- France, Male, 25-30
- 38 reviews
Far from the town but very nice place!
- England, Female, 18-24
- Avid Traveller
- 12 reviews
Dorm, guests and staff friendly and helpful. Quite a strange bunch of locals wandered in after hours - lots of loud drunken arguments. Shame because otherwise has the makings of a great hostel
- Netherlands, Female, 18-24
- Novice Nomad
- 5 reviews
The hostel is way far out of the centre of Adelaide. The staff I met in the evening were very nice, checken out in the morning was weird because you have to do it though a webcam? Not very personal.
Hi, I’m sorry to hear you were unhappy about the hostel but in the interest of fairness I would like to put up a reply. Your first comment about the hostel’s location, as our name suggests Port Adelaide Backpackers we are located in Port Adelaide. We are not in the city centre of Adelaide, we are in the centre of Port Adelaide. And we’ve never claimed anything else. There are advantages to being in Port Adelaide; way more free car parking, we are closer to the beach and we are way cheaper than the city hostels. I’m glad to hear you were happy to meet our staff during the evening. That would have been Derek, our onsite manager. He is a very nice and friendly guy who always enjoys helping our guests. As to the skype, our virtual receptionists are based in the Philippines. They are skyped through from 8:00am to 9:00pm. They are all college graduates of Hotel Restaurant Management, which is a four-year University course. On top of that, they had six weeks training on how to manage our hostel. Example, giving directions to banks, taxis, train station, beach etc; they can tell you about the local restaurants, they are experts on the local area and how to run a hostel. The only thing they cannot do is carry your bags up to the room. But let’s face it, when was the last time you went to a hostel and they done that? We are a small family business, not a large company or a multi-hostel chain. I can give you many examples of other companies using either automated tellers or outsourced labor. To name a few, most of the Telco companies have people answering the phones in the Philippines or India. A large burger chain that we all know has an automated ordering system and you pay by a credit card; all the supermarkets now have self-check out. I could go on all day. All of those examples are multi-billion dollar businesses who are much more able to afford the Australian wages than we are. The advantage of the online receptionist is they keep our cost down while still offering a full service. With our cost down, that is why we don’t have to charge as much as the other hostels so you get cheaper accommodation.
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