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Rua dos Jer�nimos, 16, Lisbon, Portugal

Reviews & Ratings Explained

71%

Rating
779 Total Reviews
  • 76%Value For Money
  • 69%Security
  • 77%Location
  • 73%Staff
  • 70%Atmosphere
  • 66%Cleanliness
  • 67%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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43%

The staff was not very friendly. There was.no elektricity when we arrived and they couldn't provide us any light. The first day the shower was cold and there was no toiletpaper in the bathroom. The hostel is ok if you don't mind these things.

  • 19th Mar 2015
  • Novice Nomad
  • Anonymous
  • Netherlands
  • Female, 18-24
  • (1 review)


31%

There wasn't any way to lock the locker, there wasn't any place to put my clothes inside the shower box, so i need to change out of it but the door of the toilet opened all the time, The staff wasn't nice.


60%

no hand soap, no toilet paper, no heating system in the rooms (we are in the middle of the winter), boring atmosphere, the old man in charge making strange sounds while he sleeps in the reception sofa, its public computer was not working, one of the showers was not working neither.


66%

The kitchen is so ill equipt, 1 bowl, 1 knife, 2 spoons... Dish soap was filled with water rather than replaced, how sanitary. I went to the front desk one morning and the staff member was sleeping on a couch. Bring your own toilet paper as there's rarely any. All the doors in the washroom are frosted glass- weird. The soap dispensers NEVER had soap. They stop refilling breakfast foods quite early, and the dirty dishes are left on the dining tables. It's fine for a bed, don't expect more.


100%

Never wanted to leave. Best hostel in the entire world. Thank you so much mama for making my lisbon experience so incredible.


83%

The lounge whitout doors see tv and cold air Inside kitchen very small no spoons forks and nifes very poor breakfast also cold milk no bread if go after 9 no ham cheese poor rooms in winter very freeze

  • 13th Jan 2015
  • Novice Nomad
  • Anonymous
  • Portugal
  • Male, 41+
  • (1 review)


94%

brilliant stay, thanks to great staff! all clean and well looked after.

  • 14th Dec 2014
  • Novice Nomad
  • Anonymous
  • Germany
  • Male, 25-30
  • (1 review)


60%

Great atmosphere in the small common room. However need to get a bus to the town center and the security isn't great (bedroom doors don't lock & lockers too small to fit everything in).


23%

The worst hostel in Portugal where I were.


77%

The staff were quite good, they were friendly and willing to bring up some topics to start a conversation. Willing always to help.

  • 12th Nov 2014
  • Novice Nomad
  • Anonymous
  • Spain
  • Male, 25-30
  • (1 review)


86%

Very good value for money. Simple but very good service.


83%

Write that you take additional money for payment by the cash card




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