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Rigolemo Guesthouse Reviews

Palguin, 115, Pucon, Chile

Reviews & Ratings Explained


6 Total Reviews
  • 80%Value For Money
  • 60%Security
  • 87%Location
  • 93%Staff
  • 90%Atmosphere
  • 70%Cleanliness
  • 73%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

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The staff was a little helpful giving some suggestions on things to do in town. Security is not that great, the doors to the rooms are always wide open, even if you lock it when you leave it will likely be open when you come back. One of us had a towel stolen during our stay. One of the beds was broken. The shower was really cold (though that problem was apparently solved later in the day). Beside all these things the hostel is in a pretty good location.

Owner Comment (Hide)
Hi. Thanks for your comment. We figured out these problems and it would be a pleasure for us to give you the opportunity to join our hostel a second time without any incidents. We ´re sorry about that and of course we ´re happy about every suggestions for improvements. Our biggest improvement is that you don ´t have to worry about wasting time to find the best agencies for your adventures. We ´re doing this job for you. And shared rooms have separate spaces in the closet with lockers.


Run by a lovely family it is located between the town centre and the beaches, near the plaza. The town is very small so nothing is far away. The owner is very friendly and there is always someone on hand to help. There was never a problem with their WiFi. On the minus side when it is full there are not enough showers / bathrooms, there are no lockers and the kitchen equipment is old. However they are always making improvements and I am sure it will get even better.

Owner Comment (Hide)
Thanks for your comment. You ´ve been a welcoming housemate..so...Our shared rooms have separate spaces in the closet now. Of course with lockers. One bathroom is now completely renovated. And hopefully this will fasten the shower intervals. The kitchen got some new improvements too. Hope to see you again.


We really loved staying at Rigolemo, nice environment, nice garden, nice people. We felt like the owner really cared about us all, she tried to help us in every way she could. A really nice person she is. We also loved it, because we felt like home. There were also tables outside to eat with your friends or to meet other people staying at the hostel. We are looking forward to spending our next vacation at Rigolemo. We are willing to see those nice people again (the owner, owner's sons).

Owner Comment (Hide)
Gracias me encanta que la gente se sienta como si estuviese en casa !


Hostel has a really nice feel and the owner and her family are lovely. It is in a great location and is cheap compared to other hostels in Pucon. The main drawback is that it´s a bit chaotic, stuff is unorganised and a bit dirty. The rooms are clean though. It really does feel like a lived in family house and you will be welcomed! We´d stay there again if we were visiting Pucon.

Owner Comment (Hide)
Thanks that you take your time to comment us. It was a pleasure to have you staying here in our hostel. As you know the kitchen is a shared room too. We clean the kitchen two times every day. We ´re sorry about it if you felt that is unorganised. But no excuses. We gonna work on that.

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