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Palmers Lodge - Hillspring at Willesden Green Reviews

233 Willesden Lane, London, London, England

Reviews & Ratings Explained

83%

Rating
4243 Total Reviews
  • 83%Value For Money
  • 87%Security
  • 73%Location
  • 87%Staff
  • 83%Atmosphere
  • 87%Cleanliness
  • 81%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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71%

Great staff, seemed like a lot of younger kids utilized this hostel though, maybe 16 to 20 year olds. Not a lot of university kids. Also the location was very far from the center of the city but because of that was much cheaper than any other hostel we could have booked in the center. This wouldn't have been as much of a problem if the London tube hadn't been on strike while we were staying there. The beds were the nicest hostel beds I've stayed in so far.


83%

Everything was great except the bathrooms in our room were very small.


66%

I always using this hostel. Because atmosphere is nice! But some staffs are not good attitude to customers. They are still don't know well about hostel system. Hope they should know what is customers service , what is hotel job. They are still poor , I think. But I feel her Nick name is Kath, she is great service! Also she always remember our name is what we need. This is great! Also hotel sheff and bar staffs are nice attitude For customers. another staffs need more traininng !


91%

palmer's lodge was our first hostel for our month of backpacking. We weren't entirely sure what to expect. The hostel is kind of hidden behind another apartment building but still not too hard to find! It was very clean, each room has individual lockers, and the staff was super helpful giving us directions and showing us what to do while we were in London. The hostel is about 30min bus ride from central London unless you take the train, then it's much shorter.

  • 3rd Jul 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)


77%

The hostel is a bit out of central London. It took almost an hour on the tube to get to Euston station. As the hostel was quiet there wasn't much atmosphere. Bar needs to be open in the day. Very clean however and good value for money for a private room.

Owner Comment (Hide)
Hi there, Thank you for your feedback. It's true that we are a bit out of the city centre, but with the underground station being so close to us, it doesn't feel that far away as it takes less than a 15 min ride on the tube to get to see the Big Ben. If you check on the official Transport for London website (https://tfl.gov.uk/) you can see that, depending on the route you choose, it takes between 22 to 25 minutes to get from Willesden Green station to Euston station. Cheers!

83%

Good private room


63%

The receptionist was lovely but the cleaners very bad attutute but overall it was good

  • 1st Jul 2015
  • Novice Nomad
  • Anonymous
  • Namibia
  • Female, 31-40
  • (1 review)


69%

I always use this hostel. Atomosphe is nice the reason why I always hearing The bird song every time here. Staffs are very nice and friendly, but only night Time shift staffs are not good service. Hopefully, shouldn't hire smoking person night time shift. because during their smoking time, they are escape from Front section, so we push the luggage area button, They are not answer!! there! We have to wait for a long time. This is annoying!!


80%

The rooms were clean and comfortable, the curtains in the bunk beds were great! The toilets were always clean but a bit small with not much space but in general they are good! The atmosphere wasn't as good as other hostels but the staff were very nice and friendly. The location was good enough for London, only a few minutes away from the city by metro and the area wasn't dodgy at all. But bare in mind that a taxi from the city centre is about 40 pounds.


83%

Staff were friendly and helpful, nice bar and common area to unwind with big comfy couches and a snooker table, the rooms were basic but clean and the bed was comfortable. No curtains in the 4 bed female dorm but not needed due to the room layout. if I was to come back to London I would probably stay closer in as the extra 15 minutes on the tube to get into central London adds up, but there is a bus stop opposite and 6 minute walk to the station. Other guests were friendly and respectful

  • 29th Jun 2015
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 18-24
  • (1 review)


63%

The location isn't very convenient if you'd like to spend most of your time in/near central London. Kind of a creepy area to be walking around alone at night. Other than that, no complaints!


86%

Was only here for a single night, but the vibes were good and the staff were really nice. They let me hang around after I checked out so I didn't have to go to the airport really early which was nice! Would stay here again, even though the location isn't quite ideal. That being said, it's only a short tube to the city.


100%

Enjoyed our stay! Staff was very friendly. Rooms are simple but okay. Clean showers and toilets.Very good value for money! Will definitely come back!


89%

good reliable standard of buget accommodation

  • 26th Jun 2015
  • Novice Nomad
  • Anonymous
  • England
  • Female, 41+
  • (1 review)


94%

The bar tended to have very loud music playing, which was hard to deal with. Aside from that I enjoyed my time immensely.


80%

Palmers lodge is good value for money - it's a little bit out of central London but easily accessible by tube. It felt more like a function centre at times with lots of big groups, it did not have a very social atmosphere. Everything was clean and we loved the curtains on the bed which offered some privacy.


83%

the showers are uncomfortable and the kitchen needs to be upgraded. also there should be an air conditioner in the rooms. everything else is fine


94%

The hostel was in a great location--just a short walk to the tube. Breakfast included in the price was nice, but the hostel is a bit more expensive than several I've stayed in before. The wifi is very fast. Overall, would recommend.


91%

Good breakfast (croissant, toast, jams, coffees) safe location, friendly staff, and comfortable beds. This was great place to stay at and we'll hopefully be staying the next time around.

  • 20th Jun 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Mixed Group, 25-30
  • (1 review)


80%

At least 10-15 walk from Willesdon Green station depending on how many bags you have... Nice room (4 person). Good clean showers and toilets. Bar and lounges good size... Breakfast not worth going too. Bar food (dinner good).

  • 20th Jun 2015
  • Novice Nomad
  • Anonymous
  • England
  • Male, 41+
  • (1 review)


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