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Rest Up London Reviews

172 New Kent Road, London, England

Reviews & Ratings Explained

74%

Rating
766 Total Reviews
  • 72%Value For Money
  • 74%Security
  • 73%Location
  • 85%Staff
  • 70%Atmosphere
  • 75%Cleanliness
  • 68%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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66%

Hostel has a nice vibe, but facilities were not what I was expecting. Water flooded out from the en-suite shower room (even into the common corridor) as the shower drainage did not drain water quick enough during showers. After reporting it, they said someone would fix it the next day, but still no change in situation. Wifi available only in reception area (didn't work in TV room for me), which get very crowded when huge tour groups arrive.


57%

Too late check in at 03pm

Owner Comment (Hide)
Dear Guest, I do need to thank you so much for taking the time to provide your personal feedback after your stay. We are a big hostel offering accommodation for a large number of guests and we need to allocate time for our dedicated housekeeping time to make our hostel spotless. We are very much looking forward to welcoming you back in I hope not too distant future. Alex Guest Relations Manager

83%

Nice hostel, very clean and friendly. Good value for £ and nice food. Would Defo stay here again

  • 20th Sep 2015
  • Novice Nomad
  • Anonymous
  • England
  • Female, 31-40
  • (1 review)

Owner Comment (Hide)
Dear Guest, Thank you very much for taking your valuable time to provide us with an amazing feedback following your recent stay with us.I am delighted to hear that you found our staff awesome and that you truly enjoyed your stay with us.We certainly enjoyed looking after you and we hope to have the pleasure of welcoming you back again in the not too distant future. Alex Guest Relations Manager

57%

Not entirely impressed, staff were not very friendly. Made the simple mistake of thinking breakfast was free and when a staff member told me I needed to pay (which I was quite happy to) it was in a rude and unfriendly manner. The location is good, the wifi is free and the bar is cheap, however my room was very cramped, the lights didn't work, the beds unstable and the toilet outside our room was filthy. YHA is A LOT better and shall be staying there next time.

  • 19th Sep 2015
  • Novice Nomad
  • Anonymous
  • England
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Dear Guest, Thank you for your detailed review.You commented on so many different aspects of your stay and please rest assured we toked them all on board and we are looking for ways to improve in the shortest time. I truly hope to welcome you back when next in London. Alex Guest Relations Manager

97%

Its a great place to stay, d mor u stay long is d mor u will see dat some of d staffs are indeed very helpful not just because of money but they really mean it. Especially d two ladies & dnew guy at d back of d desk

Owner Comment (Hide)
Dear guest, Thank you very much for your wonderful review here on Hostelword.com . I am incredibly pleased to hear that you enjoyed your recent stay with us, the hostel facilities as well as the service extended to you by our colleagues. Service is our top priority and it is encouraging to hear that our staff is willing to go above and beyond to meet your expectations.We are very much looking forward to welcoming you back in I hope not too distant future. Alex Guest Relations Manager

86%

Compared to other hostels, I felt there was space in the bedrooms (no bunk beds 20 cm below the ceiling... and the light bulb). Staff is friendly and the hostel is well located as the Tube station is not far and many buses connect it to the main landmarks.


80%

I was there for one night with my 7 year old son. We had a room that was right next to the female shower room which was quite noisy till late at night. I know someone has to be there but I wish it had been someone else!


100%

Thanks everyone all people very kind and hardly very clean room good good

  • 13th Aug 2015
  • Novice Nomad
  • Anonymous
  • South Korea
  • Male, 18-24
  • (1 review)


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