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Relais Florence Reviews

Via della scala 48, Florence, Tuscany, Italy

Reviews & Ratings Explained

87%

Rating
163 Total Reviews
  • 83%Value For Money
  • 90%Security
  • 93%Location
  • 90%Staff
  • 81%Atmosphere
  • 87%Cleanliness
  • 83%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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91%

We liked the friendly owners. Keeping our luggage when we already checked out was very pleasant. Only the kitchen in de double room apartment could use some pots and pans.

Owner Comment (Hide)
DEAR TSJERK, THANK YOU, SEE YOU SOON, REGARDS PIERO

86%

Such a cute little B&B. great value for money. Very secure and in a great location. We couldn't get our aircon working, but it wasn't that bad, and the bathroom had bad ventilation, but that didn't bother us to much either. Great pizza place down e road aswell that they recommended us. Cheap and great food! Highly recommend!

Owner Comment (Hide)
DEAR JACLYN, THANK YOU, SEE YOU SOON, REGARDS PIERO

100%

Pietro is very professional, helpful and friendly. He made us feel at home, we would definitely stay there again!

Owner Comment (Hide)
DEAR MARISA, THANK YOU, SEE YOU SOON, REGARDS PIERO RELAIS FLORENCE

71%

As the previous feedback states, the host was helpful with recommendations. However our room was in actually apartment 3 blocks away and we never saw him again after checking in. He said we could call for anything, but we don't have phones. Also I'm usually not picky with beds but it was one of the most uncomfortable beds I've slept in, we both woke up sore. And the room is incredibly noisy and you hear everything on the street. Also plates, cutlery etc would be useful for the kitchenette

Owner Comment (Hide)
DEAR BRITTANY, THANK YOU, SEE YOU SOON, REGARDS PIERO

91%

Hosts & owners, Marcela & Piero went out of their way to help us with our luggage which was delayed by the airlines. We couldn't be more appreciative. The room was huge, with TV, 'frig, microwave, couch & chair. Bedding & towels were nice. Piero helped us map out where to go in our two days there and recommended 3 places to eat; we went to one of them and it met our expectations - delicious food and locals were eating there too.

Owner Comment (Hide)
DEAR SUZANNE, THANK YOU, SEE YOU SOON, REGARDS PIERO

94%

The owner Piero was very helpful and the room was excellent value for money and excellent facilities. It was noisy on a night from people and traffic passing in the early hours but then if you want a prime location for visiting the sites there will be late night revellers so would be the same for any accommodation in the location.Would definitely recommend and use if visited again

Owner Comment (Hide)
DEAR DIANA, THANK YOU, SEE YOU SOON, REGARDS PIERO RELAIS FLORENCE

60%

Security and location good for the price. Piero gave us a friendly welcome and waited up for us on our late arrival. The staff is easy to communicate with via email. The room though was lacking, beds were uncomfortable and lumpy, room itself has a tall ceiling and was cold and damp the entire visit (grant it was raining in florence but nowhere else did we feel such indoor dampness). Would benefit from new mattresses and maybe a dehumidifier to take the dampness out of the air maybe.

Owner Comment (Hide)
Dear Amola, Thank you, See you soon, Regards Piero



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