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Sleepzone Reviews

Bothar na mBan, Wood Quay, Galway, Galway, Ireland

Reviews & Ratings Explained

89%

Rating
4135 Total Reviews
  • 86%Value For Money
  • 89%Security
  • 91%Location
  • 94%Staff
  • 86%Atmosphere
  • 90%Cleanliness
  • 86%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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100%

Great hostel, very clean with friendly knowledgeable staff


97%

The Hostel is wonderful. I only spend one night there but it was comfortable and clean. It was also not noisy during the night and the staff was incredible friendly and helpful. One negative thing I have to add was the breakfast in the morning. I was sitting there with some friends and we enjoyed our own breakfast at around ten and the cleaning staff send us from on place to the other with our whole food. So we couldn't have a relaxed breakfast.


66%

Beds very comfortable, but showers weren't hot. Spacious kitchen.


100%

Very clean, great service, excellent and informative people at the front desk that give excellent recommendations on what to do/where to go. certain tours can pick you up right at the hostel, and it's within a few minutes walk to Galway's center. Loved it, will be there again.


94%

awesome hostel, the best i've been to so far :)

  • 30 Jan 2013
  • Novice Nomad
  • Anonymous
  • France
  • All Female Group, 18-24
  • (1 review)


100%

There is a guy at the reception very nice, he has glasses and long hair. You got a very nice worker Good services

  • 26 Jan 2013
  • Novice Nomad
  • Anonymous
  • Spain
  • Female, 25-30
  • (1 review)


100%

Great location, clean, nice rooms, love the common rooms and best of all a REALLY friendly and helpful staff that helped us find our way around Galway when we first arrived. Would definitely recommend this hostel, especially after living in Galway now the past few months! Great place to stay.


100%

I highly reccommend Sleepzone Hostel. large en suite rooms and bathrooms and showers on each floor good idea, good hostel at conserving water green minded, very clean, great location in city still quiet, big kitchen, lovely reading areas, nice idea of all the art prints of irish artists and druid theatre and galway art festival prints on walls and also the hairdyer and straightener in female dorms, exceptional staff first class customer service!. i would definately go back.


89%

only downside is a bit noisy at night


100%

All the employees were so nice and very helpful. Even afte you've checked out for the day you can leave your hinge locked up and hangout in the common areas. The people staying there were all really fun too! The location was great too because you're close enough to everything without it being noisy and crazy right outside so you can still get a good nights sleep :)

  • 24 Jan 2013
  • Novice Nomad
  • Anonymous
  • USA
  • All Female Group, 18-24
  • (1 review)


89%

The staff were really good. With a good knowledge of the area. They have some great tours which come and pick you up right from the hostel which is convenient. Cleanliness was great! Its not got the kind of atmosphere to meet people but I ended up meeting the people in my room anyway. I do have to mention that I was not very impressed to be in the same room with an older man usually by myself majority of the time. Maybe you should look at better suiting room mates. No lockers in the room :(

Owner Comment (Hide)
We would like to thank this guest for her recent stay and subsequent review. Her kind ratings and comments are very much appreciated. In relation to the issue with the rooming - the guest booked a bed in a mixed dorm, therefore there is a possibility of males and females sharing. The first night the room was full with a mix of guests. All guests departed on the second night and this guest and the "older man" shared the room for another 2 nights. If the guest had of brought her issue to our attention we would have been more than happy to change her room or even her room type to a female dorm. Having said that, the "older man" is a regular guest and a very nice approachable man. He gets on great with all the staff and more importantly with fellow guests. Also he's got some great local knowledge of Galway and is always good for an 'auld yarn'! That's correct, there are no lockers in the rooms. However, Sleepzone is a very safe and secure hostel. There is a luggage room just off reception with lockers where belongings can be left prior to check-in and after departure for free. Many thanks, Paraic - Manager.

83%

Loved the stay, the only things that bothered the group were the showers weren't great and the windows aren't fully sealed so the room was very cold.

  • 21 Jan 2013
  • Novice Nomad
  • Anonymous
  • Ireland
  • Mixed Group, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you for your recent stay and for taking the time to review Sleepzone. We are very glad these guests enjoyed their stay. Th issue with the showers is very vague unfortunately. There is always hot water so that could not have been the issue. We think the guest may be pointing to the fact that the showers are push button operated. Sleepzone has always been environmentally friendly and the shower system is in place for water conservation. We feel that once guests are aware of this they appreciate our efforts! The issue with the window has been sorted, the seal has been replaced so the room is now once again nice and cosy. Best regards, Paraic - Manager.

83%

I decided on Sleepzone because of Joanne... Believe the hype. She is not only information gold mine but also just grand to be around! Shout out to Casey as well for the good convo and humor :-) The BIG kitchen is convenient, and a great way to meet people. Good craic all around.

  • 20 Jan 2013
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 25-30
  • (1 review)


91%

The staff, especially Joanna is amazingly wonderful. Had a great constant communication before arriving due to changing bookings. Hope the breakfast time is extended later than 10am as not many of us wake up that early.


97%

Upsetting that we couldn't hang about the living area after 2am.

  • 18 Jan 2013
  • Novice Nomad
  • Anonymous
  • Ireland
  • Mixed Group, 18-24
  • (1 review)

Owner Comment (Hide)
We would like to thank this guest for her recent stay with us and for her subsequent review. The rating of 97% is very much appreciated. At weekends, when we are at full capacity, the living area is closed as we have some dorm rooms located just off of the area. We feel it would disturb guests in these rooms should we leave living area open all night. If noise is kept to a minimum late at night we do leave all communal areas open. Kind regards, Páraic - Manager.

94%

Very nice staff, clean hostel. Nothing to complain about!


89%

The cleaning staff are ridiculously noisy. Shouting in the corridors and bashing hoovers off the walls and door. The night porter patrolled outdide our room telling people to be quiet. Nice idea but he kept us awake and should have done it from the front door. Makes more sense. The pillows are beyond flat. Neck was in bits after them. Apart from that it was fine.

  • 17 Jan 2013
  • Novice Nomad
  • Anonymous
  • Ireland
  • Mixed Group, 25-30
  • (1 review)


63%

The reading lights for each bed are large and almost just as bright as the main light for the room, making it hard to go to sleep if someone else wants to read. The dorms on the street side are extremely loud with street traffic and people walking by having a conversation outside. Almost none of the information the guy at the front desk gave us was correct, which included locations for places to eat as well as quality of stay at hostel. They do have international plugs in case you forgot yours!

Owner Comment (Hide)
Sleepzone would like to thank this guest for his recent stay and for taking the time to review his sojourn. In relation to the reading light, we've never received a similar complaint to this one. In fact, they are often remarked upon in a very positive light. Excuse the pun! People appreciate the attention to detail and we love our guests to read! We are located on Bothar Na mBan - a quiet side street that generally has very little traffic late at night, especially mid-week. However, traffic and pedestrian noise is something we can do very little about I'm afraid, except ask them to move on. Our staff is currently rated 92% overall by hostelworld customers. January is providing similar ratings. We take great care in the staff we hire here and are privileged to have the current crop with us. They are all very knowledgeable of Galway city and the West of Ireland in general, as they need to be with us having 2 other hostels in Connemara and the Burren. Best regards, Paraic - Manager.

100%

Great hostel, great facilities, great staff.


91%

Nice place, good location. The staff were nice and helpful. The rooms were clean and comfortable. We booked a 4 person room but were given a 6 person room. There was noise from the street during the night though - one of those little trucks that sprays the street came by at 6am! Bring earplugs in case your in a room on the wrong side of the hostel!


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