Group Booking Terms and Conditions
Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking
General Group Booking Terms
By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.
- In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
- The booking deposit is non-refundable.
- Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
- Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
- Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
- It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
- Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.
Hostel Specific Terms & Conditions
The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.
Cancellation / No Show & Reduction in Numbers Policy
CONDITIONS FOR BOOKINGS
After reading the conditions for bookings, please sign and return this form in order to secure your booking. Signing the Booking Conditions Form confirms that you have read, understood and accept the Raasay House Conditions for Bookings.
Terms and conditions
Subject to availability, we can provisionally hold a place on a residential activity course for up to 10 days. Provisional bookings must be confirmed by completing and signing the Booking Form and paying a 50% non-refundable deposit. We accept Credit and Debit cards. All cheques should be in pounds sterling and made payable to Raasay House.
Once the Booking Form has been signed and the deposit paid the booking becomes firm. Payment of the balance for the total course fee is due not less than 8 weeks before the course date. If the booking is made less than 8 weeks before the course date, the full course fee is payable with the booking. In the event of non-payment of fees, Raasay House reserves the right to release your place.
Supplementary charges which occur during a course - eg loss or damage to equipment, damage to fixtures or fittings, and the cost of any phone calls made on your behalf, will be invoiced separately and payment due on departure. All accommodation and course fees include transport to and from the ferry terminal.
We reserve the right to increase our fees in the event of conditions arising that are outside our control, but once you have paid the full fee, which you can do at any stage, we will levy no further price rises on you. So, please consider paying in full when you book, to free you of worry about deadlines and price rises.
AMENDMENT OR CANCELLATION
Amendments: If you wish to change any of the booking dates or details after payment of the deposit, we will do our best to make the change, but we cannot guarantee that it will be possible. Any amendments must be requested in writing. If for any reason it is not possible to make a requested amendment, then the original booking remains a firm contract.
In the unlikely event numbers are not sufficient Raasay House reserves the right to cancel a course 4 weeks prior to start date and 100% fees will be returned.
Cancellation: If you wish to cancel your booking, you must notify us in writing. The cancellation takes effect from the date the notification is received by us. If you cancel a confirmed booking we will have to make a cancellation charge to compensate us for our administrative costs.
If you cancel more than eight weeks before your expected arrival date you will forfeit the 25% deposit portion of your fees. If you cancel less than eight weeks before the expected arrival date you will owe us all of the unpaid balance of the course fee.
Groups of 10 or more: If numbers increase we will endeavour to accommodate this. If numbers decrease for your group, as an agent for a group you will be liable for the appropriate cancellation fee. Full payment is due 8 weeks before commencement of the course. Late settlement results in an admin fee of 2% per month on the outstanding balance.
Cancellation fee for group bookings of 10 or more people:
26 weeks - 25% of total cost
18 weeks - 50%of total cost
12 weeks - 75% of total cost
8 weeks - 100% of total cost
Cancellation charges may be reclaimable from your insurance. Insurance is not included in the course fee. When you book, you should ensure that you take out adequate insurance to cover all eventualities through a reputable broker.
We will not be liable to pay any compensation if we are forced to cancel or change any aspect of the course due to circumstances beyond our control which we or our suppliers could not have reasonably foreseen or forestalled. Such circumstances include, but are not restricted to, war or threat of war, terrorist activity, riots or civil strife, industrial disputes, natural or nuclear disasters, fire, bad weather, closure of airports, ports or stations, cancellation or changes in schedules by air, land or sea carriers.
Raasay House holds public liability insurance. We strongly advise our clients to arrange their own insurance to cover personal accident or cancellation.
Raasay Outdoor Centre Ltd, trading as Raasay House, is licensed by the AALS Adventure Activities Licensing Service no R0724. Raasay House is a Royal Yachting Association Recognised Teaching Centre and adheres to specific guidelines and recommendations promoted by the national governing body for each outdoor pursuit. Raasay House complies with the requirements of the Fire Prevention Office of the Highlands and Islands Fire and Rescue Service.
The courses and activities offered at Raasay House may be strenuous at times, but are within the capabilities of persons of average health. However, participants should ensure that they are in a satisfactory state of health before embarking on a course or other activities.
At the time of booking, clients are required to fully advise Raasay House, and follow up in writing, of any illness, disability, social or behavioural problems that a participant has, or has recently experienced, which might affect the participant or any other participants during their course. We reserve the right to exclude any participant before or after course commencement, if we have not been fully advised, or if, in the opinion of Raasay House Management, his/her behaviour is incompatible with other course participants. If this happens, the client will be liable for all additional costs incurred or claims from third parties, and Raasay House Management will not be liable for any compensation. Raasay House reserves the right to exclude from the activity programme or the house any person whose behaviour is deemed inappropriate or endangers themselves or others.
Whilst a wide range of activities are available to guests, Raasay House cannot guarantee a completely free choice at any given time. Every effort will be made to complete course programmes, but all courses and activities are subject to the prevailing weather and other unavoidable conditions. Raasay House reserves the right to alter and cancel programmes.
We will try to sort out any problems as soon as you notify us of them. If you want to complain during your stay, please contact a Director or senior staff member. If the problem cannot be sorted out satisfactorily, please notify us in writing within 7 days of the completion of the visit, setting out the full details of the complaint. We will then do our best to reach a satisfactory solution.
Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.
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