- Australia, Female, 18-24
- Avid Traveller
- 10 reviews
Getting to Pensione was almost impossible with their useless directions. Upon arrival, we found our booking was incorrect and had to look elsewhere for accommodation at 11pm- two girls lost with huge backpacks. The receptionist assured us that he would cancel our reservation if we did not return within an hour. He did not. Now we are being charged the full amount of our booking - €170. They will not respond to my enquiries. I couldn't be angrier. This experience ruined venice for us.
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