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Riverside Palace Hostel Reviews

No. 14 Tho Xuong Lane, Au Trieu Street, Hoan Kiem, Hanoi, Vietnam

Reviews & Ratings Explained


86 Total Reviews
  • 89%Value For Money
  • 90%Security
  • 94%Location
  • 90%Staff
  • 78%Atmosphere
  • 88%Cleanliness
  • 80%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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The only problem is the signage of the hotel. The hotel name on my booking was different to the actual name on the building. So when we arrive at the correct building, we weren't sure and kept on walking.

  • 6th Sep 2015
  • Novice Nomad
  • Anonymous
  • Australia
  • Couple, 31-40
  • (1 review)


Excellent staff


Very helpful staff and a great location! Good value for money too!


We had a great stay here and were so impressed with the welcoming, helpful and English speaking staff. They went out of their way to help us with everything from laundry to flights, trips and information. They were always chatty, smiling and never pushed anything on us. We spent two separate nights here, both rooms were comfy, clean and had good working air con. Breakfast is included and there is lots of variety!

  • 14th Jul 2015
  • Novice Nomad
  • Anonymous
  • England
  • Female, 25-30
  • (1 review)


For info: name has changed to splendid upiter hotel. Rooms are nice but the ones facing toward the street where a bit noisy. Also rooms close to reception are noisy (can hear telephone ringing at night etc). Staff was nice and breakfast ok.


the staff was very friendly and helpful! they also offer all kind of tours and tickets for good prices, after negotiating. as the hotel is very central, everything can be walked by feet


1. The location is so perfect, 5-min walk to central lake and 1-min walk to Hanoi Cathedral. 2. It is supremely quiet inside the room, which is a great privilege since motorbikes in Hanoi are flowing all the time. 3. Atmosphere is not so good, I can barely find public areas with backpackers but only a restaurant with mostly none in it. I think I will visit it again next time I come to the city.


The staff went above and beyond my expectations! They helped me with anything I could possibly need. The location is a bit of a walk from the main part of the city, but it is nice for something a bit quieter. My only issue is I couldn't really get the wifi working in my room, but other than that I would absolutely stay again!!


Once we checked the fun began; - This was not the hotel they took us too, we ended up in there sister hotel the Splendid Jupiter. - The bed was a ¾ and not a double. - painfully small (no room for one suitcase never mind 2 and room to move around). - The bed was so hard it was like sleeping on a bed without a mattress, I wish that were an exaggeration but unfortunately it isn't. - To top all this off the room came with hair and dirt. - I could go on but don't have enough characters


Perfect location in the old quarter..1 minute walk to the shops/restaurants.. Staff are all really helpful and all speak good English. They booked all our trips. I would highly recommend this hotel to anyone staying in Hanoi.

  • 23rd Apr 2015
  • Novice Nomad
  • Anonymous
  • England
  • Male, 18-24
  • (1 review)

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