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Portus House Istanbul Reviews

Mumhane Cad, 31, Kemankes Mah. Karakoy, Istanbul, Turkey

Reviews & Ratings Explained

89%

Rating
208 Total Reviews
  • 87%Value For Money
  • 91%Security
  • 93%Location
  • 89%Staff
  • 85%Atmosphere
  • 93%Cleanliness
  • 87%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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86%

Excellent, helpful staff, but would suggest clearer directions on how to find the place.

  • 10th Sep 2014
  • Novice Nomad
  • Anonymous
  • Australia
  • Mixed Group, 41+
  • (1 review)


34%

Not only a little value for money. Small room. Noise from other room. narrow stair to get upiside. Bad one night experience, should not change the original place.

Owner Comment (Hide)
Dear Yang, We are very surprised and saddened by your comment. I wonder what one must have had to endure in order to provide the worst of all ratings. Would you please kindly enlighten us? 1. Sorry your neighbors were noisy. It happens sometimes, we do kindly interfere when it is brought up to us. 2. I just measured our stairs, they are exactly 135 cm wide. 3. Value for money: no comment, it is truly relative. Warm Regards from Istanbul, Your Portus Team

89%

Portus House is located 5 minutes away from Karakoy dock and tram stop, 10 mins to Galata Tower. Location is therefore outstanding for this little B&B. Rooms are nice and clean and breakfast is very good. Staff also is really willing to help. We stayed at this hostel 2 times during our stay in Turkey. Highly reccomended!

Owner Comment (Hide)
Dear Guest, Thank you so much for sharing your experience with the rest of the community. It was great to have you and we look forward to welcoming you again one day. All the Best from the entire Portus Staff

100%

special thanks to the friendly night staff

Owner Comment (Hide)
Thank you so much. It was a pleasure to meet you. Our nigh owls were delighted to help at any hour :)

97%

The hostel staff was wonderful. One of the staff members even took us to help find the best place to buy apple tea when we couldn't find it. He was willing to do this during his time off and he was very helpful. The only complaint was there wasn't hot water consistently. Several times we had to take lukewarm showers.

  • 14th Jul 2014
  • Novice Nomad
  • Anonymous
  • USA
  • All Female Group, 31-40
  • (1 review)

Owner Comment (Hide)
Thank you so much for your praise. We like to contribute to the ultimative Istanbul experience, so almost no wish is too much for us. Thank you also for the feedback regarding the water. We checked and were not able to lock down an issue, though we will definetely keep an eye on it. Hopefully until next time. Warm Regards, Your Portus House Team

100%

Fantastic place to stay, every member of staff was friendly, helpful and made us welcome, a great reflection on the people of Turkey. Thank you

  • 1st May 2014
  • Novice Nomad
  • Anonymous
  • England
  • Couple, 41+
  • (1 review)

Owner Comment (Hide)
Thank you very much for your humbling words. Indeed, it was a pleasure to serve you and we are happy to contribute to a pleasant experience for you. Every time. Hoşcakalın! Your devoted Portus Team

The reviews below do not count toward the property's recent rating.
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97%

Wonderful staff, great location!


100%

Really clean, more a hotel than hostel - lovely beds, bottles of water on arrival and maps in the room. Amazing service too- We had to leave for the airport at 5am and they had organized a packed breakfast for us as we wouldn't make the free breakfast. Upgraded on our first night. Highly recommend!


97%

Portus House was an excellent choice. Although not exactly in the epicenter of Istanbul, it is located within walking distance from everything you would like. Staff was always warm and willing to help us in any way and made us feel welcome and "at home". The house was super clean - it definetely was cleaner than most of the hotels I have stayed in and I have stayed in quite a lot of good hotels. The room was spacious and always warm (we visited Istanbul in a period of heavy snowing weather).

  • 11th Dec 2013
  • Novice Nomad
  • Anonymous
  • Greece
  • Male, 31-40
  • (1 review)


89%

Perfect place (for me), nice and friendly stuff. Very clean! Nice breakfast. I missed only common room.


97%

A great Hostel for couples or if you're travelling with a friend and happy to stay in a place where you are needing to meet other people. This place is classy and modern and very reasonable value given the quality of the facilities.


97%

Staff was awesome! Very friendly and helpful! They go out of their way to help you and make you feel at home. Highly recommend this place! Very clean :) and great value for your money!


100%

Absolutely incredible hostel! More so a low budget hotel, perfect for couples or people who want something quieter or more private, but in saying that the atmosphere is still really friendly and social. Location is perfect and the staff have been the best I've experienced during my trip (travelling through 21 countries)! Highly recommend!


91%

This is a small and cozy boutique type hostel that feels more like a hotel or a b&b than a hostel. Not the place for party types but perfect for folks looking for a clean and comfortable place away from the bustle of the city. The location just around the corner from Galata bridge is awesome as is the free breakfast that is served by a member of the more than friendly staff. I would definitely recommend this hostel as it provided an awesome value for money.


100%

Staff were very friendly, rooms clean and roomy. The location is great because it is close to the action but away from the busy, noisy Sultanhamet area. Tram is close by, which is handy getting to/from the airport, but otherwise the main attractions are within walking distance. Thank you for a lovely stay :-)


100%

Easily one of the best hostels I have ever stayed at -- clean, comfortable, spacious and on top of all of that the staff is fantastic!


80%

Nice quiet place. Good and helpful staff. Great turkish breakfast. We hired a 3 day Cappadocia tour with the travel agency they recommended and everything was absolutely amazing! Totally recommended, and just a few euros more expensive than doing it on your own.


100%

I booked a room with 4 beds, but I only wanted one bed. There are no dorm rooms, so this was my fault.. I cycled to the hotel, half an hour after booking. The manager was really friendly. It was her right to charge the first night but didn´t charge me anythting, although it was less then 24hours to the check in time!! She speaks perfekt German and English and maybe other languages(turkish?). Her co-worker was also very friendly. Big points in staff!! have a nice stay


94%

We appreciated a lot the staff of the hotel, especially the little attentions, like giving us a take away breakfast when we had to leave at 5:00AM. Thank you :)


100%

Perfect location. Helpful and friendly staff. Use of kitchen was brilliant. Would stay here again!!


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