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Portus House Istanbul Reviews

Mumhane Cad, 31, Kemankes Mah. Karakoy, Istanbul, Turkey

Reviews & Ratings Explained

93%

Rating
219 Total Reviews
  • 91%Value For Money
  • 96%Security
  • 94%Location
  • 93%Staff
  • 90%Atmosphere
  • 94%Cleanliness
  • 90%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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94%

Great location for such a big a city! Staff was helpful but sometimes difficult to understand. Very clean and the breakfast is a great plus!


100%

Superb hostel with brilliant customer service.

  • 30th Oct 2014
  • Novice Nomad
  • Anonymous
  • England
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Thank you for your kind comments. It was a pleasure to host you all! Hopefully until next time, With Love from Istanbul, Your humbled Portus Team

97%

Lovely staff, great location not far from Taksim with easy access to the old town (short walk or T1 tram). We switched to this side of town after spending our first few nights in Sultanahmet, and much preferred this location! Rooms and facilities are clean and nice.

Owner Comment (Hide)
You have such great taste to prefer this location over the old city! After all, who wants to be in Disney World all day & night? Sunny Regards from Karaköy, Your Portus Team

86%

Excellent, helpful staff, but would suggest clearer directions on how to find the place.

  • 10th Sep 2014
  • Novice Nomad
  • Anonymous
  • Australia
  • Mixed Group, 41+
  • (1 review)


34%

Not only a little value for money. Small room. Noise from other room. narrow stair to get upiside. Bad one night experience, should not change the original place.

Owner Comment (Hide)
Dear Yang, We are very surprised and saddened by your comment. I wonder what one must have had to endure in order to provide the worst of all ratings. Would you please kindly enlighten us? 1. Sorry your neighbors were noisy. It happens sometimes, we do kindly interfere when it is brought up to us. 2. I just measured our stairs, they are exactly 135 cm wide. 3. Value for money: no comment, it is truly relative. Warm Regards from Istanbul, Your Portus Team

89%

Portus House is located 5 minutes away from Karakoy dock and tram stop, 10 mins to Galata Tower. Location is therefore outstanding for this little B&B. Rooms are nice and clean and breakfast is very good. Staff also is really willing to help. We stayed at this hostel 2 times during our stay in Turkey. Highly reccomended!

Owner Comment (Hide)
Dear Guest, Thank you so much for sharing your experience with the rest of the community. It was great to have you and we look forward to welcoming you again one day. All the Best from the entire Portus Staff

100%

special thanks to the friendly night staff

Owner Comment (Hide)
Thank you so much. It was a pleasure to meet you. Our nigh owls were delighted to help at any hour :)

97%

The hostel staff was wonderful. One of the staff members even took us to help find the best place to buy apple tea when we couldn't find it. He was willing to do this during his time off and he was very helpful. The only complaint was there wasn't hot water consistently. Several times we had to take lukewarm showers.

  • 14th Jul 2014
  • Novice Nomad
  • Anonymous
  • USA
  • All Female Group, 31-40
  • (1 review)

Owner Comment (Hide)
Thank you so much for your praise. We like to contribute to the ultimative Istanbul experience, so almost no wish is too much for us. Thank you also for the feedback regarding the water. We checked and were not able to lock down an issue, though we will definetely keep an eye on it. Hopefully until next time. Warm Regards, Your Portus House Team



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