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Ponsonby Backpackers Reviews

2 franklin rd , ponsonby , auckland, Auckland, New Zealand

Reviews & Ratings Explained


389 Total Reviews
  • 83%Value For Money
  • 86%Security
  • 89%Location
  • 89%Staff
  • 88%Atmosphere
  • 87%Cleanliness
  • 81%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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An extremely nice hostel that you can tell is looked after and ran well. There were very nice common areas (one inside and one outside), with nice bathrooms and kitchen too. The rooms were of decent size, with very nice beds (I slept well!). Location was fantastic, seconds away from a very bustling street, or a 15 minute walk into the city center. Only thing that lacked was no lockers in my room, and no included Wi-Fi (it is 2014 NZ!!!). A shoutout to Cowen who was an awesome staff member!

Owner Comment (Hide)
Thanks for leaving us a review.We are pleased to hear that you enjoyed your stay with us. We are very lucky to have an amazing outdoor space that the guests can enjoy.Good to hear you had a great sleep on our new mattresses. Providing more WIFI & lockers is something we are looking into.We do see ourselves lucky to be located in a great suburb- Ponsonby is great for bars & eateries. Koen is a legend around here and we appreciate all his hard work. Enjoy the rest of your travels Thanks- PB Team


I chose to return to this relaxed and easy going hostel . Smallish and perfectly placed with unobtrusive staff

  • 5th Dec 2014
  • Novice Nomad
  • Anonymous
  • England
  • Male, 41+
  • (1 review)


Nice and beautiful place in a cool are of Auckland.


The front desk staff are only available certain hours of the day (with random hours off inbetween) Free parking is actually street parking (you get a spot if you're lucky), if not you can pay a lot to park nearby.

Owner Comment (Hide)
Thanks for the review, We are only a small hostel, so we can't be open 24hrs unfortunately. However we have got the longest opening hours in the area for a small hostel, The opening hours which are clearly displayed are as follows: 8-1 2-6 and 7-10. As for the parking we have 3 off street parking spots and there is at least 20 on street parks. We haven't come across any issues over the past few year where a guest has to pay for parking. We hope this helps and enjoy the rest of your trip.


Great place. met some nice people. mostly long termers in this place, ut if you sit down and say hello they are really friendly. being outside the city is pretty good, but i suppose that;s personal preference. about a 20min walk to the city. could maybe do with more bathrooms but its not bad. cool chillout area too

Owner Comment (Hide)
Thanks for taking time to leave us a review. We did have a few long term guests, however we have now minimised this for the upcoming summer season. We glad you enjoyed your stay with us and look forward to your return.


Situated in a more trendy part of Auckland (Ponsonby), you're right around the corner from delicious brunches and lunches as well as a variety of banks, etc. The staff at Ponsonby were wonderfully helpful. The hostel feels extremely homey. They offer communal BBQ nights as well. Tokens purchased through the hostel for WIFI were expensive, but that's nothing unusual as the internet in NZ is pretty bad in general. Great hostel. Would stay again.


I really liked this hostel a lot. The location was fantastic. The Ponsonby neighborhood is really cool with a lot of shops and restaurants. It's about a 20 minute walk to the city center, or you can just hop on the bus. The living room and back patio are great little hang outs spots while you are at the hostel. They also were really nice letting leave my bag while I took an overnight trip. The only issue I would say is that the bathrooms were kind of small.

Owner Comment (Hide)
Thanks for your feedback, we are pleased to hear that you enjoyed your stay with us. We are lucky to be located in a great part of town! Please do visit us again next time you are in Auckland, Cheers-The PB Team


This is a very social hostel with commited staff and nice little extras such as free coffee. The courtyard is great to meet some fellow travellers. Special thanks to Koen fot the great welcome.

Owner Comment (Hide)
Thanks for taking the time to leave your feedback. We are pleased that you enjoyed your recent stay with us and liked our awesome courtyard area. We are really lucky to have a great guy like Koen working for us! We hope to see you again next time. Cheers-The PB Team


Great hostel, arrived really late they left out key and instructions. Location is great, shops, banks and supermarket really close. Is about 15 min walk into city centre or you can get bus. Holly was amazing on reception helped me organise my transport around New Zealand, which I'm very grateful for. Would definitely stay there again, highly recommend.

Owner Comment (Hide)
Hey Jo, Thanks for taking the time to leave your feedback. We are pleased that you enjoyed your stay with us. It was a pleasure to help you out with booking your Stray bus and I hope you really enjoy your NZ adventure! Hopefully we will see you next time you are in Auckland. Cheers-Holly and the Team


The showers really are very small, with not much space to put towels and clothes. Great location, helpful staff.

Owner Comment (Hide)
Thanks for the time to leave us a review, We are constantly trying to improve so its great to get feedback.Enjoy the rest of your trip and enjoy Nz.

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