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Service World Chinatown (Chin Swee) Hostel Reviews

Block 52, Chin Swee Road, #02-33, Singapore, Singapore

Reviews & Ratings Explained


74 Total Reviews
  • 72%Value For Money
  • 90%Security
  • 90%Location
  • 76%Staff
  • 60%Atmosphere
  • 72%Cleanliness
  • 64%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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It is good that I did not find Andrew the owner who is highly praised. So, I can make it straight. This hostel is one of the worst I have been in 10 years. It does not mean it is bad. It has almost everything you could ask for but on the low-end quality. Reception: hide in the room Security: excellent Bed: not quite clean Air Con: not working good Toilet: kind of clean but exceptionally 3rd world Atmosphere: like a dorm of locals There are better cheap hostels closer to china town.

Owner Comment (Hide)
Our Hostel caters for both professionals and tourists, as well as low-end budget travelers. This Thai guest booked a bed in a budget dormitory with 10 beds,charging him S$17.60 for one's nights stay. He told us he would arrive after midnight; so, one of our staff waited in the dorm for him after midnight. How could he be so ungracious as to say "there is no reception except the staff giving him security within the dorm." We expect riff raffs for budget dorms, not a rude show of ingratitude


I stayed at the dormitory which is actually a narrow hall stuffed with some uncomfortable bunk beds. The "desk" of the hostel is inside (!) of this room, the unfriendly staff kept talking loudly inside until very late. I had to be quite rude to make them shut up. AC is available, but does not work properly, because the door is open most of the time. The so highly praised fast WIFI was one of the slowest I had in Asia. Lots of mosquitos and not backpacker atmosphere at all.

Owner Comment (Hide)
The inconvenience caused to this guest on 2 May is regrettable , as on that day, the Hostel changed to Fibre Optics and quite a lot of work was going on, resulting in some noise. The guest only booked for one night and paid only S$20.00; so cannot expect Hostel features.


Excellent stay, WIFI with Fibre optics at 300 MBPS just fantastic.


Fibre Optics high speed WIFI is very good. Excellent touristic information from staff.


Decent place for staying a night but not really what I expected from the online description. The proprietor is very nice, location is a little bit out of the way but within walking distance to the MRT.


Andrew is SUCH a helpful person, but aside from that fact, the location and security were the only good things. There's only a small "lounge" area which includes the kitchen and bathrooms. And the kitchen is severely lacking. Only a hot water heater to cook any food, a fridge and sink. No microwave. Wi-Fi didn't work on the 3rd floor, but this is being fixed. Shower stalls are extremely small.


Well, this is not really a hostel, it is just two dorm rooms, one bathroom and a tiny entrance hall, all located in a big apartment building. No kitchen, only hot water dispenser, and that's it. Pros: - good location, close to Chinatown MRT station - a lot of cheap street food around Cons: - the air in dorm room was very humid all the time, so clothes didn't dry, the floor was wet and slippery - one bathroom is not enough when all rooms are full - wi-fi signal was not stable

Owner Comment (Hide)
The guest was mistaken about the Hostel. The Hostel is much larger and has all the facilities that she did not appear to know about. The Hostel has five rooms. The guest just happened to stay in one of the rooms, just a small section of the Hostel which is divided into 2 floors. She just happened to stay on the floor below, and did not realize that she could use facilities like the fridge, kitchen, shower room, WIFI and toilets on the top floors.


Great location in China town, and the owner Andrew is a really great guy. I was surprised when he spoke conversational French with my friend, and then quoted Shakespeare with me. Fascinating history, and really helpful advice.

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