X
NOTE: 9 or more guests qualifies as a group booking, change the number of guests to return to normal search.

Palmers Lodge - Hillspring at Willesden Green Reviews

233 Willesden Lane, London, London, England

Reviews & Ratings Explained

84%Overall Rating

From 256 ratings
  • 84%Character
  • 89%Security
  • 73%Location
  • 86%Staff
  • 85%Atmosphere
  • 90%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
  • Show Translated Reviews In A Specific Language
  • Sort reviews by:


100%

I really loved this place!

  • Novice Nomad
  • 18 May 2013
  • Anonymous
  • Germany
  • Female, 18-24
  • (1 review)


83%

The hostel is pretty nice. Clean, safe and comfortable. It is a little bit distant from the touristic attractions and cool areas of London, but is close enough to the tube. Also, this hostel is not very fun, but the staff is very helpful and the pub is nice! They have good breakfast too.

  • Novice Nomad
  • 18 May 2013
  • Anonymous
  • Brazil
  • Male, 18-24
  • (4 reviews)


97%

it is amazing that their staff make Hillspring so clean everywhere and anytime even inthe kitchen area! The atmosphere is wonderful and who doesn't like stay there?

  • Novice Nomad
  • 14 May 2013
  • Anonymous
  • China
  • Female, 31-40
  • (3 reviews)

Owner Comment (Show)
Dear Guest Thank you for your review and for noticing our housekeeping hard work, We hope we will see you again soon in our lovely hostel! Regards Palmers Lodge Team

87%

We stayed there for 5 days and it was really good. The Bathrooms are clean, the breakfast is ok, you also get a croissant. And the wine at the bar in the evening is cheap and good, we almost spend every evening there. The only thing i can complain about is that in our room, it was the 14-bed-mixed-dorm in the 4th floor, you heared the elevator moving, but therefor i used some earplugs. If i will visit London again, i would stay there again because the price-quality ratio is really good.

  • Novice Nomad
  • 10 May 2013
  • Anonymous
  • Germany
  • Female, 25-30
  • (1 review)

Owner Comment (Show)
Dear Sarah Thank you for your review and your feedback, We are trying to sort out the noise from our lift, my apologies for that. Kind regards Robert Stanca Manager

70%

For the price you pay, this place wasn't the best. The average age of the guests was probably 30-40, which isn't ideal when you're 21 and travelling by yourself. The place was also very quiet and out of the way. Good for families or business men stopping on their way through town, but not for young backpackers like myself

  • Novice Nomad
  • 09 May 2013
  • Anonymous
  • New Zealand
  • Male, 18-24
  • (7 reviews)

Owner Comment (Show)
Hi Thank you for your feedback, It really depends when you are traveling, backpackers these days are not traveling like before all throughout the year, we see a lot of them during summer period. Hope this helps for next time when you visit. Regards Reception

83%

I wish there was more variety for the breakfast and not just carbs (bread, croissants, cereal). Some fruit would be nice to help keep everyone healthier with all the travel everyone's doing. Also, I wish there were maybe some events organized in the hostel to encourage people talking with and meeting new people. But overall the stay was nice and I appreciated the safe environment and the cleanliness.

  • Novice Nomad
  • 09 May 2013
  • Anonymous
  • USA
  • Female, 18-24
  • (6 reviews)

Owner Comment (Show)
Hi Thank you for your feedback, Almost every one else in London are now charging for their breakfast and they have the same chooses that we give out here at Palmers Lodge Hillspring for free, we offer a basic free continental breakfast were you get, toast, we bake our own croissants every morning, muesli, cornflakes, 2 chooses of juice, free coffee and tea all day, coffee, tea, chocolate, cappuccinos. We do have events but not every week, around twice a month. Regards Reception

93%

Great hostel. Offers everything you need for a good stay. Very very clean!

  • Novice Nomad
  • 07 May 2013
  • Anonymous
  • Germany
  • Couple, 31-40
  • (1 review)

Owner Comment (Show)
Dear Guest Thank you for your wonderful review, Please come and see us again in the future. Regards Reception

87%

It´s a nice place to stay somde days with friends. A little noise room mates at night but it´s not hostel fault´s. Totally recommend it. Thanks!

  • Novice Nomad
  • 07 May 2013
  • Anonymous
  • Mexico
  • Male, 25-30
  • (1 review)

Owner Comment (Show)
Dear Guest Thank you for your review We apologies for the noise, our reception is open 24h please let our night staff member know next time and he will be able to help out with any noise issues. Kind regards Reception

77%

Really good hostel. I would recomend it to anyone I know. The only problem I had was that in my room was a member of the staff that worked on the night shift. While he was trying to sleep during the day we couldn't talk in the room, which is a bummer, since we want to meet people. So I would give a suggestion for the staff to have a separated room from the costumers, so that some night shift staff members can sleep and us, costumers, are able to talk.

  • Novice Nomad
  • 06 May 2013
  • Anonymous
  • Brazil
  • Male, 18-24
  • (1 review)


80%

The large groups at the hostel 100+ really changes the atmosphere. I felt lost in a noisy herd. I'm sure that's where the money is though.

  • Novice Nomad
  • 05 May 2013
  • Anonymous
  • USA
  • Female, 41+
  • (1 review)


93%

Rooms smelled nasty. We were not informed that the kitchen was closed for dinner because of a new arrived group. We come back to the hostel to eat dinner but we can't order. So we have to go out again to get something to eat. It is no problem that the kitchen was closed because of this but it was a problem that we get no information about this e.g. by an poster during breakfast. Bathroom was top clean!

  • Novice Nomad
  • 04 May 2013
  • Anonymous
  • Germany
  • Female, 25-30
  • (2 reviews)

Owner Comment (Show)
Dear Guest Thank you for your feedback, I apologies that you where to late to order dinner, usually group meals does not take more than 30 to 40 min, unfortunately our restaurant does close at 22:30 PM, we will try to be more organised our dinner information's. Regards Robert Stanca Manager

83%

Best hostel I've stayed in. A little far from central London, but a really nice place. Need to give more detailed directions to your location on web site.

  • Novice Nomad
  • 03 May 2013
  • Anonymous
  • USA
  • Male, 41+
  • (2 reviews)

Owner Comment (Show)
Dear Guest Thank you for your review We are actually working on a video walk through from the tube station to the hostel you should be able to access it soon on our website or youtube Regards Robert Stanca Manager

83%

First we had a double room on the second floor which was really nice. Then we had to change rooms and got a room in the basement... Which was not so need. It was a really noisy room especially during the night, caused by the staff while moving around bottles and dishes until 2am. It would have been nice to have some courtains to darken the room. I would recommend the hostel but not the room in the basement!!!

  • Novice Nomad
  • 03 May 2013
  • Anonymous
  • Germany
  • Female, 25-30
  • (1 review)


73%

Very accommodating and friendly staff. Bathrooms quite small in some of the rooms.

  • Novice Nomad
  • 02 May 2013
  • Anonymous
  • USA
  • Male, 18-24
  • (5 reviews)

Owner Comment (Show)
Dear Guest Thank you for your review We usually give access to other bathrooms on the floors, as we know some of the bathrooms in the rooms can become busy at times. We hope you will visit us again in the future. Regards Robert

87%

I had a wonderful surprise with this hostel and surely recommand it to anyone who needs to pass by London for a few days!

  • Novice Nomad
  • 01 May 2013
  • Anonymous
  • Israel
  • Female, 31-40
  • (1 review)

Owner Comment (Show)
Dear Guest What a lovely review, thank you ! Please come and visit us soon!! Regards Robert

87%

Very clean, but it wasn't too close to the city center.

  • Novice Nomad
  • 26 Apr 2013
  • Anonymous
  • USA
  • Female, 18-24
  • (7 reviews)


93%

I stayed in a six person mixed dorm, and I was very impressed with the atmosphere and comfort of the hostel. There were curtains on the beds, so I had plenty of privacy, and the restaurant/lounge area was fun and comfortable. The staff were always very helpful and friendly. There is also no curfew, so you won't get locked out at night! I would definitely stay there again!

  • Novice Nomad
  • 25 Apr 2013
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)

Owner Comment (Show)
Hi Grace Thank you for a lovely review, Please come and visit us again in the future. Thank you Robert

77%

Staff at the reception didn't welcome us, at all. They haven't been friendly, but they knew what to do. Instead of welcoming and looking for the guests they chatted to each other. There is only one shower for a lot of rooms, but we never had to wait. The rooms are small but functional. Wifi is rather spare and complicated.

  • Novice Nomad
  • 25 Apr 2013
  • Anonymous
  • Switzerland
  • Male, 18-24
  • (1 review)


83%

It is a safe and clean hostel. I was very pleased with how tidy the premises were - especially the shower! The guys at the reception were sweethearts. The breakfast was a croissant, toast, mysli and a watery juice & coffee, so don't expect eggs and bacon. :)

  • Novice Nomad
  • 24 Apr 2013
  • Anonymous
  • Finland
  • Female, 25-30
  • (1 review)

Owner Comment (Show)
Hi Anna Thank you for your review, We offer a free basic continental breakfast, unfortunately this does not include eggs and bacon :(. We hope you will visit us again in the future. Regards Reception

60%

Took about 30 minutes by Metro to get here from central London. Wasn't really worth the time, but the staff was quite accommodating. They have 24-hour reception which is really handy, especially if you plan on checking out quite late at night or early in the morning.

  • Novice Nomad
  • 24 Apr 2013
  • Anonymous
  • USA
  • Female, 18-24
  • (3 reviews)

Owner Comment (Show)
Hi Lauren Thank you for your review, I'm sorry to hear the tube took so long, we hope you enjoyed your stay with us and we hope you will visit us again in the future. Regards Robert

« first « Prev 1 2 3 4 5 6
(117 results)


View all London Hostels

Please give us your feedback