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Palmers Lodge - Hillspring at Willesden Green Reviews

233 Willesden Lane, London, London, England

Reviews & Ratings Explained

84%

Rating
3652 Total Reviews
  • 82%Value For Money
  • 89%Security
  • 74%Location
  • 87%Staff
  • 84%Atmosphere
  • 88%Cleanliness
  • 84%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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77%

Very enjoyable stay but the staff were terriable, when I arrived I waited 20 mins before I was seen by a member of staff as they were more interested in talking and phoning there friends so apart from the staff it was very good. I was impressed with the stay.

  • 23rd May 2014
  • Novice Nomad
  • Anonymous
  • Wales
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Hi there and thank you for your review. We are sorry to hear about what happened during your check-in process. We will investigate further as it's our goal to have the best customer service possible and actions like this are unacceptable. We deeply apologise and hope to see you staying with us again so we can give you a better and improved service. Kind regards

86%

Really nice staff, helpful and very friendly.

  • 20th May 2014
  • Novice Nomad
  • Anonymous
  • Poland
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Hi there, thank you for taking the time to review us. We are glad to hear you had a great time with us and hope to see you again soon! Kind regards.

91%

Showers could be better: more hooks/shelves etc

  • 19th May 2014
  • Novice Nomad
  • Anonymous
  • England
  • Male, 41+
  • (1 review)

Owner Comment (Hide)
Hi there and thank you for your review. We are constantly trying to bring a better service so we took your review in consideration and we'll check if we can fit more hooks for you convenience next time. As for the rest, we hope that you had a good stay and we wish to have you with us again soon :) Kind regards

83%

This was my first stay at a hostel,and it was great! I met some cool backpackers,along with other travelers. The staff was all awesome except for the heavy brunette from canada....she could have been friendlier.Cheers

  • 18th May 2014
  • Novice Nomad
  • Anonymous
  • Cape Verde
  • Female, 25-30
  • (1 review)


83%

Everything here was great! The beds were comfortable and private, the staff was friendly, the breakfast was good, fairly clean, and beautiful part of town. Only downfalls would be location and the clothes dryer. Definitely take the "tube" into the city with the Oyster card (only 25ish minutes). You can only put 5 - 20 pence in the machine at a time and it barely drys your clothes. It took a very long time.


80%

Only stayed here once - Unfortunately judging it compared to the other Palmers Lodge down the road. Positives - good security - you feel safe. The rooms are nice. Free continental breakfast. No cash deposit to pay. Negatives - almost certainly a converted public school. Just a little bit too far out of the way. Not as good as the other one!


83%

i stayed at 22 mixed dorm, its amazing because people are so understanding each other and not really make lots of noise, despite the place is kinda far from the city but you got your oyster card and there's no problem at all. i really love that every bed have their own privacy (gorden) love it

Owner Comment (Hide)
Dear Guest, thank you for the comment! Hope see you soon again in our hostels!

83%

Not really in the city center but easy to get to ... directions are a little bit misleading - access without keycard (newcomers) is easier from the backyard. It was very nice to have the beds already made and shampoo and hairdryer available in the rooms. My mum missed hangers ... and I a little bit more storage space. But it's still a youth hostel. The breakfast was simple but plenty and good. We felt very comfortable!


77%

No lockers (or maybe I missed them), hostel is a bit of a walk from nearest tube/train but quite easy to get to


77%

I read a few comments before I booked this hostel and I thought whoever posted that they had issues with the staff must not have been very friendly themselves. I consider myself to be very and polite amicable but for some reason I could not connect with most people on the staff. The guy from Argentina was helpful and the new tall skinny formally dressed guy seemed very friendly. It was his first day. Everyone else was dismissive, abrupt. I even saw some staff rolling their eyes at guests.

Owner Comment (Hide)
Dear guest, Thank you for your comment! We are sorry to hear that someone of our staff has not been kind to you. We care a lot about our guests and our goal is to always make them feel welcome at Palmers Lodge. We will investigate further about this matter and please accept our sincere apologies. Thank you again for your review and despite what happened, we hope you will choose Palmers Lodge for your next visit to London. Kind regards, The Palmers Lodge Team

63%

L'ostello di Willesden Lane aveva camere ed i servizi igienici sono pulitissimi, si mangia bene ed è silenzioso, unica pecca che è un pò lontano dal centro ed il tragitto in metro risulta lunghetto. L'ostello di Swiss Cottage è bellissimo come edificio e arredi, ma i servizi igienici comuni non sono granchè puliti e la sala colazione aveva persino il pavimento appiccicoso. Nella camera singola con servizi igienici privati la pulizia era ineccepibile. Più centrale e metro vicina.

  • 1st May 2014
  • Novice Nomad
  • Anonymous
  • Italy
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Gentile Cliente, La ringraziamo per il commento. Ci dispiace leggere un commento negativo riguardante la pulizia. I servizi igienici vengono puliti piu' volte nell'arco della giornata essendo l'ostello frequentato da molte persone. Cercheremo di migliorare la qualita' del nostro servizio per evitare in futuro situazioni spiacevoli. Speriamo di averla di nuovo ospite per il suo prossimo viaggio a Londra. Cordiali saluti, The Palmers Lodge Team

66%

The breakfast is not "continental", it is just toast or corn flakes.

  • 29th Apr 2014
  • Novice Nomad
  • Anonymous
  • Canada
  • Mixed Group, 18-24
  • (1 review)


94%

Very wonderful experience at Palmers Lodge! I will definitely come again if I visit London next time.

Owner Comment (Hide)
thank you, hope you can come back soon.

57%

Dissapointed with some front office staff who hardly care about customer satisfaction. Happy with Agnes and Fernando though, since they were helpful. There is also some dampness stench when you enter the rooms and lounge. The rooms are extrenely small and crammed for 4 in a room. My overall experience is average.

Owner Comment (Hide)
Dear guest, Thank you for your comment! We are sorry to hear that someone of our staff has not been kind to you. We care a lot about our guests and our goal is to always make them feel welcome at Palmers Lodge. We will investigate further about this matter. We will improve our cleaning service although our rooms and common spaces are always ventilated. Thank you again for your review and we hope you could give us another chance in the future King Regards, The Palmers Lodge Team

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