- Australia, Female, 18-24
- Novice Nomad
- 5 reviews
Lovely stay, great clean rooms and bathroom. Located near the port but if you rent a bike only 7 mins to the main town! Staff very friendly.
- Australia, Male, 18-24
- Novice Nomad
- 1 review
Great location, we were right next to the bus stop that takes you around the island which was very helpful. However our single bed and pillows were uncomfortable, the shower was leaking and had little to no pressure, one of our conditioners was faulty and was blowing hot air and wifi only worked in a certain area of the room. Our stay was just okay could have been much better for the amount of money we spent.
Dear Customer, Thanks for your interest in staying at Irene. We would like to remind you that you had booked a private quad room for 4 people and during your stay we found an extra person in your room. The room was newly renovated and all the mattresses on the beds were also new. When 4 of you arrived to check in you were really happy and surprised at the high quality of the room . Additionally, your room was like an apartment, 2 bedrooms and 2 air conditioning units. Both of the air conditioning units are working perfectly and you never went to reception to tell us that they were producing only warm air, which is impossible in the Greek islands. When we found out that you had the 5th person hiding in your room with their luggage without advising reception that you had an extra person inside, we kindly asked you to pay for the additional person that was staying illegally in your room using all of the facilities. You were annoyed, when really the hotel had complete rights to tell you to leave immediately. Instead we treated you nicely and with respect, allowing your friend to stay, and even added a 5th bed to the room so that she was comfortable. It seems that your only problem is that you were charged for the 5th person who was staying in your room illegally, and that is the reason you have left a bad review. We will be contacting Hostel World to advise the hotels of your future bookings that you hide people in your room. All hotels have the same policies, we recommend that you book a room for the correct amount of guests in the future. Once again, thank you for staying with us and good luck in your future travels. Kind regards, Irene
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