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Salford Arms Hotel Reviews

146 Chapel Street, Salford Manchester, Manchester, England

Reviews & Ratings Explained

72%

Rating
151 Total Reviews
  • 67%Value For Money
  • 75%Security
  • 73%Location
  • 87%Staff
  • 84%Atmosphere
  • 56%Cleanliness
  • 60%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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57%

This hostel is not really a youth hostel, it's more a bar with few bedrooms. When we arrived our room wasn't clean,we had to wait 20mins...it was 11pm.though the barman give us drinks for free! :) the staff is really nice but looks like they are not used to manage a hostel. If you are looking for a family hostel or a warm and safe place to stay,this one is not yours!

Owner Comment (Hide)
Thank you for comments & l'm sorry your experience was not up to your expectations-all the feedback we get enables us to improve our service & we have taken your comments on board however may l take the opportunity to point out that we do not advertise as a hostel & the description of our services is clear on the Hostelworld website.Our premises are very safe with electronic fob entry & pinpad system to get to the rooms along with HD CCTV all for the safety & security our residents.

69%

Very friendly staff but dirty rooms, also the TV dind't work so well.

Owner Comment (Hide)
Thank you for your kind comments regarding the staff & l am sorry you felt your room was not clean- and our procedures have been adapted to ensure that this does not occur again.

71%

Good location, and lovely staff. The bar underneath was nice, relaxed and friendly. Room contained everything we needed, but wasn't very clean. Would recommend, despite this.


37%

The room wasn't very clean upon arrival. When we came back at the hotel after a night out in the Manchester city centre, we got assaulted by some of the pub guests who didn't let us get to our room because the pub was closing. We were physically attacked by them and the hotel staff refused to call the police. This made us really concerned about our safety during the rest of our stay. We had a fun weekend in Manchester, but we're definitely not going to stay in The Salford Arms again.

  • 2nd May 2014
  • Novice Nomad
  • Anonymous
  • Belgium
  • All Male Group, 25-30
  • (1 review)

Owner Comment (Hide)
We are sorry that you felt unsafe however may a clarify a few points for the benefit of prospective guests.Firstly we would not be incorrect to say that on arrival at the hotel the commenter & his companions were intoxicated & a misunderstanding occurred with other customers which resulted in an "assault" as its described.The police did attend the hotel after being called by the staff & did not take any action as they felt there was no case to answer.

43%

Despite booking a room and arriving on-time we found out it had already been given to someone else. They arranged for us to go across the road to stay instead but the rooms smelt of smoke at were not as we requested. We were given 3 badly cooked steaks in compensation but no free drinks as originally promised. We were left in no choice but to accept as we were running the Manchester Marathon the next day and most local hotels were already booked.


83%

Before we arrived we read reviews (bad move). We were surprised staff friendly, really good atmosphere in the pub and the band were great. We had booked for one night as we we going to Manchester Arena not far to walk. The only down side was the treak to the toilet especially in the night. Apart from that we would definately go back and have recommended to friends.

  • 15th Mar 2014
  • Novice Nomad
  • Anonymous
  • England
  • All Female Group, 41+
  • (1 review)


83%

Although the hotel wasn't in Man central, it was easy to find from downtown. We arrived 9 hours later than stated & our room had been cancelled from the list (thankfully a spare was available). The window in the room was unable to shut/open completely. The heating didn't work as well. The warm water was available only at certain timings. We are able to hear any music from the bar and traffic on the roads in our room. The staff however was very friendly and the bar + live music were great!

  • 7th Mar 2014
  • Novice Nomad
  • Anonymous
  • Singapore
  • Couple, 25-30
  • (1 review)




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