Rotorua Downtown Backpackers Reviews
Reviews & Ratings Explained
The rating percentage is calculated from customers who booked within the last 12 months.
Read our review guidelines »
Friendly atmosphere, clean rooms, warm even in the middle of winter, very helpful staff, literally in the middle of the town, wifi working without any problems, computers available.
The kitchen area was poorly arranged and too cramped without enough stovetops to cope with busy mealtime periods. It would be better to get rid of the TV area with couches and replace it with tables and chairs so that people could eat their meals in comfort. The TV was playing too loud all the time. The courtyard area was a good idea, but it should also be a non-smoking area. Better labelling of recycling bins would encourage their use. Male bathroom lights were not working for 2 days.
- Novice Nomad
- New Zealand
- Male, 41+
- (1 review)
Hide older reviews
Needs a facelift. The carpets are dingy and frayed and worn. Could do with brightening the place up a bit. The staff didn't really seem to care, apart from the one on reception who I must say was extremely friendly, happy and helpful!! Couldn't fault her at all. Lovely person. The bathrooms were really quite dirty, especially around the sinks with a large build up of scum around/on the hand basins. Felt dirty whenever had to go in there. Was glad not to be staying too long.
Great location but the toilets and kitchen we're quite basic. The staff were very helpful though and it felt very safe.
Extremely basic room, and under equipped fridge/freezer facilities. Needs reading light, a chair or two and a table as minimum in the bedroom. Didn't like the hostel very much, and poor value compared to others we have stayed in this week.
Good location in downtown Rotorua right next to the I-Site tourist info center and walking distance from restaurants. Staff were very friendly. Comfy beds. They have lockers for your valuables, and free wifi, which seems to be unusual in New Zealand.
Very friendly and helpful staff from front desk to cleaners to security. Free wifi is good (temperamental) but still it's free. Loads of free movies, free coffee/tea. Two of three showers in ladies bathroom are powerful. Free hairdryer is nice touch. Would recommend ST bins in ladies bathroom and a hand-dryer instead of towels because they just pile up and look messy. Keep the friendly staff e.g. Kat, Fraser, Arms. Nice place. Would recommend.
I really liked the location of this hostel and the staff were friendly and helpful. The kitchen was clean and well stocked, but the bathroom could have been cleaner and maintained better.
Staff at reception was lovely. Wifi could not be reached in the dorms and also the top bunk was very close to the ceiling meaning it was very awkward for the person sleeping on the top bunk.
Great place, would stay here again. Hostel is really well designed with good outdoor space and indoor area for socialising. Kitchen seemed to overflow a bit too much into seating area (especially noise) but somehow it worked and really appreciated the extra fridge. KAT on the front desk was fantastic with all advice and problems and made the stay a real joy - full marks to her. Good location too.
Good location. Nice spacious double bed room. Big kitchen and decent amount of showers and toilets.
I really enjoyed my stay here! I stayed for 5 nights (I planned to stay 2). It's a great location (close to bus station and a cafe next door for a good breakfast). The room are clean and comfy and it's quiet at night. The showers are great and downstairs there is a living room with a lot of movies to see and a good kitchen. And most of all, the staff is really nice (especially Kat at the reception). They all make sure that you have a good stay! All in all, GREAT HOSTEL!
- Novice Nomad
- Female, 18-24
- (1 review)
I thought it is a really nice hostel. Definetly would go back. The staff is really nice and the free wifi works really well. Besides that you get free pasta, rice, coffee and tea, which is also very nice. The rooms are quite big, a bit warm tough because of the window in the ceiling.
An okay hostel, great location and once you know where to park, it is easy to park! The hostel had everything you needed but our room wasn't the cleanest.
Friendly staff made up for a slightly below average, but cheap hostel.
Decent hostel, with very nice staff. I was in a 6 bed female dorm and mattresses and duvets were both good. Free pasta and coffee were a nice touch. Bathrooms were clean, water is hot in the morning, but you have to wait a bit longer in the afternoon. I spent 3 nights, two were good, and one less so because of a drunk guy yelling in the hallway after midnight, but there's nothing you can do against morons. Would recommend.
My stay here was awesome. Cath from the reception must win the award for best reception staff! Location is perfect and it was very clean
Excellent nice cheap Hostel right in the middle of Rotorau . Staff were very nice and helpful. Free unrestricted Wifi. Very large Dorms with comfortable beds . Book here , you want regret it