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Initially when my friend and I arrived at the hostel we were taken to another building separate from any contact with the owners. We were the only people staying that that building and it was dusty with thick cobwebs. The bathroom was not suitable to wash in in any way as it looked as if it had recently been a construction site. The door was difficult to open from the inside and had no locks. We asked for an upgrade and had to pay additional money hence why the ratings were only average.