X

Home to the world's greatest Hostels

33,000 properties, 170 countries Over 3.5 million guest reviews 21 million bookings

Queens Hotel Euro Group Reviews

122 Church Road, Crystal Palace, London, England

Reviews & Ratings Explained

66%

Rating
120 Total Reviews
  • 71%Value For Money
  • 73%Security
  • 62%Location
  • 62%Staff
  • 62%Atmosphere
  • 71%Cleanliness
  • 59%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
Read our review guidelines »

  • Show:

83%

Basic accomm but clean and GREAT VALUE for money. Crystal palace metro is 2 min bus hop away and there are plenty of quick trains into London. Room was always cleaned perfectly and the staff friendly. Reception is always busy despite having 2 receptionists on the desk at busy times so you may have to queue to be served but always helpful when you get to them. Small charge for wi fi which was a bit annoying because I kept losing the connection. highly recommended if on a budget.

  • 3rd Feb 2016
  • Novice Nomad
  • Anonymous
  • England
  • Mixed Group, 41+
  • (1 review)


46%

Coooooooold. Lack of information.

  • 14th Jan 2016
  • Novice Nomad
  • Anonymous
  • Hungary
  • Couple, 18-24
  • (1 review)


80%

Queens Hotel was ridiculously low priced for the fact that it is in London. GIven that, really I can't complain. If you want to stay in a hotel for seriously cheap, this is the place for you. Interestingly, the building is really pretty and they have a proper concierge and lobby--something that can't be said of many London hotels. It's a real bargain.

  • 5th Jan 2016
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 41+
  • (1 review)


71%

The Queens Hotel is perfect if you are short on cash and need a bed for the night. My main issues with the Queens Hotel were the location (since we had to add two hours travel in and out of Central London) and the staff were not very friendly. I never had an issue with the front desk but our group was caught off guard by rudeness of the staff who were serving breakfast. We can there to eat and were willing to pay the breakfast and they refused to serve us anyway.


80%

Well every thing was allright apart from some of the reception staff as they were rude,they have to improve the customer service .


71%

Staff in general were helpful. Unfortunately we were in the wing and floor where it was new and works were still being carried out, which meant that by 9.30am guests were awaken by drilling and hammering. Also since there no Do Not Disturb signs housekeeping often knock and enter without waiting for an answer. Happened to us in the first 2 days. Towel rail was not properly screwed on and hair dryer didn't work after 2nd day. If these are corrected your stay should be enjoyable.

  • 30th Oct 2015
  • Novice Nomad
  • Anonymous
  • Malta
  • All Female Group, 18-24
  • (1 review)


49%

Ice cold bathroom Dirty carpet

  • 13th Oct 2015
  • Novice Nomad
  • Anonymous
  • Finland
  • Female, 18-24
  • (1 review)


49%

The staff were unfriendly & unhelpful. If u dared ask too many questions they became less cooperative & border line aggressive. It was quite clear that they could not cope with high volumes of customers. Not recommended for families with children.

  • 12th Oct 2015
  • Novice Nomad
  • Anonymous
  • Wales
  • Mixed Group, 41+
  • (1 review)




View all London Hotels

Please give us your feedback