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Residenza Millennium Reviews

Via Degli Orti Oricellari, 31, Florence, Italy

Reviews & Ratings Explained

69%

Rating
147 Total Reviews
  • 60%Value For Money
  • 80%Security
  • 100%Location
  • 60%Staff
  • 60%Atmosphere
  • 60%Cleanliness
  • 60%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

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69%

We booked a superior double and looking at the pictures on their website this should have come a terrace or balcony and four poster bed. On arrival we were given a standard twin per their website descriptions. Rather than lady on desk sorting out she put us on to the owner who insisted out the 'double' actually meant 'twin' and that no superior rooms were advertised! Caveat emptor!

Owner Comment (Hide)
Dear Sir, first you booked a double room not a double bed room. You also specified on your reservation you were two male when you were a man and a woman. We gave you a room with double bed anyways even if you booked a twin. Rooms with terrace were all booked, and actually for those dates costed two times what you paid. On hostelworld we show also rooms with no terrace and no four posted bed, rooms here go up on availability and price in your case we never confirmed you booked a room with terrace



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