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Patagonia House Reviews

Avenida Independencia 416, Punta Arenas, Chile

Reviews & Ratings Explained


111 Total Reviews
  • 77%Value For Money
  • 84%Security
  • 77%Location
  • 81%Staff
  • 74%Atmosphere
  • 81%Cleanliness
  • 76%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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Not a great hostel, although not terrible either. The staff tries to be helpful when you ask for help, but the information they give isn't always accurate (gave me some wrong directions and wrong info about some tours). As some previous reviewers mentioned, they charge higher if you book from here, and lower (10.000CLP a night) if you walk in. If I'm back at Punta Arenas, I'd probably look for another hostel first.


Staff was nice, pretty helpful as well. Located near some good colectivo (shared taxi) stops to get around easily, and also close to the seafood market for a fresh meal at a more reasonable price for Chilean Patagonia. If the unpredictable Patagonian weather goes against your favor you have fast internet to watch their HD Netflix. Good place to stay for the money, I'd stay here again if I go to Punta Arenas again.


Good place with very good atmosphere ! Clean mattress and warm rooms


Location is decent and beds are comfortable. When I was there the place was practically empty so I had an entire room to myself. There is only two toilets for the whole place (really inconvenient) and the lockers are small. There wasn't much of an atmosphere at all. The staff was nice but not very knowledgeable or helpful. I checked out a day early(plans changed) and they acted annoyed with me, even though I wasn't asking for a refund.


I'm far from the fussy type but this place is a dump with no social area, a dead vibe and a grumpy live in owner / manager who sits in front of the TV all day. I couldn't wait to get out of here


The hostel is good - but please notice: the price on the internet is more expensive compare to booking without reservation, and more annoying - they will REFUSE to deduct the deposit you pay to Hostelworld!!! The guy in the reception will pretend it's the first time he heard about it. It happen to us and to other travels as well.


Don't rely on the hostel staff to book any of your tours. I missed out on a trip to one of the penguin colonies because they forgot to add my name to the reservation. Unfortunately, I didn't have time in my trip to spend an extra day.

  • 16th Feb 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 25-30
  • (1 review)


The hostel was nothing special. Maybe 10 blocks from the city center and bus stations. So close but not super close. Exterior was sketchy but inside was clean and nice. Felt safe and beds were really really comfy. Noise was higher, there was a rowdy group in the kitchen area until late and an employee played his guitar loudly both at night and in morning. Wouldn't be a big deal if it wasnt right outside the bedroom door.


The beds are comfortable, the location is good, the wifi works and the staff is helpful. On the flip side, the place does look worn (the kind of dirty and frayed furniture college kids leave on the sidewalk after four years of partying) and the in-room lockers are too small for the full bags (but enough for essentials or daypacks), and the common areas are limited to seating around the reception and the kitchen.


Hot showers, great wifi and a big well stocked kitchen. But, noisy rooms and a complete lack of atmosphere. Fine for a stopover.


Decent hostel and good value for money in Punta Arenas. Comfy beds in sizeable dorms. Staff very friendly and helpful. Breakfast nothing special but it's fine. Best point is the TV with Netflix - lots of Breaking Bad


The place is excellent for those who asks for quite (since music is not playing over there). Very nice staff that helps a lot with planning ahead, nice and convienit kitchen to work with. The disadvantages - only one bathroom for 12 people down stares. Worth the staying though!


Great beds, great bathroom and shower, great wifi even in the room, almost all of the staff are very kind and always glad to help.


this hostel in a typical Patagonia style wooden house, friendly staff and good atmosphere , but only two toilet for all people is a big problems


nice traditional patagonia style wooden house, good atmosphere, the only negative is only have two single toilet/bath for all people, it seems most of the small hostel in patagonia chile was converted form private house and their owner don't care about this essential facility for the guest


a cosy, warm and friendly place, where you can get well organized every activities you want to do


Amazing staff! Really helpful! Clean toilet and bath, great clean kitchen.


Patagonia House is a great place to stay in Punta Arenas, the staff are very friendly and helpful with whatever bookings you need. The rooms are warm, the place is clean and inviting. Great bang for the buck, if you're coming or going from Puerto Natales or Torres del Paine it is a great place to get information, assistance for the rest of your trip, or just relax and take a load off after.


very friendly and helpful, everything is pretty clean


Staff is very unfriendly. They are constantly complaining and the very small communal area closes at 11 so that the staff can leave. Beds are horrible, bunk beds who can fall apart every moment and the matrass is about 3CM thick.

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