will always be a messy guest around - it keeps us on our toes! We work hard to make sure your stay in the Mount is enjoyable, and hope you had fun checking out Tash's Top 17 of free and cheap things to do in Mount Maunganui. Enjoy your travels & see you soon, Peace, Love & Sandy Feet Brooke (Manageress)



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