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Ponsonby Backpackers Reviews

2 franklin rd , ponsonby , auckland, Auckland, New Zealand

Reviews & Ratings Explained

87%

Rating
335 Total Reviews
  • 84%Value For Money
  • 87%Security
  • 90%Location
  • 91%Staff
  • 90%Atmosphere
  • 88%Cleanliness
  • 79%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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86%

I chose to return to this relaxed and easy going hostel . Smallish and perfectly placed with unobtrusive staff

  • 5th Dec 2014
  • Novice Nomad
  • Anonymous
  • England
  • Male, 41+
  • (1 review)


77%

Nice and beautiful place in a cool are of Auckland.


66%

The front desk staff are only available certain hours of the day (with random hours off inbetween) Free parking is actually street parking (you get a spot if you're lucky), if not you can pay a lot to park nearby.

Owner Comment (Hide)
Thanks for the review, We are only a small hostel, so we can't be open 24hrs unfortunately. However we have got the longest opening hours in the area for a small hostel, The opening hours which are clearly displayed are as follows: 8-1 2-6 and 7-10. As for the parking we have 3 off street parking spots and there is at least 20 on street parks. We haven't come across any issues over the past few year where a guest has to pay for parking. We hope this helps and enjoy the rest of your trip.

100%

Great place. met some nice people. mostly long termers in this place, ut if you sit down and say hello they are really friendly. being outside the city is pretty good, but i suppose that;s personal preference. about a 20min walk to the city. could maybe do with more bathrooms but its not bad. cool chillout area too

Owner Comment (Hide)
Thanks for taking time to leave us a review. We did have a few long term guests, however we have now minimised this for the upcoming summer season. We glad you enjoyed your stay with us and look forward to your return.

97%

I really liked this hostel a lot. The location was fantastic. The Ponsonby neighborhood is really cool with a lot of shops and restaurants. It's about a 20 minute walk to the city center, or you can just hop on the bus. The living room and back patio are great little hang outs spots while you are at the hostel. They also were really nice letting leave my bag while I took an overnight trip. The only issue I would say is that the bathrooms were kind of small.

Owner Comment (Hide)
Thanks for your feedback, we are pleased to hear that you enjoyed your stay with us. We are lucky to be located in a great part of town! Please do visit us again next time you are in Auckland, Cheers-The PB Team

89%

This is a very social hostel with commited staff and nice little extras such as free coffee. The courtyard is great to meet some fellow travellers. Special thanks to Koen fot the great welcome.

Owner Comment (Hide)
Thanks for taking the time to leave your feedback. We are pleased that you enjoyed your recent stay with us and liked our awesome courtyard area. We are really lucky to have a great guy like Koen working for us! We hope to see you again next time. Cheers-The PB Team

97%

Great hostel, arrived really late they left out key and instructions. Location is great, shops, banks and supermarket really close. Is about 15 min walk into city centre or you can get bus. Holly was amazing on reception helped me organise my transport around New Zealand, which I'm very grateful for. Would definitely stay there again, highly recommend.

Owner Comment (Hide)
Hey Jo, Thanks for taking the time to leave your feedback. We are pleased that you enjoyed your stay with us. It was a pleasure to help you out with booking your Stray bus and I hope you really enjoy your NZ adventure! Hopefully we will see you next time you are in Auckland. Cheers-Holly and the Team

86%

The showers really are very small, with not much space to put towels and clothes. Great location, helpful staff.

Owner Comment (Hide)
Thanks for the time to leave us a review, We are constantly trying to improve so its great to get feedback.Enjoy the rest of your trip and enjoy Nz.

86%

Really loved this place. Very homely, warm and nice freindly people, both staff and other travellers. Facilities good, with nice garden to sit in and comfy long area. Kitchen is fine too. Only negative is no secure storage for luggage if you're moving on or arriving early.

Owner Comment (Hide)
Thanks for taking the time to leave your feedback! We are pleased to hear that you enjoyed our hostel. In regards to luggage storage, we actually do have a secure lockup where guests can store baggage. Hope to see you next time! Cheers- The Ponsonby Team

100%

One of my favorite hostels- this was my second time staying. Really enjoyed the other travelers here and the staff was very friendly and helpful.

Owner Comment (Hide)
Thanks again for your awesome feedback! I'm sure we will be seeing you again very soon! Cheers-The PB Team

100%

GREAT hostel. I got in at 2 AM, but they left the key and door code out for me with a kind note. It was very nice room, comfortable bed, and good facilities. The staff were incredibly helpful and friendly.

Owner Comment (Hide)
Thanks for leaving your feedback, we are so pleased that you enjoyed your stay with us and keep returning! See you again, The Ponsonby Team

54%

Some staff members have attitude problems

  • 23rd Aug 2014
  • Novice Nomad
  • Anonymous
  • New Zealand
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Sorry to hear that you experienced problems with some staff members, we are very proud of our helpful and friendly staff, so this is sad to learn. I did email you to find out more about this, but did not get a response, please feel free to email us so we can gain more info. We did have you stay with us again after this, so I'm glad it did not deter you from choosing us again :-) We hope to see you next time. Thanks-The PB Team

94%

Fantastic place to stay. Great living area with SyTv and fireplace, with an outdoor seating area too. Wifi is free is you're longterm but otherwise you have to pay which is a pity. Also although the kitchen is great, it closes at 10.30pm and doesn't open until 7am so if you're an early riser or are getting home late, make sure you've kept some food and water in your bedroom. Location is lovely, very safe, on the inner and outer link bus routes and some nice paces to eat and drink nearby.


97%

Very nice little hostel! Cozy TV room, easy to get to know people. Staff was fantastic! Andy spent a LOT of his time to help me plan my NZ trip. Got me on the Stray bus, which was awesome!

  • 4th Aug 2014
  • Novice Nomad
  • Anonymous
  • Norway
  • Male, 25-30
  • (1 review)


80%

大部分都不錯,就是洗澡房太小,轉身都困難。

  • 20th Jul 2014
  • Novice Nomad
  • Anonymous
  • Hong Kong
  • Couple, 31-40
  • (1 review)


80%

The toilets for ladies on the second floor was cramped (you can see the door being "cut' by the toilet bowl) and the dorm beds were wobbly. Staff came in to change the bedsheets for the lower deck while i was sleeping on the upper deck at about 9am and my bed shook and creaked. Overall, it's a wonderful hostel for easy-going travellers- rooms and common areas were cosy, well-equipped kitchen and laundry; approachable staff and great location; supermarket, ponsonby and CBD in walking distance


94%

Great place to stay for a couple of stay!


77%

Homely and cosy place.


83%

Staff very helpful it's not bang central but 15-20 Mins from centre. Great place to stay though

Owner Comment (Hide)
Thanks for taking the time to leave your feedback. We are pleased that you enjoyed your recent stay and found the staff to be friendly. I hope your trip all goes to plan and you make it to Christchurch on time ;-) Cheers, Holly & The PB Team

74%

Not a bad place, bathrooms were teeny and the beds were slightly rickety. Nice and quiet though, and staff were friendly enough.

Owner Comment (Hide)
Thanks for taking the time to leave your feedback. We are very sorry to hear that you felt our bathrooms were small, however we do keep them spotlessly clean, we hope that it didn't affect your stay too much. We are pleased to hear that you enjoyed our peaceful location and friendly staff. Please do visit us again next time you are in Auckland- Thanks, The Ponsonby Team

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