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Residenza Santa Croce Reviews

Santa Croce 598a, Santa Croce, Venice, Italy

Reviews & Ratings Explained

72%

Rating
525 Total Reviews
  • 66%Value For Money
  • 79%Security
  • 79%Location
  • 72%Staff
  • 59%Atmosphere
  • 79%Cleanliness
  • 69%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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77%

The check-in place and real hostel was different. We had to walk all the way through the bridges. It was irritating to go back and move in hot weather. The room was nice, though. It was very close to the station, San Marcoula. It was located in the narrow, dark street, so it was little scary to move at night. It is great hostel for short staying. It had water-boiling machine, and refrigerator.


89%

check in office and room both within 5 min. walk from train station Santa Luca. Staff was very friendly and helpful. Baggage deposit after check out at office free of charge. Small room


80%

They've got a strict "No Guest policy" with a 500 euro fine which was unfortunate. Also the main lobby is a mile away from the apartment where the 6 person mixed dorm was.


54%

The check-in office is in a different place than the room, something that is not stated anywhere as far as I am concerned. The staff was not friendly nor not-friendly. There was no internet during my whole stay of two days. The location of the room is good, near to a super-market and not very far away from San Marco's square. Apart from that, the room was clean enough as well as the bathroom.


66%

Nice enough room but not a hostel vibe at all, more like a shared hotel room. There are a lot of rules and it's incredibly irritating that the directions they give are for the office, and the actual room where you stay is on the other side of town in a completely unmarked building.


57%

I only stayed one night at this hostel before going to another one in Venice. I was disappointed with the lack of facilities (mainly the fact that there is no wifi). If you're looking for just a place to sleep and shower and nothing else at all, this place is fine - it's clean and quiet, but if you want a hostel atmosphere and any staff assistance or anything of the sort, this isn't the place to get that. The fact that 5 keys were required to get into my room was also a tad irritating.


69%

The biggest issue i had was the check in desk being across town from the actual hostel. Even this wouldnt have bothered me very much if i hadnt gotten lost for an hour before finding the check in desk. Also any time i needed to ask a question the only option was to call unless i wanted to walk back over there and with my luggage that wasnt happening. The room was clean though, and very secure because you needed three keys to get into your room.


60%

EVERYWHERE in the hostel(!), inside and outside the room, there were threatening signs, very offensive for the guests, assuming that the guests were thieves, vandals or just idiots. The signs exibited sentences like "if you do this or that we will find out and we will immediately fine you/ take a certain amount of money from your account". Gives you a kafkian feellng. In sum, you pay for a room and have this constant fear of being punished for doing something wrong, of being the next sign...


83%

Fantastic location, however it isn't stipulated prior that the location outlined on the map is actually the office for the booking which you need to go to, only to be told the hostel apartments are a further 15-20minyte walk over the water. Great but were frustrated at being mislead especially with heavy bags x otherwise fab, and adore the local bars. Want to go back, miss Venice already, beauts 💕 x


69%

Venice is expensive, so this was a good value in that respect. it is close to the train station, rooms were away from front desk if you are simply looking for somewhere just to sleep, this is the place security was good, 3 different keys to get into room beds were semi-comfortable


69%

Some of the rooms are a bit of walk from the check-in center, but I didn't have any problem finding the location, and the walk was acceptable. The facilities are very clean and new and they provide a water kettle as well. However, the Wi-Fi didn't work and for me this was a huge problem--I was traveling alone and I believe there were only three other guests in total (no manager). I would have liked more security measures or at least a phone when there were so few people around.

  • 22nd Apr 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)


66%

The hotel itself and the check-in office are in different place,20 mins walk!!! Not suggest for ppl who have big luggage.

  • 15th Apr 2014
  • Novice Nomad
  • Anonymous
  • Thailand
  • Female, 25-30
  • (1 review)


77%

Better to have wifi in the room.

  • 5th Apr 2014
  • Novice Nomad
  • Anonymous
  • China
  • Female, 18-24
  • (1 review)


63%

Delayed Review: Stayed here during Carnivale. The prices were incredibly elevated and generally it wasn't worth the price. The main office is quite far so staff weren't really within a convenient area of communication. Generally quite clean but the rooms were gloomy with no social area.




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