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Roommates Penang Reviews

17 B, Lorong Chulia, Penang, Malaysia

Reviews & Ratings Explained

88%

Rating
471 Total Reviews
  • 92%Value For Money
  • 84%Security
  • 93%Location
  • 88%Staff
  • 83%Atmosphere
  • 88%Cleanliness
  • 87%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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74%

Overall is good. It will better if the morning shift staff be more friendly. The staff in night shift is friendly.

  • 11th Oct 2014
  • Novice Nomad
  • Anonymous
  • Malaysia
  • Mixed Group, 18-24
  • (1 review)


37%

The reason for the low rating is that, when we showed up at the hostel they informed us they overbooked and didnt even offer us a sorry. The just told us to check out other hostels in the area. After making an advance booking, this is not acceptable.

  • 4th Oct 2014
  • Novice Nomad
  • Anonymous
  • India
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
We are very very sorry for what happened. It should not happened in the first place. Yes our staff should have taken the initiative to help you secured alternative accommodation nearby. We shall ensure that same should not happen again. Once again on behalf of Roommates our sincere apology.

71%

Toilet and shower in the same stall - makes things a bit crowded (and you have to wipedown the toilet each time you use it). Bit noisy (thin walls).


89%

Very nice stay at Roommates - we got clean beds, the facilties were good and it was quite silent there, as there were few people staying right now. The staff were very talkative, informative and nice to chat with, especially the more grown up ones. The two younger men though, didn't seem very enthusiastic about their job. Location is also very good - one minute from Lb Chulia (one of the main roads) and Love Lane, two minutes from Little India and walking distanse to rest.


86%

These guys really knew what they were doing when putting this place together, individual lights and international plug for each bunk and a curtain on each bed. The only downside for me was that I was cold at night, we didn't have an air conditioner controller and so it was on or off (I did notice on my last day that all the controllers were at the front desk so perhaps we could just have asked for it to be changed at night.)

Owner Comment (Hide)
Thanks Maria for informing us. Will immediately inform future to ask for the air conditioner controller if the room is too cold or warm.

97%

I stayed in the female dorm, clean and comfortable. The staff were friendly and helpful and organised my onward travel to the Cameron highlands. Good location to hawker stalls, convenience shops and cafes in Georgetown. Also good breakfast and use of washing machine.


94%

Good location. The room is very clean, with air-conditioning. Every bed has own light and curtain which keeps privacy and convenience. The reception space is also very cozy and atmospheric where I liked to stay and take rest SO MUCH after a whole-day-tour! Staff there are also kind and willing to help. The water in one of the shower rooms had difficulty to drain but staff there took care of the problem immediately.


94%

Laundry facilities very convenient! Wifi a little weak in the rooms.

Owner Comment (Hide)
Thanks Christina will look into the wifi problem. regards

80%

Simple average hostel, good location, clean!


89%

The room was good with your own light, plug and curtain. Kind staff and very well located.


94%

Kind, informative and welcoming staff who were English speaking and very happy to provide help and recommendations. The hostel was very clean. Dorm beds were bigger than single beds, very spacious and comfy. Each bed comes with an individual reading light and plug socket, and each bed has it's own curtain for privacy. Dorms are also air conditioned. Free breakfast in the morning is toast and/or eggs with tea or coffee. roommates is is in a good location for exploring Penang and close to bars.


80%

Clean place, Air conditioned (important in hot places), Friendly staff, Good location, Met a lot of like minded people.

  • 15th Aug 2014
  • Novice Nomad
  • Anonymous
  • India
  • Male, 31-40
  • (1 review)


100%

Loved it!


91%

This was by far the best hostel I stayed at during my months traveling. The staff are friendly and extremely helpful whilst the hostel itself is located in the perfect location for exploring Georgetown and the surrounding areas. If getting to Georgetown by bus, get off at Butterworth station and use the ferry as it puts you much closer to the hostel than the bus station on the island itself. Overall, a great place to stay!


80%

Nice hostel in the main tourist part of town but close to most things and good bus links. All the facilities you need light lamp curtain and added bonus of kitchen and on site washing. Barbara is very helpful and cheery. A good comfortable stay with soft beds!!


91%

Beds comfortable and noise-free, complete with privacy curtain and international sockets, reading light. Excellent location. Top hostel.


89%

A lovely little place in a great location (especially if you love Indian good). It was great how in the dorms there were curtains around the bed to give you maximum privacy. AC was powerful and you could turn it on whenever you wanted it. The owner was very friendly and seemed to genuinely care about going a guests. The lady that checked me in in the evening was super welcoming.


91%

This is a really great place. It is a little removed from the backpacking alley and love lane, but a 5 minute walk from there tops. The facilities are some of the best I've been in. The beds are super comfortable with a little shelf and plug right next to the bed. The curtain gives you a lot of privacy and helps with the sunlight. The showers are excellent as well. There are lockers for everyone. If you are coming at an odd hour, confirm someone will be awake. The 24 hour reception is weak.


97%

This is the best hostel i have stayed! The staff is friendly and answer are your question. Breakfast is super. You get eggs and jam and toast. The place is spotless clean. The rooms are greath. The beds are super and very good matrass. All the rooms are aircontitiond. Its a easy place to meet people. You can choose to travel alone or join the other roomies to have dinner. If you travel alone or with a group, the nicest place to stay. I recommand it for everybody.near to all facilities you need.


97%

The staff is excellent. Very friendly and helpful. I would stay here again!

Owner Comment (Hide)
Thank you. Will inform all our staffs to keep it up.

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