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Rotorua Downtown Backpackers Reviews

1193 Fenton St, Rotorua, New Zealand

Reviews & Ratings Explained

86%

Rating
100 Total Reviews
  • 80%Value For Money
  • 80%Security
  • 100%Location
  • 100%Staff
  • 80%Atmosphere
  • 80%Cleanliness
  • 80%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

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86%

you have to get used to the smell of the town. at daytime, it's okay, at nighttime it's almost unbearable - I woke up because of the smelliness. but that has nothing to do with the hostel itself which is absolutely fine. it's on the the high street, very close to the bus stops in front of the i-site. rooms are tidy and spacious, with an extra laundry rack at each bed and a lockable little box under the beds. kitchen is linked to common room and outside area. the staff was very helpful! thanks!


The reviews below do not count toward the property's recent rating.
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77%

Ideal location next to i-site and pubs. Stayed in a twin room and it was really quiet (a real bonus over crash palace). The room itself wasn't very nice though with only a skylight (can't see it at all from bottom bunk and can see it way too much from top bunk haha) and the carpet in need of an update but it seemed clean enough. Room was secure and staff helpful. Good for a quiet nights sleep in the centre but I wouldn't spend a long time staying there.


71%

A pretty average hostel, to be honest. One member of staff was lovely, the other that we encountered was a little rude. We had to remind them in the evening that we had no bed sheets (even though we were told it would be 'soon' at midday). The common room is quite small and chaotic, but has nice facilities. The shared bathroom was fine, and the bedroom was comfortable enough, but we probably wouldn't stay here again - there were nicer looking places close by.


54%

The kitchen was filthy with spilt food on the work tops, cooked pasta pieces in one of the sinks, dirty pots left lying about. One of the girls on reception was ok the other was quite rude and not very helpful, and she also forgot to give us a message from our rafting company which meant we stood outside for an hour waiting for them. Toilets and showers were not very clean. The worst hostel I have stayed at anywhere in the world.

  • 6th Feb 2015
  • Novice Nomad
  • Anonymous
  • England
  • Mixed Group, 31-40
  • (1 review)


94%

Nice hostel, friendly staff and free pasta, rice and WiFi. TV with many movies.


80%

All the things is good in here! The staffs are helpful especially morning shift that one. The female dorm is good to hv a big window..clean and not small. But the first day hv some roadwork outside so is noisy but not their problem. The main problem is no hot shower! Just cold!And I asked one of the staff she just said you can let the water go for 5 mins,then you will got. But after 5mins is my body get used to cold water. Anyways still good to stay in here if you don't mind cold shower.


77%

We travelled to Rotorua by bus so the location was very handy - only a couple of metres away from the coach bus stop and info centre. We thought that although the twin room was basic, it was still good value for money. The hot water from the shower was a little unpredictable.


63%

The lounge area was disappointing. People shouldn't be allowed to sleep there; if people want to sleep, tell them to go to their rooms. We walked in for the first time and saw 5 people just passed out in random places. It made the place feel very lousy. Also, the noise regulation. What the hell? I couldn't sleep at all because people were constantly shouting, playing music, and slamming doors and banging things against the walls. This was my least favorite place to stay during my time in NZ.


57%

The room had no air ventilation at all and it was impossible to sleep due to the heat and stuffiness. The top bunk was was way too close to the roof and very uncomfortable.


94%

Stuff was very friendly and helpful, Sara helped me out with here recommendations and advices where to go and what to do. Hostel is very clean, they do cleaning of bathrooms 3 times a day, if necessary even more. Overall very good experience!

  • 21st Nov 2014
  • Novice Nomad
  • Anonymous
  • Slovenia
  • Male, 31-40
  • (1 review)


66%

Too small of a common area for the size of the hostel. There is only one fridge and during dinner time not enough cooking supplies/space


100%

Friendly atmosphere, clean rooms, warm even in the middle of winter, very helpful staff, literally in the middle of the town, wifi working without any problems, computers available.


71%

The kitchen area was poorly arranged and too cramped without enough stovetops to cope with busy mealtime periods. It would be better to get rid of the TV area with couches and replace it with tables and chairs so that people could eat their meals in comfort. The TV was playing too loud all the time. The courtyard area was a good idea, but it should also be a non-smoking area. Better labelling of recycling bins would encourage their use. Male bathroom lights were not working for 2 days.

  • 25th Apr 2014
  • Novice Nomad
  • Anonymous
  • New Zealand
  • Male, 41+
  • (1 review)


51%

Don't stay here unless you have to.


57%

Needs a facelift. The carpets are dingy and frayed and worn. Could do with brightening the place up a bit. The staff didn't really seem to care, apart from the one on reception who I must say was extremely friendly, happy and helpful!! Couldn't fault her at all. Lovely person. The bathrooms were really quite dirty, especially around the sinks with a large build up of scum around/on the hand basins. Felt dirty whenever had to go in there. Was glad not to be staying too long.


71%

Great location but the toilets and kitchen we're quite basic. The staff were very helpful though and it felt very safe.


51%

Extremely basic room, and under equipped fridge/freezer facilities. Needs reading light, a chair or two and a table as minimum in the bedroom. Didn't like the hostel very much, and poor value compared to others we have stayed in this week.


89%

Good location in downtown Rotorua right next to the I-Site tourist info center and walking distance from restaurants. Staff were very friendly. Comfy beds. They have lockers for your valuables, and free wifi, which seems to be unusual in New Zealand.


91%

Very friendly and helpful staff from front desk to cleaners to security. Free wifi is good (temperamental) but still it's free. Loads of free movies, free coffee/tea. Two of three showers in ladies bathroom are powerful. Free hairdryer is nice touch. Would recommend ST bins in ladies bathroom and a hand-dryer instead of towels because they just pile up and look messy. Keep the friendly staff e.g. Kat, Fraser, Arms. Nice place. Would recommend.


83%

I really liked the location of this hostel and the staff were friendly and helpful. The kitchen was clean and well stocked, but the bathroom could have been cleaner and maintained better.


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