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Palmers Lodge - Hillspring at Willesden Green Reviews

233 Willesden Lane, London, London, England

Reviews & Ratings Explained

84%

Rating
3775 Total Reviews
  • 82%Value For Money
  • 89%Security
  • 75%Location
  • 87%Staff
  • 84%Atmosphere
  • 88%Cleanliness
  • 84%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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80%

I was very pleased in general. Just one thing the smell of bleach was at times too strong.


97%

I absolutely loved staying here. Super clean, safe, and secure. It's about a 20 minute trek to central tho, that's the only minor dislike. However, if you don't mind taking the tube then it's perfect! Loved the clean rooms and the free breakfast in the morning.


97%

Excellent hostel - one of the best I've stayed so far. It offers a simple but nice breakfast, free coffee/tea/drinking water, clean bathrooms and showers, free lockers in the room, a decent location, and a really pleasant staff. The bed was comfortable enough. I'll probably go there again next time I'm in London. Great value for money - Definitely recommend.


83%

The facilities are very clean. I loved how you could get a clean towel every day. It is a bit out of the way, however. My friend and I (two young women) had a scary experience with a man in a truck following us down the street outside, and when we told the hostel staff they were extremely unhelpful- they didn't even know how to call the police to report it!!


91%

I have stayed in a 14 female dorm and it is a nice spacious and a modern room The beds are comfortable with its own light and curtains also a nice and clean duvet. The hotel facilities are very good and the atmosphere is relaxing. I also like the location, it is away from city noise but also not too far from many shops bars and restaurants.


83%

This is a simple, pristinely clean hostel. The internet is super fast and available throughout. The beds are comfy, althought the mattresses are synthetic so they don't breath and you might find yourself waking up a little sweaty! More multi plugs in the rooms would help, some have them, some don't. The food is below average, thought the chef seems perfectly capable by the food that he makes for the managers! Some of the showers run hot and cold. Great value overall but lacks sparkle.


97%

The stay was all in all excellent, the only minus was that we could only get cold water from the showers D:


54%

I got a 10 person (mixed gender) dorm room, and the smell was horrific. Our room smelt like someone had left out french fries and ketchup for a month. Every time I walked in there I nearly puked. The location is average, the Tube is a really good transit system so it is easy to get from point A to B. The staff were really friendly and helpful, except for one receptionist who was just recently hired. She gave me the wrong directions for the tube when I was trying to get somewhere.


100%

Great hostel..can't recomend highly enough!

  • 28th Nov 2014
  • Novice Nomad
  • Anonymous
  • Ireland
  • Female, 31-40
  • (1 review)


91%

The way to the Hostel takes a bit from the City Centre, but it's worth the trip! The staff is very nice and helps whereever needed, the rooms are big enough, and the beds sleep awesome!


83%

Bedding looks clean but I woke to find I was bitten during the night. Not a happy backpacker complained to staff was moved to my delight,but should I have paid for sleeping in a dirty bed I think not


91%

Very clean, very safe, stayed here twice. First time was in a 14 bed dorm, very nice, curtains made for perfect privacy. Second time was in a four bed dorm and the lockers were provided and opened with my room key. Located a it far but the tube station is pretty close. Definitely would recommend this place.

  • 27th Nov 2014
  • Novice Nomad
  • Anonymous
  • Canada
  • Female, 18-24
  • (1 review)


80%

Being able to get free breakfast but also order low-cost meals was nice.


100%

I always come to these hostals in London and my stay is always excellent ! thank you for everything :)


77%

A great hostel overall, with immaculate bathrooms and comfy beds and fast wifi. The food is below par, there are only two vegetarian dishes on the menu, one if them is nachos! Not a nutritious meal. The other is pesto pasta, which I've ordered twice and it arrived cold and the pesto bitter. I was speaking to a visiting manager who has never stayed at the hostel! How will she ever know how to make it better. All my suggestions were met with defensive comments. However, it's a relaxing place.


80%

I really like it but i really don't like it the showers! Theres no enough privacy

  • 22nd Nov 2014
  • Novice Nomad
  • Anonymous
  • Mexico
  • Female, 18-24
  • (1 review)


94%

Fantastic and friendly staff toilets and rooms spotless,a substancial continental breakfast,free tea and coffee throughout the day....excellent value for money....will certainly use this facility again when visiting London.


97%

I thought it was fantastic value for money,the staff were excellent and so helpful,and I will certainly book here again when I visit London.

Owner Comment (Hide)
Hi there and thank you for your kind words. Hope you can come back soon!! :)

74%

The location was pretty far from main attractions and the underground was under construction on the line we needed while there, but otherwise it was a good value for the money. The room was a decent size but the bathrooms are a little dirty.

Owner Comment (Hide)
Hi there, Sorry to hear about the underground being closed. It must have been an unfortunate exception, as the underground usually runs very good and takes you to the city centre in less than 15 minutes. The bathrooms are cleaned a minimum of 5 times a day. We apologize if you found it dirty one occasion. Kind regards

83%

A pleasnt stay with fast internet. The checkin process takes 5-10 minutes, fine at off peak but I don't know how they manage In Peak season. Expect long delays when it's busy. There's ample parking, which is great but at £5 a day. Overnight parking is available in The local streets a few minutes away. The place is spotless, a credit to the hard working cleaning staff. The food is disappointing, though the portions are generous if you can stomach bitter pesto and very oily fish and chips.


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