Rialto Star Reviews
Reviews & Ratings Explained
The rating percentage is calculated from customers who booked within the last 12 months.
All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
Read our review guidelines »
Fantstic customer service, staff will do much to facilitate your stay. They came out to find us after we got lost, gave easy to follow directions to points of interest and the facilities are well kept and in like new condition.
The hostel and location we paid for turned out to be a different hostel. The directions took us to another hostel in a completely different location. Apart from that everything was ok but not great. The bed linen was a little dirty and everyone kept to themselves.
A little shocked to realise the company had gone under and was being run by another company altogether. We arrived at the office in Venice where nobody was around to answer the locked door. After a call and 15 minutes of waiting a man then arrived to pretty much take us to the other side of venice. We were struggling to keep up with all our bags. The wifi needs serios review as well as the shower facilities. It looks like it may go at any minute. Place was clean though!
I stay at the Sweet Dreams 2 nights, they change the location of my room fro the main place to an apartment no so close to the main part of the city, this without a previews notice. The apartment was good and clean but was just rebuilt and there were not kitchen facilities to cook, and the AC didn't work. The staff was available to help with everything. I didn't have any trouble with them.
Great staff, very informative and friendly. The Hostel wasn't what we were expecting. Upon arrival, we were shocked to find that the hostel had moved locations. A notification prior to our arrival would have been great. I am glad a nice Venitian was kind to call them for us so that we didn't have to lug our bags around the city any longer.