- Switzerland, Female, 18-24
- Novice Nomad
- 5 reviews
I tried to cancel my reservation and they never got back to me. I even physically went there to cancel it, but the receptionist gave me the argument that it is only the board of directors that deal with this situation, which they never did. They could at least answer yes or no. Customer service very poor. The heating in my room didn't work and it was freezing on the highest floor, so I had to sleep with two blankets and my winter coat on. The toilet is outside of the room.
Hostelworld Mobile Apps
Book on the go with the new Hostelworld mobile apps.