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Palmers Lodge - Hillspring at Willesden Green Reviews

233 Willesden Lane, London, London, England

Reviews & Ratings Explained

84%Overall Rating

From 264 ratings
  • 84%Character
  • 89%Security
  • 73%Location
  • 86%Staff
  • 85%Atmosphere
  • 90%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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93%

This hostel was fantastic. Highly recommend it. It was a little bit out of the way but for the most part this was fine as I was wanting to spend time outside of Central London. There was a bar and restaurant as well as an outdoor patio making the facilities amazing. The bedroom was large and very clean! The staff at reception were a little bit dry. A smile would have been nice. But the one redeeming factor was Iris the bartender. She was super friendly and was happy to chat with us. Will return!

  • Novice Nomad
  • 23 Apr 2013
  • Anonymous
  • Australia
  • Couple, 18-24
  • (2 reviews)


77%

Good cvalue for money but for me it was difficult to find the showers in the corridor out of the room. The location of them was not comfortable.

  • Novice Nomad
  • 23 Apr 2013
  • Anonymous
  • Spain
  • Female, 31-40
  • (3 reviews)

Owner Comment (Show)
Hi Natalia Thank you for your review, We are sorry you had difficulties finding our shower rooms, please let reception know next time we might be able to move you closer to them. We hope to see you again in the future Regards Reception

80%

Good hostel, close to the tube and transport

  • Novice Nomad
  • 20 Apr 2013
  • Anonymous
  • New Zealand
  • Female, 41+
  • (1 review)


73%

location not so ideal. but if you're willing to try the buses, it is superb. a short bus ride to kilburn where there's supermarkets, food outlets and phone shops. great security. loved the design of privacy curtains, reading lamp and power plug for each bunk bed. bathrooms very clean and well maintained although the basement one for showering was a little too dim. the ensuite bathrooms in the mixed dorm on the top floor was claustrophobic but still very clean. very comfortable beds!

  • Novice Nomad
  • 19 Apr 2013
  • Anonymous
  • Singapore
  • Female, 25-30
  • (3 reviews)


97%

very clean pretty quiet. need a few shelves in the bathrooms as stuff kept falling off the hooks. nicer and cleaner than most hostels ive been to. v pleasant

  • Novice Nomad
  • 18 Apr 2013
  • Anonymous
  • Australia
  • Female, 41+
  • (1 review)

Owner Comment (Show)
Hi Janet Thank you for your review, We will put up more shelf's for you in the showers, we hope to see you again in the future. Regards Reception

97%

Friendly staff, clean environment and a bed to sleep. That is all you need when you travel.

  • Novice Nomad
  • 16 Apr 2013
  • Anonymous
  • Estonia
  • All Female Group, 18-24
  • (1 review)

Owner Comment (Show)
Hi Kiira Thank you for your nice review, We hope to see you again in the future. Regards Reception

77%

I was informed at the hostel reception that the train for Stansted airport leaves from King's Cross station. It doesn't. It leaves from Liverpool station. It is unacceptable to give wrong information about something that important. It's better to say "I don't know" .

  • Novice Nomad
  • 13 Apr 2013
  • Anonymous
  • Poland
  • Female, 31-40
  • (1 review)


73%

Stayed in a mixed 22-bed room in the basement. Space was a solid 'OK' my only complaint was that ventilation was marginal and it smelled a bit like a gym. Tolerable, but not ideal. The staff was wonderful – helpful, outgoing, generally pleasant to deal with. Breakfast is included, but it starts kind of late (7 or 7:30) and is continental, nothing to complain about, but minimal protein to keep you going. Free off street, secure(isn), parking is a huge plus if you're traveling by car or bike.

  • Novice Nomad
  • 09 Apr 2013
  • Anonymous
  • USA
  • Male, 41+
  • (1 review)

Owner Comment (Show)
Hi Thank you for your review, We have checked the room today and we will deep clean it just to be on the safe side We hope to see you again in the future. Regards Reception

100%

Hi, the stay was good but the nights were horrible for us. Just to old for a Hostel, it was loud until midnight some nights until 01:30. Our room was over the Bar and we heard all the music very loud. As tourist this is hard we were away dayly about 6-7 hour off running and a bad sleep. but we are just to old ;) for a lot of childrens hitting doors all night long and knocking on my door. telling me they are wrong... and run away......

  • Novice Nomad
  • 09 Apr 2013
  • Anonymous
  • Austria
  • Male, 25-30
  • (3 reviews)

Owner Comment (Show)
Hi Thomas Thank you for your review, We apologies for the inconvenience about the noise, our bar closes at midnight so I don't know where the noise was coming from, but if this is reported at the front desk the night duty manager can help you with that. We hope despite this you will still come and stay with us next time and we promise to give you a more isolated room. Kind regards Robert Stanca Manager

87%

Had a good stay for 1 night. I liked that my access card opens all the doors on my way to the room and the locker inside the room. It's pretty convenient.

  • Avid Traveller
  • 06 Apr 2013
  • vladimirralev6513
  • Bulgaria
  • Male, 25-30
  • (17 reviews)

Owner Comment (Show)
Dear Guest Thank you for your nice review We hope to see you again in the future. Regards Reception

97%

Me and my freind stayed one night in a 14 Female Dorm. It was wonderfully clean, looked nice, surprisingly spacious and quiet. Breakfast was plenty and lots to choose from. We really enjoyed the athmosphere and felt totally safe. We didn't have any problems and there was always helpful and friendly staff around. Very clean, warm and well facilitated. Tube station close by with Jubilee line. Good connection.

  • Novice Nomad
  • 05 Apr 2013
  • Anonymous
  • Germany
  • All Female Group, 18-24
  • (2 reviews)

Owner Comment (Show)
Hi Thank you for your wonderful review, we hope you will visit us again in the future. Kind regards Palmers Lodge Hillspring Team

87%

Nice hostel, very friendly and helpful staff, breakfast could be improved.

  • Novice Nomad
  • 05 Apr 2013
  • Anonymous
  • Germany
  • Couple, 25-30
  • (4 reviews)

Owner Comment (Show)
Dear Guest Thank you for your review, we have now started baking our own croissants and we have also given the option for people to toast their own bread, we offer a basic free continental breakfast, if there was something else wrong with our breakfast it would be a great help if you can send us your feedback at our email address feedback@palmerslodge.co.uk. Thank you Reception

63%

Wish could have more hair dryer and stable hot shower water. Like the curtains on the beds to keep privacy :)

  • Novice Nomad
  • 01 Apr 2013
  • Anonymous
  • Taiwan
  • Mixed Group, 31-40
  • (1 review)

Owner Comment (Show)
Hello We've put at least 1 hair dryer in every bathroom and we have ones to loan out at reception but we'll certainly look at putting some more fixed ones in, especially for the ladies :) We'll chase up the hot water thing as it's first we've heard of this.

77%

One of the three toilets in my wing was broken the entire time I was there and the other private toilet had to have a key. The heat at night was constantly too warm, but that could have just been for my tastes.

  • Novice Nomad
  • 31 Mar 2013
  • Anonymous
  • Canada
  • Male, 31-40
  • (1 review)

Owner Comment (Show)
Hi Thank you for your review, We are sorry for the toilet problems, the issue was bigger than we anticipated but it has now been fix. We hope to see you again in the future. Thank you

87%

Good bar and a very secure and safe hostel, within walking distance of the tube.

  • Globetrotter
  • 31 Mar 2013
  • Anonymous
  • England
  • Male, 25-30
  • (26 reviews)


93%

Very nice and clean hostel. Friendly and helpful staff at any moment. I liked the bar and storage room ful of old motorcycles a lot :) Some might say this hostel is pretty far located from Central London, but everything is close by tube.


63%

The hostel is nice and clean (for a hostel). The location is not good, it's far from the city center, and there's nothing to do near the hostel. But what bother me the most was the fact that my phone was stolen from my purse while i was sleeping and none of the staff seems to care. They were very rude and don't even apologize. On the same day they made us change rooms, didin't tell us about that when we arrived, and while we were packing, the cleaning staff almost kick us out of room.

  • Novice Nomad
  • 29 Mar 2013
  • Anonymous
  • Italy
  • Female, 18-24
  • (2 reviews)

Owner Comment (Show)
Hello Thanks for the feedback, we've just had a staff meeting today and talked about your problems specifically and passed along everything you've said. Our apologies for the trouble caused.

77%

week wifi access for bedrooms in level 3, pls kindly improve.

  • Novice Nomad
  • 28 Mar 2013
  • Anonymous
  • Hong Kong
  • Female, 25-30
  • (1 review)

Owner Comment (Show)
Hello There currently isn't any wifi anywhere but the ground floor, but we are putting it in during May which will let people have access in every room for free :)

90%

good as always, will stay again

  • Avid Traveller
  • 27 Mar 2013
  • Spider-Mat
  • Australia
  • Male, 18-24
  • (12 reviews)


67%

Please write expressly in your Palmers Lodge description that it is not allowed to stay with children (or people under 18 years) in dorms or non-private rooms.

  • Novice Nomad
  • 26 Mar 2013
  • Anonymous
  • Germany
  • Male, 41+
  • (1 review)


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