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Ponsonby Backpackers Reviews

2 franklin rd , ponsonby , auckland, Auckland, New Zealand

Reviews & Ratings Explained

83%

Rating
419 Total Reviews
  • 80%Value For Money
  • 84%Security
  • 87%Location
  • 85%Staff
  • 84%Atmosphere
  • 86%Cleanliness
  • 78%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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77%

A nice place! Old house, and great atmosphere. Amazing couches and big tv with many dvd's. Downsides.. quite a lot of rules. Kitchen closed at 10 (I think) etc. And although Ponsonby is a nice neighborhood, its quite a walk to the Queens st area. But overall a good stay.


77%

In general, the hostel was very noisy at night, even during the 'quiet hours'. The place could use a good cleaning but it has an excellent location. The staff are friendly and helpful.

Owner Comment (Hide)
Hi thanks for taking time to leave us a review, We're happy to hear you found our staff friendly and helpful. We do find ourselves lucky to be located in a great suburb. We pride our hostel on it's cleanliness and our cleaning staff work hard to ensure this, bathrooms and kitchen are cleaned every single day thoroughly. We do hope you will come and visit us again next time you are visiting Auckland! Thanks- The Ponsonby BP Tea

86%

A solo traveler, I enjoyed the ease to reach the hostel, just a hop off the inner green line and a wee walk down the hill. Not noisy, the odd guest who doesn't have a sense of others, but that is the same in most any place. The staff was available and attentive to my needs and queries. The bed was good. The old house is really nice, carpeted, nothing new but cushy and dampens the noise. Enjoyed the outdoor seating for a lounge before dinner. Met a few people and enjoyed my stay. Cheers

  • 20th Mar 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 41+
  • (1 review)

Owner Comment (Hide)
Hi thanks for taking time to leave us a review, We are happy you enjoyed your stay with us enjoying our amazing outdoor area that helped you make new friends. :) Always happy to hear the staff were attentive and that you also enjoyed the charm of our old house here in Ponsonby. Enjoy the rest of your travels - The PB team

60%

Our twin room was tiny with bunk beds instead of the usual twin beds. There was nowhere to put clothes except on hooks on the wall and nowhere to put our cases except beside the bunk beds. We were very glad that we only booked to stay one night at Ponsonby Backpackers and would not recommend it to other mature travellers.

Owner Comment (Hide)
Hi thanks for leaving us review, Sorry to hear you felt our rooms were small. We are constantly trying to improve, so it's great to get feedback. Enjoy the rest of your trip around NZ - The PB team

100%

I LOVE this hostel! Travelling on my own it is always nerve racking when arriving at a new place but this place is so friendly and welcoming I had no problem making friends straight away. The staff are fantastic and will help you in anyway they can. I can honestly say Ive never been to a cleaner hostel, kitchen is spotless and coming from someone who doesnt cook at hostels I have whipped up a few things! Rooms are great, really comfy, TV lounge is immense, great atmosphere, recommended to every1

  • 15th Mar 2015
  • Novice Nomad
  • Anonymous
  • England
  • Female, 25-30
  • (1 review)


100%

It s the place to stay if you are going to auckland

Owner Comment (Hide)
Hi thanks for taking time to leave us a review, We're happy to hear you enjoyed your stay with us. If you are ever in Auckland again we would love for you to come back and stay with us. Enjoy the rest of your travels - The PB team.

89%

Great hostel! Friendly, accommodating staff and lovely atmosphere. It's right in the heart of Ponsonby and has a lovely garden area to chill out in if you feel like staying in.

Owner Comment (Hide)
Hi thanks for taking time to leave us a review, Always pleasing to hear that staff were friendly and you enjoyed our lovely atmosphere. We are lucky to be located in a great suburb- Ponsonby is great for bars and eateries and it's still easy to get into the city. We hope to see you again should you return to Auckland. The PB Team

The reviews below do not count toward the property's recent rating.
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89%

Had a really nice stay here, staff is really friendly as the other travelers i met there. Probably one of the best hostel in town !

  • 17th Feb 2015
  • Novice Nomad
  • Anonymous
  • France
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Hi thanks fro taking time to leave us a review, Always happy to hear the staff were friendly and that you enjoyed your stay. It was great to have you stay with us. If you're ever back in Auckland please be sure to come back and stay with us. Enjoy the rest of your travels. Thanks PB team

94%

We started and finished our NZ trip here. We arrived one day later because of missed flight connection and they adjusted our reservation without any problem. The hotel manager borrowed us her personal notebook when we needed to install our gps. Auckland is busy city but here you feel like at home and can relax yourself in a quiet place with friendly atmosphere. Stayed in other hostels too but this one we 100% recommend!


83%

Friendly staff, great location. Room was definitely "cosy". Surprised I had to pay for wifi, very unusual these days. It would be better to add a couple of dollars to the bed rate and then offer free wifi.

Owner Comment (Hide)
Hi thanks for taking time to leave us a review. Glad you enjoyed your stay with us and you found our awesome staff friendly. Free wifi is something we might look into for the future, however you will find travelling around New Zealand that this is common and that you ll have to pay for Wifi in most places. We do hope you will come and visit us again next time you are visiting Auckland! Thanks- The Ponsonby BP Team

97%

One of the nicest hostels I have ever stayed at. Nice people, family alike atmosphere, clean and nicely located! You can sit outside and enjoy life surrounded by awesome people.

  • 3rd Feb 2015
  • Novice Nomad
  • Anonymous
  • Germany
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Hi! Thanks for the great review. We are happy to hear you found the hostel clean and friendly and nicely located. We hope to see you again! The Ponsonby Team.

80%

Bathrooms were TOO small. Other than that, great staff, really great location and cozy accomodations.

Owner Comment (Hide)
Hi Thanks for taking time to leave us a review. Really happy to hear you enjoyed our awesome location and the staff were great. We do hope you will come and visit us again next time you are visiting Auckland! Thanks- The Ponsonby BP Team

94%

One of the best environments for meeting other travelers I've experienced. It was wonderfully warm and friendly, and I will definitely go back next time I pass through Auckland


94%

Nice hostel, bit out of town but bus stop nice and close. Right near a busy high street with loads of bars, restaurants and shops.

Owner Comment (Hide)
Thank you for taking time to leave a review. We are pleased to hear that you enjoyed your stay. Like you says we are a wee bit further out of town, however it is only a 20 minute walk to the city centre and the buses do run frequently down to town from just around the corner. Ponsonby is great for bars and eateries and we're happy you enjoyed the area. We do hope you will come and visit us again next time you are visiting Auckland! Thanks- The Ponsonby BP Team

74%

An excellent atmosphere with nice deskpeople. Their knowledge could be better though. Loved my stay here


63%

Nice hostel, had a nice stay. Only the staff was really unfriendly :/

  • 23rd Dec 2014
  • Novice Nomad
  • Anonymous
  • Germany
  • Mixed Group, 18-24
  • (1 review)

Owner Comment (Hide)
Thanks for leaving us a review. Always happy to hear thatyou enjoyed your stay. Sorry to hear that you found one of the staff unfriendly, as we usually get great feedback about the staff. We do hope you will come and visit us again next time you are visiting Auckland! Thanks- The Ponsonby BP Team

89%

An extremely nice hostel that you can tell is looked after and ran well. There were very nice common areas (one inside and one outside), with nice bathrooms and kitchen too. The rooms were of decent size, with very nice beds (I slept well!). Location was fantastic, seconds away from a very bustling street, or a 15 minute walk into the city center. Only thing that lacked was no lockers in my room, and no included Wi-Fi (it is 2014 NZ!!!). A shoutout to Cowen who was an awesome staff member!

Owner Comment (Hide)
Thanks for leaving us a review.We are pleased to hear that you enjoyed your stay with us. We are very lucky to have an amazing outdoor space that the guests can enjoy.Good to hear you had a great sleep on our new mattresses. Providing more WIFI & lockers is something we are looking into.We do see ourselves lucky to be located in a great suburb- Ponsonby is great for bars & eateries. Koen is a legend around here and we appreciate all his hard work. Enjoy the rest of your travels Thanks- PB Team

86%

I chose to return to this relaxed and easy going hostel . Smallish and perfectly placed with unobtrusive staff

  • 5th Dec 2014
  • Novice Nomad
  • Anonymous
  • England
  • Male, 41+
  • (1 review)


77%

Nice and beautiful place in a cool are of Auckland.


66%

The front desk staff are only available certain hours of the day (with random hours off inbetween) Free parking is actually street parking (you get a spot if you're lucky), if not you can pay a lot to park nearby.

Owner Comment (Hide)
Thanks for the review, We are only a small hostel, so we can't be open 24hrs unfortunately. However we have got the longest opening hours in the area for a small hostel, The opening hours which are clearly displayed are as follows: 8-1 2-6 and 7-10. As for the parking we have 3 off street parking spots and there is at least 20 on street parks. We haven't come across any issues over the past few year where a guest has to pay for parking. We hope this helps and enjoy the rest of your trip.

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