X
NOTE: 9 or more guests qualifies as a group booking, change the number of guests to return to normal search.

Palmers Lodge - Hillspring at Willesden Green Reviews

233 Willesden Lane, London, London, England

Reviews & Ratings Explained

85%

Rating
2689 Total Reviews
  • 85%Value For Money
  • 90%Security
  • 73%Location
  • 86%Staff
  • 84%Atmosphere
  • 90%Cleanliness
  • 85%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
Read our review guidelines »

  • Show:

97%

Excellent hostel- we stayed here after Bruce Springsteen gig - perfect location for Wembley. Staff were really helpful as we didn't know the area well and needed directions etc. 14 bed mixed dorm was super clean- showers were great and clean- loved the bunks with their little curtains and light and socket- giving you a measure of privacy. Bar was also great fun and reasonable Overall will definately make this my first choice when visiting this area again


86%

Had a great time at Palmer's Lodge Hillspring, lovely staff, Iris is a wonderful bar hostess. Food was good and well priced. Other than a great stay (wiil do so again) we were quite annoyed by a group of German HS students who partied in the halls until 1:30 in the morning - Why couldn't the staff see on their video security that this was going on and put a stop to it? One other suggestion - don't clean the bathroom outside the cafeteria at breakfast time :)

  • 10 Jun 2013
  • Novice Nomad
  • Anonymous
  • Canada
  • Couple, 41+
  • (1 review)


89%

We stayed there for hust onw night. But everything was nice, the staff was really friendly and the room was clean. It's easy to find and not far away from a tube station. We enjoyed our night there:)

  • 08 Jun 2013
  • Novice Nomad
  • Anonymous
  • Switzerland
  • Female, 18-24
  • (1 review)


86%

Staff were lovely and friendly, and the room (private two-bed room with ensuite shower) was clean, comfortable, and quiet - just what we wanted. It was also good value for money. There were some noisy fellow guests, but this was not the hostel's fault.

  • 07 Jun 2013
  • Novice Nomad
  • Anonymous
  • England
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Hi Thank your for your review and feedback and sorry about the noisy guest, we have a vending machine at the desk that offers ear plugs I know its not much but sometimes it does the trick. Kind regards Palmers Lodge Hillspring

94%

We really enjoyed our stay. It was close enough to everything major. Provided a quite place to rest our heads.

  • 06 Jun 2013
  • Novice Nomad
  • Anonymous
  • USA
  • Mixed Group, 25-30
  • (1 review)

Owner Comment (Hide)
Dear Guest Thank you for your review and feedback We are happy to hear you have enjoyed you stay with us, we hope we will see you again in the future. Regards Palmers Lodge Hillspring Team

71%

No complaints about this place, except that both times I stayed there (3 weeks apart) both times there were LARGE school groups of young kids that pretty much took over the place.. They were super loud and super annoying, could never get at the laundry machines. Without those kids it'd be a great place. By kids I mean aged 12-17?

  • 05 Jun 2013
  • Novice Nomad
  • Anonymous
  • Canada
  • Female, 25-30
  • (1 review)


100%

Absolutely amazing hostel!! Very safe area, very clean, and the staff is so friendly and nice!! I would stay here every time!

  • 01 Jun 2013
  • Novice Nomad
  • Anonymous
  • Canada
  • Female, 18-24
  • (1 review)


69%

We found a very unpolite staff at the reception that most of the time looked like they where kidding us. We couldn't stay in the hostel until the departure of our bus to the airport, that was at 4 am. An hostel should consider that most of the cheapest flight leave in the early morning, so it should give the opportunity to stay in the common area instead of going around in the city at night. The english breakfast, included,needed to be booked the day before, also if it wasn't written anywhere.

  • 31 May 2013
  • Novice Nomad
  • Anonymous
  • Italy
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Dear Guest Thank you for your review and feedback We understand that cheap flights leave during the night but unfortunately for this you will need to book an additional night, sleeping in our public lounge is not allowed. We offer FREE continental breakfast and you do not need to prebook it, the English breakfast is not included, there's a £4.50 charge for that and yes it needs to be prebooked. Thank you Robert Stanca Manager

80%

Das Fenster wo ich gewohnt habe (208) war gebrochen, so dass ich, aufgrund der Lärme von draußen kaum schlaffen konnte. Ansonsten war alles ok. Es hat mir gut gefallen, dass der Personal sehr nett und hilfreich war.

  • 27 May 2013
  • Novice Nomad
  • Anonymous
  • Romania
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Dear Guest Thank you for your feedback, my apologies for the window in your room we will have a look at it right away. We hope to see you again in the future. Regards Reception

77%

I stayed in a 4 bed female only room. It was very comfortable and clean. Overall very happy with my stay.


100%

Great value, and helpfull staff.

  • 26 May 2013
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 41+
  • (1 review)

Owner Comment (Hide)
Dear Guest Thank you for your review We hope to see you again in the future. Regards Palmers Lodge Hillspring Team

100%

Such awesome staff, Eduardo had awesome recommendations and great conversation!!

  • 25 May 2013
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Dear Guest Thank you for your feedback and review We will tell Eduardo about this, we hope to see you again in the future. Kind regards Palmers Lodge Hillspring Team

86%

A nice stay. But the bus 98 takes me more than an hour from city to hostal.

Owner Comment (Hide)
Dear Guest Thank you for your review and feedback This really depends of what time you are going to the center if you're going during peek times then i suggest you take the tube as it is much faster, off peak the bus will take 30 min. Next time please ask for assistance at the front desk we can make things easier and faster for you. Thank you Palmers Lodge Team

94%

Very nice! Like it! I would love to stay here again if possible :)

  • 24 May 2013
  • Novice Nomad
  • Anonymous
  • China
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Hi Thank you for your feedback, we are happy to hear you have enjoyed your stay. Please come and stay with us again in the future. Kind regards Palmers Lodge Hillspring Team

86%

It was a bit far if you wanted to enjoy sosho but yhe N98 bus deposits yiou outside the hostel , if its not diverted and there is usually lutyle to no watning sbout that.. i had lots of groups of schoolchildren running around very loud. obviously their tracher /chaperones dont care. i would only say that paers should have stricter chaperone expectations of theor student groups. Otherwise , it was great and i would recommend it to anyone.. i would go back and use it if i could.


89%

The hostel is pretty nice. Clean, safe and comfortable. It is a little bit distant from the touristic attractions and cool areas of London, but is close enough to the tube. Also, this hostel is not very fun, but the staff is very helpful and the pub is nice! They have good breakfast too.

Owner Comment (Hide)
Dear Guest Thank you for your feedback, I would very like to hear your suggestions if you could send me an email with your feedback at feedback@palmerslodge.co.uk Thank you Robert Stanca Manager

100%

I really loved this place!

  • 18 May 2013
  • Novice Nomad
  • Anonymous
  • Germany
  • Female, 18-24
  • (1 review)


94%

The hostel was great. My only comment was that on the Saturday night I had to share a room with 2 ten year old boys and their aunt. I do not think any of us was particularly happy about this. Most hostels have a rule about about no children in the dorms for the protection of the children and for the protection of the backpackers. I am not sure if this was a system failure or whether you may wish to consider updating you policy on this.

  • 17 May 2013
  • Novice Nomad
  • Anonymous
  • England
  • Male, 31-40
  • (1 review)

Owner Comment (Hide)
Dear Guest Thank you for your feedback, Our policy is very strict when it comes to underage guest, although under 16 are still allowed to stay in dorms when they accompanied by an adult that has permission from their parents, having said this I will investigate this matter to see what happened. Thank you for your understanding and support Kind regards Robert Stanca Manager

63%

The price and cleanliness are probably the only redeeming factors of this hostel. The location is pretty far out of the center of London, and the tube closes at midnight so it makes it quite difficult to get to at night. There is no near bus stop. Very basic and if all your looking for is a bed, then you're fine.

  • 17 May 2013
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Hi Thank you for your feedback, We are quite surprised with your review, yes the tubes stops running at midnight, but for the buses we have a bus station just in front of the hostel which has a 24 hour connection to oxford circus with bus number 98, and I think we are the opposite of basic when it comes to hostels as it states in most of our guest feedback, I'm sorry you have not enjoyed your stay with us. Kind regards Robert Stanca Manager

94%

it is amazing that their staff make Hillspring so clean everywhere and anytime even inthe kitchen area! The atmosphere is wonderful and who doesn't like stay there?

Owner Comment (Hide)
Dear Guest Thank you for your review and for noticing our housekeeping hard work, We hope we will see you again soon in our lovely hostel! Regards Palmers Lodge Team

« first « Prev 1 2 3 4 5 6
(115 results)


View all London Hostels

Please give us your feedback