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Roommates Penang Reviews

17 B, Lorong Chulia, Penang, Malaysia

Reviews & Ratings Explained

85%

Rating
497 Total Reviews
  • 89%Value For Money
  • 82%Security
  • 93%Location
  • 85%Staff
  • 76%Atmosphere
  • 85%Cleanliness
  • 83%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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97%

Excellent staff, friendly and helpful!


60%

This hostel is split up into two hostels, if you book a 4 pax dorm you will be sent to a small building. This means not meeting many people, breakfast is simple, toast and if you are lucky an egg, coffee was very nice. Staff was unpolite when the wifi wasnt working it felt like "it was my problem" I dont like that attitude and changed to the 80s hostel which I really enjoyed, meeting people and even more comfort

  • 18th Jan 2015
  • Novice Nomad
  • Anonymous
  • Netherlands
  • Male, 18-24
  • (1 review)


86%

nice wee place which is clean and centrally located, easy to get around Georgetown on foot and the rest of the island by bus, we actually stayed for 3 nights and then came back a week later for another 2 nights after Langkawi so we could fly to Melaka, would stay again, only thing is if you're having a few drinks the rooms are very close to the small social area and people can get a bit annoyed if they go to bed early.


94%

The place is tiny but well designed, maximizing available space. The A\C was struggling in the dorm, hence there were mosquitoes at night.


94%

Spent three nights here and was very satisfied. The staff was very helpful and the free coffee was great. I think I had read in a review about this place before booking that there were bed bugs. I did NOT experience a bed bug problem. Met great people here and enjoyed my stay!


89%

Nice hostel with very comfy bed. Hard place to meet people, but I enjoyed my stay!


89%

I booked for 1 night but extended by stay to 5 nights. I really like the hostel, it's got a nice chill out area in the reception so it's good for chatting to other guests. The dorm beds are the cubby hole type with the curtain, plug socket and light. Everything is clean, central location, lockers for valuables, nice breakfast of toast, eggs, tea and coffee. Friendly and helpful staff also. If I return to Penang I'll stay here again.


94%

The staff were very friendly and helpful. Shower/toilet areas were clean. I stayed in the 4 person mixed dorm, and the beds offer a lot of privacy with curtains. There were small lockers just outside the room (bring your own lock). The temperature in the room was a bit cold, but that was fine. WiFi was strong. I'd recommend this place to others.

  • 6th Dec 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 41+
  • (1 review)


69%

I booked a room for the hostel roommates. But when I arrived, I had to go to the hostel roommates 2. This hostel is close to the other, but the atmosphere is very quiet. I didn’t’ met other people. Furthermore I had bed bugs in my bed and some bites the next morning!


86%

Nice clean small place. Helpful staff. Wifi was shaky but that seemed pretty true in Penang in general. Curtains, power source, and light for each dorm bed. Breakfast (included) is toast and if you want to hard boil your own eggs. Free coffee, tea.


80%

Keep up the good work!

  • 15th Nov 2014
  • Novice Nomad
  • Anonymous
  • Malaysia
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Thanks Kent.

89%

Really welcoming and helpful staff. Love the curtains on each bed to get a bit of privacy. No key and door to dorm doesn't lock but there is always someone downstairs so I guess they would stop any intruders, and there are small lockers outside the dorm to store valuables. It is small but well designed and very clean. Great hostel :)


71%

There is just that one guy who made the stay and thus the atmosphere a bit weird. One evening he came and told us to be quite at 7:30pm, we werent partying, just talking. The other day he yelled for hours to someone on the phone, you could here that throughout the hostel. Then he started a discussion with another guest about why women shouldnt work, but rather do the household. He enters rooms not knocking on the door. The other staff was nice though. Cleanliness is perfect. Breakfast ok.

Owner Comment (Hide)
I am so sorry to hear that. Will look into the matter and ensure same would not happen again.

74%

We booked a 4-bed female dorm, which was not situated in the Roommates building that you see in the photos here, but in another shoplot a street away. Location is good, with most of the tourist attractions within walking distance. The room we had was bare and basic, but beds and pillows were comfortable. Not the best hostel I've stayed in, but fine for a 1-night stay.


86%

The location is easy to find. The environment of the hostel is good. Bed is comfortable and it's good that they provide curtain for each bed. Staff there are really helpful and friendly. Their also provide some recommendations for searching hostel in the next destination and place to go. Very good hostel!


74%

Overall is good. It will better if the morning shift staff be more friendly. The staff in night shift is friendly.

  • 11th Oct 2014
  • Novice Nomad
  • Anonymous
  • Malaysia
  • Mixed Group, 18-24
  • (1 review)


37%

The reason for the low rating is that, when we showed up at the hostel they informed us they overbooked and didnt even offer us a sorry. The just told us to check out other hostels in the area. After making an advance booking, this is not acceptable.

  • 4th Oct 2014
  • Novice Nomad
  • Anonymous
  • India
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
We are very very sorry for what happened. It should not happened in the first place. Yes our staff should have taken the initiative to help you secured alternative accommodation nearby. We shall ensure that same should not happen again. Once again on behalf of Roommates our sincere apology.

71%

Toilet and shower in the same stall - makes things a bit crowded (and you have to wipedown the toilet each time you use it). Bit noisy (thin walls).


89%

Very nice stay at Roommates - we got clean beds, the facilties were good and it was quite silent there, as there were few people staying right now. The staff were very talkative, informative and nice to chat with, especially the more grown up ones. The two younger men though, didn't seem very enthusiastic about their job. Location is also very good - one minute from Lb Chulia (one of the main roads) and Love Lane, two minutes from Little India and walking distanse to rest.


86%

These guys really knew what they were doing when putting this place together, individual lights and international plug for each bunk and a curtain on each bed. The only downside for me was that I was cold at night, we didn't have an air conditioner controller and so it was on or off (I did notice on my last day that all the controllers were at the front desk so perhaps we could just have asked for it to be changed at night.)

Owner Comment (Hide)
Thanks Maria for informing us. Will immediately inform future to ask for the air conditioner controller if the room is too cold or warm.

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