Reef Backpackers Reviews
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AVOID! When we arrived they had no record of our booking or deposit. Took an hour to sort out despite my email confirmation which I had a printed copy of. Then we went to our private room 2 teenagers had broken in and were laid on the bed. The staff didn't do much about this apart from ask them to leave - breaking and entry not a crime in oz? So we had to stay somewhere else. The communal areas were filthy with suitcases emptied on the floor etc.
- Novice Nomad
- Couple, 18-24
- (1 review)
The hostel was fully booked when we arrived. We had to go to another motel, with which the Reef has an arrangement. We were given 3 rooms before getting one with nobody inside... Very bad organization.
We checked in out if office hours (7.30pm) and when we rang the man who checked us in was very unhelpful. Although I had my booking reference details from hostelworld to show him, he said he couldn't find it and I should get on to them about my deposit! The next day however it was easily sorted by a lovely Canadian girl and the manager. The hostel is filthy, the kitchen disgusting. They ask you to have a 3 min shower yet they leak constantly so really it is irrelevant. It's cheap but yuk!
big rooms and nice kitchen, nice common rooms upstairs bathrooms need a renovation but the downstairs bathrooms are good