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Shoestrings Backpackers Reviews

12 West Drive, Victoria Falls, Zimbabwe

Reviews & Ratings Explained

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

Reviews of Shoestrings Backpackers

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56%

The facilities were dirty and the refrigerator was so filthy that mice were living inside. Several of the rooms are located next to the bar which didn't quiet down until after midnight. Also our food was eaten for us during the night.

  • Novice Nomad
  • 28 Dec 2011
  • Anonymous
  • USA
  • All Female Group 18-24
  • (1 review)

Owner Comment (Show)
Hi there, We regret that you had such a unfortunate experience in our establishment. We are horrified that you saw mice living in the refrigerator, as we have specific cleaning rotas for the Communal fridge and kitchen area's and have never come across these mice. We offer our most humble apologies and would like to offer you 2 nights free accommodation should you ever wish to return. We sincerely hope to improve your experience with us. Kind Regards Management.

80%

Nice and friendly staff. People are filtered at the entrance to avoid strangers coming in, and the insides are quite safe. The outside also, because police are often walking around to make sure tourists are free to go where they want. However, there are many local inhabitants that have nothing elso to do (to survive) than to try to beg or sell a tourist a wood carving of some kind of animal (elephant, wild pig, old money bills, etc.) You will find the wild pigs roaming around the streets in town

  • Novice Nomad
  • 11 Dec 2011
  • Anonymous
  • France
  • Male 41+
  • (1 review)

Owner Comment (Show)
Hello there, Thank you for your lovely comments and feedback, we are glad that you enjoyed your stay and your visit to Victoria Falls and hope you can return one day. Kind Regards Management.

100%

The only place to stay in vic falls, u wont find better for price and setup.

Owner Comment (Show)
Hello there, Thankyou so much for such positive feedback, we are so pleased you enjoyed our establishment and hope you return soon. Kind Regards Management.

83%

Best place to stay on the Zimbabwe side of the falls

  • Novice Nomad
  • 04 Nov 2011
  • Anonymous
  • Australia
  • Female 18-24
  • (1 review)

Owner Comment (Show)
Hello there, Thank you so much for the support, we hope you can return to us again one day. Kind Regards Management

33%

The common areas were not clean. The pool water was green but not particularly malodorous. The young man who helped us was rather inattentive but did everything asked of him. The neighborhood was scary and we felt less than secure in broad daylight. We chose not to stay we felt so unsafe and "put off". The room was clean enough but there was some sort of spray used which gave me an asthma attack. All in all not an experience I would EVER recommend nor repeat.

  • Novice Nomad
  • 21 Aug 2011
  • Anonymous
  • USA
  • Female 41+
  • (2 reviews)

Owner Comment (Show)
Hello There, We sincerely regret that you seem had such an unpleasant stay in our establishment. The hostel does get very busy, but i can assure you in no way are you ever unsafe within the hostel or the town area. Locals are just very friendly to tourists and sometimes can seem pushy & over familiar. We would really appreciate some feedback from you at how we could help guests feel more safe within the hostel, as well as give feedback to the tourism police who patrol the area on how they could improve the "air of Safety". Kind Regards Manangement

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
View all Victoria Falls Hostels
  • 76%

  • Overall Rating
  • From 14 ratings
  • 80%Character
  • 70%Security
  • 89%Location
  • 79%Staff
  • 76%Fun
  • 63%Cleanliness

Latest Review

  • 28 Dec 2011 (56%)
  • The facilities were dirty and the refrigerator was so filthy that mice were living inside. Several of the rooms are located next ...
  • Read more...
  • Anonymous

Hoscar Awards

  • 2011 Hoscar Winner
  • 1st
  • Country: Zimbabwe
  • 2010 Hoscar Winner
  • 1st
  • Country: Zimbabwe
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