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Rotorua Downtown Backpackers Reviews

1193 Fenton St, Rotorua, New Zealand

Reviews & Ratings Explained


90 Total Reviews
  • 76%Value For Money
  • 82%Security
  • 96%Location
  • 84%Staff
  • 78%Atmosphere
  • 82%Cleanliness
  • 75%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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All the things is good in here! The staffs are helpful especially morning shift that one. The female dorm is good to hv a big window..clean and not small. But the first day hv some roadwork outside so is noisy but not their problem. The main problem is no hot shower! Just cold!And I asked one of the staff she just said you can let the water go for 5 mins,then you will got. But after 5mins is my body get used to cold water. Anyways still good to stay in here if you don't mind cold shower.

  • 19th Jan 2015
  • Novice Nomad
  • Anonymous
  • Hong Kong
  • Female, 25-30
  • (1 review)


The room had no air ventilation at all and it was impossible to sleep due to the heat and stuffiness. The top bunk was was way too close to the roof and very uncomfortable.


Stuff was very friendly and helpful, Sara helped me out with here recommendations and advices where to go and what to do. Hostel is very clean, they do cleaning of bathrooms 3 times a day, if necessary even more. Overall very good experience!

  • 21st Nov 2014
  • Novice Nomad
  • Anonymous
  • Slovenia
  • Male, 31-40
  • (1 review)


Too small of a common area for the size of the hostel. There is only one fridge and during dinner time not enough cooking supplies/space

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Friendly atmosphere, clean rooms, warm even in the middle of winter, very helpful staff, literally in the middle of the town, wifi working without any problems, computers available.


The kitchen area was poorly arranged and too cramped without enough stovetops to cope with busy mealtime periods. It would be better to get rid of the TV area with couches and replace it with tables and chairs so that people could eat their meals in comfort. The TV was playing too loud all the time. The courtyard area was a good idea, but it should also be a non-smoking area. Better labelling of recycling bins would encourage their use. Male bathroom lights were not working for 2 days.

  • 25th Apr 2014
  • Novice Nomad
  • Anonymous
  • New Zealand
  • Male, 41+
  • (1 review)


Don't stay here unless you have to.


Needs a facelift. The carpets are dingy and frayed and worn. Could do with brightening the place up a bit. The staff didn't really seem to care, apart from the one on reception who I must say was extremely friendly, happy and helpful!! Couldn't fault her at all. Lovely person. The bathrooms were really quite dirty, especially around the sinks with a large build up of scum around/on the hand basins. Felt dirty whenever had to go in there. Was glad not to be staying too long.


Great location but the toilets and kitchen we're quite basic. The staff were very helpful though and it felt very safe.


Extremely basic room, and under equipped fridge/freezer facilities. Needs reading light, a chair or two and a table as minimum in the bedroom. Didn't like the hostel very much, and poor value compared to others we have stayed in this week.


Good location in downtown Rotorua right next to the I-Site tourist info center and walking distance from restaurants. Staff were very friendly. Comfy beds. They have lockers for your valuables, and free wifi, which seems to be unusual in New Zealand.


Very friendly and helpful staff from front desk to cleaners to security. Free wifi is good (temperamental) but still it's free. Loads of free movies, free coffee/tea. Two of three showers in ladies bathroom are powerful. Free hairdryer is nice touch. Would recommend ST bins in ladies bathroom and a hand-dryer instead of towels because they just pile up and look messy. Keep the friendly staff e.g. Kat, Fraser, Arms. Nice place. Would recommend.


I really liked the location of this hostel and the staff were friendly and helpful. The kitchen was clean and well stocked, but the bathroom could have been cleaner and maintained better.


Staff at reception was lovely. Wifi could not be reached in the dorms and also the top bunk was very close to the ceiling meaning it was very awkward for the person sleeping on the top bunk.


Great place, would stay here again. Hostel is really well designed with good outdoor space and indoor area for socialising. Kitchen seemed to overflow a bit too much into seating area (especially noise) but somehow it worked and really appreciated the extra fridge. KAT on the front desk was fantastic with all advice and problems and made the stay a real joy - full marks to her. Good location too.


Nice place, didn't have any problems.


Good location. Nice spacious double bed room. Big kitchen and decent amount of showers and toilets.


I really enjoyed my stay here! I stayed for 5 nights (I planned to stay 2). It's a great location (close to bus station and a cafe next door for a good breakfast). The room are clean and comfy and it's quiet at night. The showers are great and downstairs there is a living room with a lot of movies to see and a good kitchen. And most of all, the staff is really nice (especially Kat at the reception). They all make sure that you have a good stay! All in all, GREAT HOSTEL!

  • 29th Dec 2013
  • Novice Nomad
  • Anonymous
  • Netherlands
  • Female, 18-24
  • (1 review)


I thought it is a really nice hostel. Definetly would go back. The staff is really nice and the free wifi works really well. Besides that you get free pasta, rice, coffee and tea, which is also very nice. The rooms are quite big, a bit warm tough because of the window in the ceiling.


An okay hostel, great location and once you know where to park, it is easy to park! The hostel had everything you needed but our room wasn't the cleanest.

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