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Shanghai Koala Garden House Reviews

240 DuoLun Road, Hongkou District, Shanghai, China

Reviews & Ratings Explained


562 Total Reviews
  • 65%Value For Money
  • 61%Security
  • 79%Location
  • 55%Staff
  • 61%Atmosphere
  • 48%Cleanliness
  • 53%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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The young receptionist wearing glasses is a rude dumbo, our room was occupied by otномер eople so we had to live in a dorm with a broken door and lockers without locks, awfully dirty, we saw cockroaches and a rat, I caught lichen because they don't change bed clothes, no towels were given. That was terrible. 戴着眼镜年轻接待男人员没有礼貌,粗人,呆子。我们的房间已经有人了,我们不得不住打破的门的多尔母,没有毛巾,脏极了,感觉他们一直不打扫,我得了苔藓病因为他们不换被褥,我们看见了蟑螂和田鼠。很无聊 Полный отстой, грязь, грубая обслуга, крысы, тараканы, подхватил лишай, заняли наш номер


Having made a booking and a deposit, we arrived at Koala expecting our beds to be available (as one would when one books/pays for a room). We were greeted by an unapologetic man who, with no remorse whatsoever, casually informed us that our beds were unavailable. He then offered us the couch in a public cafe area. Other travellers had also been relegated to chairs, and we later heard of their similar experience with the manager. While we were not charged, this is unacceptable. Do not recommend.


Well, first review on Hostelworld, and sorry to say that but this place was not good at all. Travel to shanghai for the national holidays (maybe not the best time) anyway arrived at the hostel at 10 in the evening and no more bed for me and my 4 friends, so they sent us to an another hostel. Next day same problem, after 30 minutes "talk" they fix the situation. The place is quiet dirty, staff not that friendly, rooms small and people smoke inside... So try to find an another place.

  • 1st Oct 2014
  • Novice Nomad
  • Anonymous
  • France
  • Male, 18-24
  • (1 review)


THEY DO NOT CHECK THEIR ONLINE BOOKINGS. We had 4 parties in one night not have their rooms reserved! They were nice and let us sleep on the couch in the cafe downstairs. But it took HOURS to come to this conclusion. And when we DID book the next night in person. They double booked one of our beds so we had to share twin beds. It wasn't a problem, except that we paid for 3 beds and only got 2. 6 people in a small room only fit for 4? Not okay.

  • 1st Oct 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)


It did not seem like they checked their online reservations. We showed up, and they kept telling us that all of the rooms were full. We finally managed to get a room, and when we got in the room, there were already people in it. It was cheap, but we did not get everything we paid for.


We book 4 nights and when we arrived they told us they didn't have bed for us, we were a group of 6 people and we had to sleep in another hostel the first night, the second night we come back there and left our things. When we came back at 9 p.m we found unknown people in our beds sleeping. That night, another 3 chinese came to sleep to our room and said we were on their beds, also an american couple were sleeping there and had to change room. I will never come back.

  • 1st Oct 2014
  • Novice Nomad
  • Anonymous
  • Spain
  • Mixed Group, 18-24
  • (1 review)


The place is good , nice location , the staff is not to helpfull at all , not competent , the cleaning is really poor , but still worth it for the money .


Loved the area old China. Place needs a clean. Staff lovely. Showers a bit dirty. Grand old hotel.


Very small 4 bed rooms, difficult to open the window (we couldn't do it in all our stance), showers with so much water on the floor and in general a weird smell in all the hostel. In the other hand, quite place, big and confortable outside balcony, several different common places and located in a nice pedestrian street. The staff answer very kindly and quickly every mail we sent them, and that was very grateful.

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