Group Booking Terms and Conditions
General Group Booking Terms
- The booking deposit is non-refundable.
Hostel Specific Terms & Conditions
The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.
Cancellation / No Show & Reduction in Numbers Policy
Confirmation for group bookings will only be confirmed when we have received a 50% non-refundable deposit. On payment of cash or confirmation of the monies being in our bank account, will confirmation of the booking be sent to you in writing?
Final payment to be done a week before arrival, Group/Term Discounts are only valid if Full payment is made before arrival. Unless organized otherwise in writing.
All monies paid on or before arrival are non-refundable. (Credit Cards have an extra 5% surcharge) International payments have a R100 Currency Charge and a confirmation delay. NB! We do not accept Cheques.
Additional Terms and Conditions
We have a strict policy with regards groups that they pay before arrival
If you choose to pay on arrival, we can’t guarantee your booking
If another group books and pays before you they will get preference
We will (try) in-form you before that there is another Group Enquiry, to give you the opportunity to pay before them but we don’t guarantee this.
We in-force this because groups take up a large space in our establishment, due to this we have to turn away other potential bookings.
If the group does not arrive we loose the other booking
The choice is up to you if you want to take the chance of doing payment on arrival
This is Due to the size of the Group and/or the amount of time you are coming to stay for, we have to be very specific about payment. On acceptance of your booking we remove your places from our allocations on all booking sites across the world, resulting in us turning away other potential customers. This is why we insist on a Deposit and full payment asap and the full amount 7 days before arrival, if for any reason we allow you to make final payment on arrival you would be liable for the Room, Dates and numbers of the booking you Confirmed for in the original booking.
We are able to take Groups up to 200 plus people, Group Discounts are available, these are only valid if Full payment is made before arrival. The payment time can only be changed if this has been agreed to in writing with management.
WHAT DISCOUNTS ARE BASED ON
Discounts offered are dependent on the time of year, the size of the Group and/or the Duration of the Stay, if any of these changes then the Discount will need to be adjusted accordingly and re-calculated. Due to the complexity of large group bookings, Discounts needs to be negotiated with us directly.
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