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Riverside Palace Hostel Reviews

No. 14 Tho Xuong Lane, Au Trieu Street, Hoan Kiem, Hanoi, Vietnam

Reviews & Ratings Explained


91 Total Reviews
  • 97%Value For Money
  • 97%Security
  • 100%Location
  • 97%Staff
  • 97%Atmosphere
  • 97%Cleanliness
  • 97%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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We stayed for 3 nights. The hotel staff & manager Mr.philip were already waiting for us at the lobby. We were served with welcome drink and recommended what good local food to try & tourist spots to visit surrounding the old quarter areas. Actually we didn't prepare any plan so we were glad to receive good recommendations from them. Our 2 days halong bay cruise also booked thru the hotel on arrival day.

  • 5th Feb 2016
  • Novice Nomad
  • Anonymous
  • Netherlands
  • Male, 25-30
  • (1 review)


Very nice hotel , friendly people ,good location , good English speaking reception , they book a tour to ha long bay , and sapa , give us good price and the best trip I when in Vietnam . Hight a recommen this hotel .. I will come back


The room is clean and the bed is comfortable The hotel location is so so convenient and near the church ! Most importantly , the staff are so nice and helpful. When you encounter any problems , just seek help from them , the staff must help you !!! Here , really thank you Philip ,Nathan , and other staff !


Brilliant hotel in Hanoi. Arrived and we were offered drinks and then shown to our room. Staff were very helpful throughout and arranged our Halong Bay cruise and our train tickets to Hue. Rooms clean and comfortable, with good air con. Breakfast very good in morning. They kept our bags safe when we went to Halong Bay, and also gave us a room free of charge to shower and relax in on our return, just before the night train. Highly recommend.


During my asian trip we stayed 1 night on this hotel and it was the best property we found ! We choose a private double room, it's cheap and very clean and there is a lot of space. They provide service like landry, bus tickets, train tickets, tourism tour for Halong bay or Sapa for very good prices. The breakfast is very good and tasty. And all the staff ( Philip the director is a very cool and good guy, very friendly ) is very cool, serious and they will help you for everything you need.


The only problem is the signage of the hotel. The hotel name on my booking was different to the actual name on the building. So when we arrive at the correct building, we weren't sure and kept on walking.

  • 6th Sep 2015
  • Novice Nomad
  • Anonymous
  • Australia
  • Couple, 31-40
  • (1 review)

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